FAQs

 

How do I access my Personal Home Drive?
In order to access your Home Drive, you must first map or mount it in your operating system. Once you have mapped your Home Drive, it will remain mapped until you remove it. Please refer to the Setup Documents page to learn how to map your Home Drive.

I was told that I already have a Home Drive, how come I don't see it?
This is because your Home Drive has not been mapped yet. Though your EAD account has access to a Home Drive, there is no connection to it yet. To map your Home Drive in your operating system, please refer to the Setup Documents page.
VDI users:
In order to see your Home Drive, you should only need to log out of your VDI session and log back in.

Can I recover files I have accidentally deleted?
Yes. To recover deleted or older versions of files, please refer to the Setup Documents page.

What is the disk quota for my Home Drive?
Home Drive space is provided with 20GB at no cost.  The maximum quota space is 100GB.  For information on requesting for additional storage, please visit our Cost page.

What does the quota cover?
All files saved within your Home Drive are counted by file size against the overall quota.

Will I receive warnings if I'm close to my quota?
Customers will receive email warnings on their cwl@mail.ubc.ca email address at over 90% capacity from no-reply@systems.it.ubc.ca.

What if I have exceeded the quota?
When the quota hits 100% capacity, customer will be notified that they have reached capacity.  Customer will have a 30 days grace period until the directory will be locked (no new files or folders can be created).  New files and folders can be created once storage is under the limited quota or additional storage is requested.

What if I missed the first notification email about exceeding the quota and was not aware of the 30 days grace period?
You will receive a notification email every 7 days until you are under the limited quota or have purchased additional storage, to remind you that you have reached capacity.

I received a notification email that I have exceeded 150% of my quota.  Can I still access my home drive?
When quota hits 150%, write access to your home drive is locked. You will not be able to save any more data until you reduce your usage below this threshold (by deleting unneeded files and directories) or you purchase additional storage.

Can I apply for additional space?
Yes, to apply for additional space, please visit our Cost page.  Please note that requests for additional space must be approved and submitted by your Department Administrator.  If you need assistance in locating your department administrator, please contact the IT Service Centre Help Desk.

When I look at my Home Drive properties, the drive is much larger than my assigned quota - why?
When you view the properties of your mounted Home Drive, you will see the capacity, free, and used space for the entire disk that contains your Home Drive data. You are not consuming all of the reported used space, nor will you be able to consume all of the reported free space - you will still be required to stay within your assigned quota. To see how much space you are actually using, select all of the top level files and folders in your Home Drive, then right click and view properties.