Setup Documents

Exchange Email Setup Documents

The setup documents listed below are step-by-step instructions for configuring your email client to use the Exchange mail server. However, to take full advantage of the Exchange service (sharing calendars, contacts, tasks, and notes), the RPC/AutoDiscover protocol must be used. POPS and IMAP connections only offer email functionality. For additional information, please view the table below the setup documents list.


Supported Programs and Clients - Exchange 2007 customers only
Application Platform Setup Guides
Outlook 2007 PC Autodiscover* | RPC
Entourage 2008 Mac Autodiscover* | IMAPS | POPS
Mac Mail 4.x Mac Autodiscover*
Thunderbird 3.0 PC/Mac IMAPS*
*recommended setup method

Unsupported Programs and Clients
Application Platform Setup Guides
Microsoft Outlook and Outlook Express
Outlook 2003 PC RPC* | MAPI | IMAPS | POPS
Outlook XP (2002) PC MAPI* | IMAPS | POPS
Outlook 2000 PC IMAPS | POPS
Windows Mail (Vista) PC IMAPS | POPS
Outlook Express 5/6 PC POPS
Outlook Express 5.x Mac IMAPS | POPS
Eudora 5.1 - 7.x PC IMAPS | POPS
Eudora 5.1 - 6.x Mac IMAPS | POPS
Netscape Mail and Messenger
Netscape Messenger 7.x PC/Mac IMAPS | POPS
Other Email Applications
Apple iPhone/iPod touch
Mozilla Thunderbird 1.x - 2.x PC/Mac IMAPS | POPS
Mac OS X Mail 2.x Mac IMAPS | POPS
Mac OS X Mail 3.x Mac IMAPS | POPS
Entourage 2004 Mac WebDAV* | IMAPS | POPS
*recommended setup method

Additional Email Protocol Information

The following table outlines each setup method. For better functionality, the setup methods are recommended in the following order: 1. Autodiscover, 2. RPC, 3. MAPI, 4. IMAP, 5. POPS.

Setup Method Description


The Autodiscover service uses a user's e-mail address or domain account to automatically configure the user's profile using RPC over SSL or Exchange Web Services.

RPC over SSL

WebDAV (Entourage)

RPC and WebDAV allows full usage of all Exchange features including accessing email, calendars (shared and personal), contacts, task lists and notes directly from the Exchange server. RPC or WebDAV is preferred over all methods because you don't need to connect to UBC VPN everytime you want to access your email from off-campus or through wireless.

MAPI (Outlook)

MAPI is Microsoft's proprietary email protocol designed to take full advantage of the Exchange service features. WebDAV is a set of extensions to HTTP which allows users to connect essentially like MAPI. This requires a connection to UBC VPN everytime email is accessed from off-campus or through wireless.


You can access your email on the Exchange mail server using non-MAPI compatible email applications such as Thunderbird, Eudora, Mac OS X Mail, etc. The drawback is that you cannot use all the Exchange features. IMAP is better than POP because it allows for your email messages to be stored on the server therefore, it offers better backup security.


If IMAP does not work, then you can use the POP setup method. The method is suitable for just receiving and sending emails.

Outlook Web Access (Exchange Webmail)

You can access your Exchange email and calendar using a Web Browser. To log into Outlook Web Access, follow the appropriate link below:

Departmental Support

If you are having trouble with Exchange, first try contacting your department or unit's computer support staff.