FAQs

In order to access your Home Drive, you must map or mount it in your operating system. Please refer to the Setup Documents page to learn how to map your Home Drive.

This is because your Home Drive has not been mapped yet. Though your EAD account has access to a Home Drive, there is no connection to it yet. To map your Home Drive in your operating system, please refer to the Setup Documents page.
VDI users:
In order to see your Home Drive, you should only need to log out of your VDI session and log back in.

Yes. To recover deleted or older versions of files, please refer to the Setup Documents page.

Only files deleted or modified within the last 30 days can be recovered.

UBC Employees are is provided with 20GB in their Home Drive at no cost.  The maximum quota space is 100GB.  For information on requesting additional storage, please visit our Cost page.

All files saved within your Home Drive are counted by file size against the your quota.

Customers will receive email warnings to the email address attached to their EAD account at over 90% capacity from no-reply@systems.it.ubc.ca.

When the quota hits 100% capacity, the customer will be notified that they have reached capacity.  They will have a 30 day grace period until the directory is locked (no new files or folders can be created).  New files and folders can be created once storage is below the quota or additional quota is requested and added.

You will receive a notification email every 7 days until you are under the limited quota or have purchased additional storage.

When quota hits 150%, write access to your home drive is locked. You will not be able to save any more data until you reduce your usage below this threshold (by deleting unneeded files and directories) or you purchase additional storage.

Yes. To apply for additional space, please visit our Cost page.  Please note that requests for additional space must be approved and submitted by your Department Administrator.  If you need assistance in locating your department administrator, please contact the IT Service Centre Help Desk.

When you view the properties of your mounted Home Drive, you may see the capacity, free, and used space for the entire disk that contains your Home Drive data. You are not consuming all of the reported used space, nor will you be able to consume all of the reported free space - you will still be required to stay within your assigned quota. To see how much space you are actually using, select all of the top level files and folders in your Home Drive, then right click and view properties.