Connect Status Updates

Updated: September 20, 2015, 10:00 pm

Beginning around 9:30 pm on Sunday, September 20, 2015 we saw a recurrence of the ongoing issue with Connect and some users reported that they again were experiencing slow response times.

We are still working with Blackboard to identify the root cause of the underlying problem

We sincerely apologize for the difficulties that you may have experienced during the last few days.

New information will be posted on this page as it becomes available. The UBC IT Bulletins Page and Twitter (@UBCITOutages) will also be updated with outage information as needed.

 

Updated: September 18, 2015, 3:00 pm

Connect has remained stable since Tuesday, September 16 and we continue to make a number of changes to the service in order to improve performance.

We are still working to identify the root cause and are not able to confirm the problem fully resolved. The last issue we experienced was a brief 10 minute disruption on Tuesday, September 15.

Overall, Connect performance for the first two weeks of the school year has been relatively stable. We recognize how important Connect is to the work of faculty, staff and students and it continues to be our top priority to eliminate or minimize service disruptions.

We sincerely apologize for the difficulties that you may have experienced during the last few days.

New information will be posted on this page as it becomes available. The UBC IT Bulletins Page and Twitter (@UBCITOutages) will also be updated with outage information as needed.

 

Updated: September 16, 2015, 4:00 pm

Connect has been stable since Monday, September 15 at 11:30 pm with the exception of a ten minute period on Tuesday morning and has remained so for the past 24 hours. We are continuing to monitor the system closely and are working to determine the root cause of the underlying issue.

New information will be posted on this page as it becomes available. The UBC IT Bulletins Page and Twitter (@UBCITOutages) will also be updated with outage information as needed.

 

Updated: September 16, 2015

We have been actively monitoring the Connect Learning Management System and, since Monday evening, response times have remained stable under steady load. We will continue to monitor and investigate the underlying issue and apologize for any inconvenience this has caused at such a critical time in the term for faculty and students.

New information will be posted on this page as it becomes available. The UBC IT Bulletins Page and Twitter (@UBCITOutages) will also be updated with outage information as needed.

 

Updated: September 15, 2015

We are currently experiencing technical issues with the Connect Learning Management System that are causing service disruptions.

What is going on?
We have been experiencing technical issues with the Connect Learning Management System that are causing intermittently slower-than-expected response times (including, in some cases, the application becoming completely unresponsive). Some users have also encountered a “Connect Unavailable” page or an error message on login.

Why is this happening?
We are investigating each of the incidents to determine the root cause of the problem. We have escalated the issue to our application vendor (Blackboard) and they have technicians working with us to solve the issue.

What is UBC IT doing?
UBC IT has been working around the clock to resolve the issue through a large coordinated effort with all available resources including senior members of UBC IT and Blackboard. We are focusing on service restoration and root cause identification. On September 15, 2015 we were able to implement a mitigation strategy that has minimized the impact to students and faculty while we continue our investigation.

When will it be fixed?
This issue is of top priority and we are working to determine the root cause of the instability. We apologize for the disruption that this has had on teaching and learning at this critical time in the term for faculty and students. We will provide an update as more information becomes available.

New information will be posted on this page as it becomes available. The UBC IT Bulletins Page and Twitter (@UBCITOutages) will also be updated with outage information as needed.

 

 

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