Getting Started | Managing Your Account | Managing Your Files/Folders | Sharing Files/Folders | Storage | Security | Disabled Access to Workspace 2.0
Please enter the Group ID: UBC. Login using your Enterprise Active Directory (EAD) credentials. For most users, this is the same as your CWL login details. For more information on EAD accounts, visit the Enterprise Active Directory page.
The Workspace 2.0 Service is available to UBC staff and faculty with an EAD account, an active employee status, and a UBC email address.
Workspace access is automatically provisioned once you have these three criteria.
Note: At this point, students are not eligible to use Workspace 2.0 unless they have active employee status with UBC.
Teaching Assistants and Research Assistants with an active employee status are eligible to access Workspace 2.0 if they have a UBC email address.
If you have an employee status with UBC, you are eligible for a ubc.ca email address, follow the steps to request an account:
- Contact your IT Help Desk to submit a request for a ubc.ca email.
- Once you receive your email address, go to the HRMS and sign in with your Campus Wide Login (CWL)
- Update your UBC Business Email with your new ubc.ca email (under HR-Employees "My Personal Summary")
- Go to the My Account Page and link your CWL with your employee ID
- Allow for 24 hours to pass
- Log back into the My Account Page and reset your CWL password to finish the process
If you do not plan on checking your ubc.ca email box frequently, we recommend setting up email forwarding so that any emails from Workspace 2.0 are directed to your primary email address.
External users can login with the email address that was used to share files with them.
To install the Desktop Sync Client, go to https://files.workspace.ubc.ca with your browser and log in with your credentials. Select the My Content Screen and then click the Content Locker Sync link on the bottom left.
Select your computer's operating system from the drop down menu and click Download. Once the file has been downloaded, proceed with the installation of the program as usual. Please see the Getting Started Guide for details.
External users can only use the web browser interface.
The following Web browsers may be used to access Workspace 2.0 at https://files.workspace.ubc.ca
- Google Chrome (latest)
- Mozilla Firefox (latest)
- Internet Explorer 9 or later
- Safari (latest)
Clients are available for the following systems:
- macOS / Mac OS X 10.9 and later
- Microsoft Windows 7.0 and later;
- iOS 9 and later
- Android OS 4.0 and later
Yes, this service is compatible with VPN.
No, you will not need VPN to log in.
Workspace 2.0 is hosted at UBC and meets UBC Policy and BC legislative requirements. As we often deal with private and confidential information at UBC, it's important to consider a solution that provides the upmost security on information assets
All staff and faculty are eligible for a Workspace 2.0 account. In order to access the service, an Enterprise Active Directory (EAD) account is required. For instructions on how to sign up for an EAD account, visit this page.
Managing Your Account
To upgrade to the latest Airwatch Secure Content Locker app on your mobile device, follow the same process you use to update other mobile apps.
To upgrade to the latest desktop client on you PC or MAC, download the updated version from the Workspace 2.0 Web Browser Self Service Portal at https://files.workspace.ubc.ca. Once you have logged in, select My Content Screen and then click on the Content Locker Sync link to download the application.
Please contact the IT Service Centre to have your email address changed.
Managing Your Files/Folders
Filenames containing some special characters (ie.\/:*?"<>|) will not upload to Workspace 2.0. The filename will need to be changed before the file can be uploaded.
- Ensure you have a network connection
- Please exit the Desktop client and restart it.
- Ensure that you are using the latest version of the Desktop Client
The maximum file size that can be uploaded is 8GB.
Your Workspace 2.0 account history will be kept for 30 days.
Most documents are viewable on Workspace 2.0. If a file cannot be previewed, you can download the file to your computer and use a native application to view the file.
No, only EAD based Workspace 2.0 accounts have the capability to share files. External users may only view and edit files shared with them (depending on permissions granted).
All staff and faculty employees will receive 20GB of storage space at no cost. If you require more space, please contact the IT Service Centre.
To increase your storage quota, please contact the IT Service Centre. Additional storage will be billed at $0.12 per GB per year
Storage in excess of 20GB will be billed quarterly to the speedchart you provided to the IT Service Centre when you have requested for an increase in storage.
The security of your information is important to us. We encrypt the transmission of the information using secure socket layer technology (SSL).
Your data is stored on premises at UBC. Only you and the individuals you share your data with will have access to your data. UBC IT does not have access to your data.
Content stored in Workspace 2.0 can be encrypted using a third party encryption tool. However, if you lose the encryption key, you will not be able to decrypt your data.
If you employee status is no longer active, you will lose access to Workspace 2.0
Active UBC employees (faculty and staff).
Please download and save the files on an alternate storage location.
External users are normally people who are not UBC employees. If you share to an email address not attached to an active employees EAD / CWL account, wit will create and/or share to an External user - even if a UBC email address.
External users will receive a notification email when a Workspace user shares a file with them. By clicking on the link in the email, they will be redirected to Workspace 2.0 to create an account. Please note that external users can only access Workspace via a web browser.
External users do not have the capability to upload and share files with other users. They can only view and edit files shared with them (depending on the permissions granted to them by the Workspace user).