University Endpoint Management Service

The University Endpoint Management Service (UEMS) allows desktop support to be managed centrally and remotely. The UEMS service enhances consistency in a technology environment by offering the capability to manage desktop services such as software installations, configurations, and operating system images across multiple workstations.

Other benefits include:

• Hardware and software reporting capability for better planning of computer and software upgrades in the future
• Remote software deployments
• Software self service
• Remote support for technical issues (authorization will be requested each time prior to establishing a connection between support analyst and user)
• Devices will be in compliance with security updates and information security policies