Adobe Software Licensing FAQ

Getting Started | Eligibility | General | License Renewal | Computer Labs | Support


Getting Started

For information on how to obtain an Adobe license and software, please review our Knowledge Base Portal articles found under the How to Sign Up for Adobe Subscription Started section.

We implemented a license renewal policy of three months for Adobe Creative Cloud and once a year for Adobe Acrobat due to limited number of licenses available for the UBC community and to ensure availability. This is also a license management best practice.

Yes, as you can only have one type of Adobe license at a time, you can switch between the two Adobe products if your needs change over time. Please contact the IT Service Centre to help you make the switch.

License is associated to user. Adobe software can be installed on more than one device and activated on two devices. However, only one active session is allowed. If a user logins to more than two machines, an over activation dialog will pop-up and will ask the user to sign-out of other devices before signing-in to the current device.



Yes, you can install Adobe to non-UBC owned devices to conduct university activities.

Some apps are hidden in the Creative Cloud app. You can find them by following the steps below.

  1. Click on this icon at the top of the screen on the upper right corner
  2. Select preferences
  3. Select Creative Cloud
  4. Select show Older Apps

Eligibility

UBC Faculty and staff are eligible for a license at no cost. Contractors are not eligible for this service.

UBC has a very limited number of Adobe Acrobat Professional DC and Adobe Creative Cloud software licenses for desktop. UBC IT will review software license needs for the university annually. If you have been indicated to be an inactive user, your license may be revoked and assigned to another user who needs it.

When you leave the university, your access to the Adobe license will be revoked as it is associated to your Campus-Wide Login (CWL).


General

UBC's Adobe agreement is limited to only desktop applications. The agreement does not include the following:

  • Online storage and applications/features that depend on online storage
  • Access to Adobe assets
  • Access to Adobe files
  • Access to Adobe Fonts (Typekit)
  • Access to Adobe Market
  • Access to Adobe Stock
  • Access to mobile applications
  • Access to Lightroom CC

Our former in-house licensing method required users to submit a request to the IT Service Centre, which is processed manually. The new licensing method is faster and is self-provisioned. Users order their license from the UBC Software Portal, which takes 1 minute to be activated.

If you never ordered software through the UBC Software Portal before, you will be asked to create an account and provide active email address during the order placement in the webstore. The email address that you provided will be used for order confirmation and renewal notification purposes.

Once apps are installed and activated on your computer, you need to keep your Adobe apps signed in in order to use them offline.

For Adobe Creative Cloud:
You can use the apps in offline mode up to two calendar months + 99 days (~159 days). The apps will attempt to validate your software license every 30 days. For more information, please click here.

For Adobe Acrobat DC:
You can use the apps in offline mode up to 99 days (grace period). The apps will attempt to validate your software license every 30 days. You will receive a reminder to reconnect to the internet to validate your license after the 30 day period has expired. For more information, please click here.


License Renewal

Yes, you will need to renew your license every three months for Adobe Creative Cloud and once a year for Adobe Acrobat due to limited number of licenses and to ensure availability. This is a license management best practice. Please renew your license at the UBC Software Portal.

If you need to renew a license after the grace period of your license expiration date, you can simply reorder a new license through the UBC Software Portal.

No, you do not need to reinstall any software after you renew your license.
If you previously had a Named User License, you also do not need to reinstall any software. You just need to login using your CWL credential described in step #4 on ServiceNow IT Service Management (service-now.com).

Please go to the UBC Software Portal to renew your license.


Computer Labs


Support

Please contact the IT Service Centre for support.