The Contact Center Selection and Implementation project is a continuation of the UBC Contact Center Product Evaluation. UBC IT has decided to evaluate contact center software products that satisfy the requirements from different departments University-wide.
The selected Contact Center solution will be deployed, initially, to Enrolment Services and the Information Technology Service Centre (ITSC) by August 8th, 2013. Enrolment Services and ITSC are the two major Contact Centers in the University of British Columbia.
- To provide a contact center solution that has the ability to scale according to the needs of the University of British Columbia.
- The selected contact center product must work seamlessly with the existing UBC’s voice infrastructure.
- The new contact center solution must be scalable to manage at least 500 agents for minimum of 40 different groups across UBC.
If you have any questions about the Contact Centre Product Evaluation, please contact project manager Patricia Tovar at firstname.lastname@example.org