Workspace 1.0 to 2.0 FAQ


Why is the Workspace Files service changing to a new product?

The product used to launch the Workspace 1.0 service (Horizon Files) has been discontinued and vendor support for it will also end. The vendor's new file sharing product is AirWatch Secure Content Locker, Workspace 2.0.

What are the new Workspace 2.0 features?

Workspace 2.0 provides a more stable file sharing platform than Workspace 1.0. Additional security features include the ability to password protect shared files and folders, and a "viewable only" (without download) option.

Who can use Workspace 2.0?

All staff and faculty are eligible for a Workspace account. In order to access the service, an Enterprise Active Directory (EAD) account is required.

When will my migration occur?

Migrations from Workspace 1.0 to 2.0 are expected to begin in May 2015. You will receive a notification 7 days prior to your account's scheduled migration date. This notification will contain further details about the migration, and links to the new service and its reference materials.

What happens to my files?

The files and folders you have created and saved in Workspace 1.0 will be copied to Workspace 2.0 during the migration. This migration will only occur once. Once content has been migrated from Workspace 1.0 to Workspace 2.0, you will have read and write access to your files and folders in Workspace 1.0 until October 31, 2015.

What happens to folders I have shared with others?

Unfortunately, folder sharing cannot be migrated. You will need to manually re-share the data once you have been migrated to Workspace 2.0. Your Workspace 2.0 account will contain a file detailing your existing folder share information for you to reference for re-sharing.

What happens to folders others have shared with me?

The folders will no longer be shared in Workspace 2.0. You will need to contact the owner and ask them to re- share the data with you.

What happens to the external accounts created to access my shared folders on Workspace 1.0?

External accounts (non-UBC Staff and Faculty) will not be migrated. A new account will be created for external users in Workspace 2.0 when you "Invite" and share a folder with them. External users will still have access to the shared folder(s) until Workspace 1.0 has been completely deactivated.

Is it possible to get a list of users we have shared folders with in Workspace 1.0?

During the migration process, sharing information will be extracted and provided in a file in your Workspace 2.0 account. You will need to sign into Workspace 2.0, review the sharing information (each will have the following icon: ) and re-share the folders from Workspace 2.0.

What happens to my Workspace 1.0 data after I'm migrated?

Your Workspace 1.0 account and data will remain available until October 31st, 2015. This will give you time to check what information was shared in Workspace 1.0, and re-establish that sharing in Workspace 2.0.

What happens if I change data in Workspace 1.0 after I'm migrated?

Once files have been copied over to Workspace 2.0, users will be responsible for moving and re-sharing data added post migration to Workspace 2.0. Any other changes made to Workspace 1.0 content after migration will not be copied or reflected in your Workspace 2.0 account.

How do I access and manage my data after I'm migrated?

A new web-based, self-service portal will be made available when the service is launched. Synchronization clients that allow you to view and/or synchronize data with your workstation/laptop or mobile device will be made available.

Can I share links with Workspace 2.0?

Yes, you can share a link to a file. You have the option to password protect the link (you will need to provide the password to the persons with whom you've shared the link).

What happens to software I installed for Workspace 1.0?

If you installed any of the Horizon Workspace desktop/laptop or mobile clients, you will need to uninstall them when you no longer need to access Workspace 1.0.

How do I uninstall the Horizon (Workspace 1.0) client?

Microsoft Windows

  1. Open Programs and Features by clicking the Start button , then clicking Control Panel, clicking Programs, and then clicking Programs and Features.
  2. Select VMware Horizon Workspace then click on Uninstall/Change

Mac OS X

  1. Quit Horizon Workspace: Select Horizon Workspace Cloud Icon, then select Quit

    Quick Horizon Workspace

  2. Delete the Application: Open the Applications Folder, drag the application to the Trash
  3. Restart the computer

Will there be training available for Workspace 2.0?

Yes, in addition to pre-scheduled in-person training, documentation will be updated during the pilot and made available prior to launch.

Where can I find more information about Workspace 2.0?

Additional details and links to resources will be released prior to the start of migrations. If you have any further questions, please contact