Overview
The UBC Faculty & Staff Email (FASmail) service is an enterprise email service for eligible staff, faculty and student employees. The current version of FASmail's backend is reaching the end of its life cycle. The project to upgrade the FASmail infrastructure will begin in late September 2018.
Purpose
Email is a mission-critical application for UBC. Given the dependence on email for university operations, it is necessary that the FASmail environment be upgraded to allow the service to continue to operate and be supported in a reliable manner. The upgrade will enhance the overall user experience by taking advantage of improvements in server and storage technologies, as well as the new functionalities. The newer version will also enable integration with newer services and technologies (i.e. CRM).
Goals
The FASmail Upgrade project will consist of two phases:
Phase 1
- Deploy upgraded FASmail environment
- Update Webmail login page
- Complete end user and stress testing
Phase 2
- Schedule mailbox moves to new FASmail environment
- Move mailboxes (by unit/department) starting in early 2019 and continuing into 2019
- Decommission old FASmail environment
Timeline
The first phase of this project (late September 2018) will introduce the new FASmail environment to the existing the environment. Initially, the only change will be a visibly different login page when accessing UBC webmail. Here is a preview of what you can expect.
Old FASmail Webmail Login Page Click for a larger view | New FASmail Webmail Login Page |
Once successfully logged in, you will experience the same look and feel that you are used to seeing today.
Mailboxes will be moved to the new environment in phases by unit/department starting in early 2019 and continuing into 2019. After your mailbox is moved, you will have access to an improved webmail experience.
Migration Schedule
| Migration Week | Department Name | Client Services Manager |
| 16-Jun | Student Development & Services | David Johnston |
| 16-Jun | Faculty of Graduate & Post Doctorate Studies | Meghna Kanakagiri |
| 30-Jun | Applied Science, Dean's Office | Horace Tong |
| 30-Jun | Civil Engineering | Horace Tong |
| 30-Jun | Materials Engineering | Horace Tong |
| 30-Jun | School of Community and Regional Planning | Horace Tong |
| 30-Jun | School of Architecture and Landscape Architecture | Horace Tong |
| 30-Jun | School of Nursing | Horace Tong |
| 30-Jun | Mining Engineering | Horace Tong |
| 30-Jun | Engineering Co-op | Horace Tong |
| 30-Jun | Electrical Engineering | Horace Tong |
| 30-Jun | Chemical & Biological Engineering | Horace Tong |
| 30-Jun | Mechanical Engineering | Horace Tong |
| 30-Jun | School of Biomedical Engineering | Horace Tong |
| 7-Jul | Pharmaceutical Sciences | Alex Etesami |
| 7-Jul | Animal Care | Meghna Kanakagiri |
| 7-Jul | Faculty of Dentistry | Alex Etesami |
| 7-Jul | Financial Operations | Tanja Radeka |
| 14-Jul | Human Resources | Tanja Radeka |
| 14-Jul | Department of Psychiatry | Baljit Chahal |
| 14-Jul | UBC Extended Learning | David Johnston |
| 21-Jul | MED Dean's Office | Baljit Chahal |
| 21-Jul | Department of Medicine Administration | Baljit Chahal |
| 21-Jul | Family Practice | Baljit Chahal |
| 21-Jul | Medical Genetics | Baljit Chahal |
| 28-Jul | Department of Athletics and Recreation | Shirley Tanoto |
| 28-Jul | Building Operations | Shirley Tanoto |
| 4-Aug | Development and Alumni Engagement | Meghna Kanakagiri |
| 4-Aug | Department of Computer Science | Robert Padwick |
| 4-Aug | Faculty of Law at Allard Hall | Alex Etesami |
| 4-Aug | Microbiology & Immunology | Robert Padwick |
| 4-Aug | Department of Pathology | Baljit Chahal |
| 4-Aug | Department of Pediatrics | Baljit Chahal |
| 4-Aug | Anaesthesiology | Baljit Chahal |
| 4-Aug | Cellular and Physiological Sciences | Baljit Chahal |
| 4-Aug | Emergency Medicine | Baljit Chahal |
| 4-Aug | Ophthalmology | Baljit Chahal |
| 11-Aug | Department of Surgery | Baljit Chahal |
| 11-Aug | Faculty of Education | Alex Etesami |
| 11-Aug | Human Kinetics | Alex Etesami |
| 11-Aug | Chief Audit and Risk Office | Meghna Kanakagiri |
| 18-Aug | Biochemistry & Molecular Biology | Baljit Chahal |
| 18-Aug | Department of Ophthalmology and Visual Sciences | Baljit Chahal |
| 18-Aug | Occupational Health & Occupational Therapy | Baljit Chahal |
| 18-Aug | Enrolment Services | David Johnston |
| 18-Aug | Department of Obstetrics & Gynaecology | Baljit Chahal |
| 18-Aug | Campus and Community Planning | David Johnston |
| 18-Aug | International Student Initiative | David Johnston |
| 18-Aug | UBC Sustainability Initiative | Shirley Tanato |
| 18-Aug | Centre for Hip Health and Mobility | Baljit Chahal |
| 18-Aug | ICORD (International Collaboration On Repair Discoveries) | Baljit Chahal |
| 18-Aug | Communications and Marketing | David Johnston |
| 25-Aug | School of Audiology and Speech Sciences | Baljit Chahal |
| 25-Aug | Institute for Resources, Environment, and Sustainability | Robert Padwick |
| 25-Aug | Orthopaedics | Baljit Chahal |
| 25-Aug | Dermatology and Skin Sciences | Baljit Chahal |
| 25-Aug | Botanical Garden and Centre for Plant Research | Robert Padwick |
| 25-Aug | Industry Liaison Office | Shirley Tanoto |
| 25-Aug | Department of Zoology | Robert Padwick |
| 25-Aug | Infectious Diseases Division | Baljit Chahal |
| 25-Aug | Division of Cardiology | Baljit Chahal |
| 25-Aug | Faculty of Medicine Finance Department | Baljit Chahal |
| 25-Aug | University Counsel | Shirley Tanoto |
| 25-Aug | Beaty Biodiversity Museum | Robert Padwick |
| 25-Aug | UBC Press | Shirley Tanoto |
| 30-Sep | Student Housing & Hospitality Services | Chris Yong |
| 7-Oct | Asian Studies | Meghna Kanakagiri |
| 7-Oct | Economics | Meghna Kanakagiri |
| 7-Oct | Library | James Tuckett |
| 7-Oct | School of Music | Meghna Kanakagiri |
| 7-Oct | Department of English | Meghna Kanakagiri |
| 7-Oct | Department of Art History, Visual Art & Theory | Meghna Kanakagiri |
| 7-Oct | Department of Sociology | Meghna Kanakagiri |
| 7-Oct | Humanities 101 Community Program | Meghna Kanakagiri |
| 7-Oct | Department of Political Science | Meghna Kanakagiri |
| 7-Oct | Department of History | Meghna Kanakagiri |
| 7-Oct | Department of Linguistics | Meghna Kanakagiri |
| 14-Oct | Museum of Anthropology | Shirley Tanoto |
| 14-Oct | Department of Anthropology | Meghna Kanakagiri |
| 14-Oct | Department of Philosophy | Meghna Kanakagiri |
| 14-Oct | Department of Theatre and Film | Meghna Kanakagiri |
| 14-Oct | School of Public Policy and Global Affairs | Meghna Kanakagiri |
| 14-Oct | School of Library Archival and Information Studies | Meghna Kanakagiri |
| 14-Oct | Creative Writing | Meghna Kanakagiri |
| 14-Oct | Liu Institute for Global Issues | Meghna Kanakagiri |
| 14-Oct | School of Journalism | Meghna Kanakagiri |
| 14-Oct | Institute of Asian Research | Meghna Kanakagiri |
| 14-Oct | Institute of Gender, Race,Sexuality | Meghna Kanakagiri |
| 14-Oct | Art's Dean's Office | Meghna Kanakagiri |
| 14-Oct | Arts Academic Advising | Meghna Kanakagiri |
| 14-Oct | Arts Coop | Meghna Kanakagiri |
| 14-Oct | Arts Develoment and Alumni Engagement Office | Meghna Kanakagiri |
| 14-Oct | Department of Central, Eastern and Northern European Studies | Meghna Kanakagiri |
| 14-Oct | Department of Classical, Near Eastern, and Religious Studies | Meghna Kanakagiri |
| 14-Oct | French Hispanic Italian Stds | Meghna Kanakagiri |
| 14-Oct | Social Work | Meghna Kanakagiri |
| 14-Oct | First Nations Language & First Nations and Indigenous Studies Program | Meghna Kanakagiri |
| 14-Oct | Chan Centre for Performing Arts | Meghna Kanakagiri |
| 14-Oct | Arts One | Meghna Kanakagiri |
| 20-Oct | All Remaining Groups | |
| 18-Nov | All Departmental Generic/Resource Mailboxes |
Migration - What To Expect
- No settings changes are required for your phone’s mail app, Outlook, Thunderbird, or Mac Mail.
- There is no interruption of service - you can continue to access your email while your mailbox is being migrated.
- If your Outlook client is open, you may be prompted to restart your Outlook client after the migration of the mailbox completes.
- Once migrated, you will have access to a much improved Webmail experience with a new interface at https://www.mail.ubc.ca
- Your email client’s functionality will appear the same. Most of the improvements are behind the scenes.
- Changes in the “Sent Items Options” for shared mailboxes: By default, all new sent email will now appear in both your personal mailbox and generic mailbox. Note: The only other option is to only save sent items in your personal mailbox, which is not recommended. But if this is preferred, please contact IT Service Centre as you wouldn’t have the option to make these changes yourself.
- In the unlikely event that you encounter issues after your mailbox migration, please contact the IT Service Centre for assistance.
Contacts
Please contact the IT Service Centre for assistance.
