Students

Events

Overview

UBC IT Audio Visual Services Events and Rentals is your on-campus resource for all of your events audio visual needs. We aim to provide a high quality and comprehensive service for your event, regardless of whether it is big or small. From a simple equipment rental to meetings, cocktail receptions and right up to multi-day, multi-venue conferences, our event specialists are on-hand to guide you through the process of providing top-notch audio visual support for your event. We also provide support for mobile video-conferencing solutions and event capture/recording.

Features & Benefits

Costs

Further Information

Getting Started

  • To begin planning for your event, contact us at av.helpdesk@ubc.ca or (604) 822-7956

Workday (HR, Finance, Payroll and Student Information System)

Overview

Workday is UBC’s human resource (HR), finance, payroll operations and student information system. All UBC employees – faculty, staff and student employees – use Workday for personal tasks related to their position (e.g. view payslip, submit vacation request). Some also use Workday as part of their job at UBC (e.g. run reports, post a job, pay an invoice, move a student off a waitlist).

UBC students use Workday to manage their academic journey, from course registration to graduation.

Workday is managed by the Integrated Service Centre (ISC).

Features & Benefits

Getting Started

Support

Microsoft Whiteboard

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Microsoft Planner

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

  • How do I sign in as faculty or staff?
    1. Verify service eligibility:
      • Ensure your FASmail is associated with firstname.lastname@ubc.ca email alias.
      • If you have a FASmail account, but do not have firstname.lastname@ubc.ca email alias, please contact your department directory admin.
      • If you do not have FASmail account, please contact your local IT help desk or UBC IT Help Desk.
      • Once you meet the service eligibility, you will automatically get access to MS Planner within 48 hours.
    2. Sign into MS Teams
    3. Open MS Teams
      • If you have not already, sign in using firstname.lastname@ubc.ca email address and CWL password
      • Check the left-hand toolbar in Teams for the "Tasks by Planner and To Do" tab. If it is not there:
        • Click ellipses on left-hand toolbar
        • Click "Find an app" and search for "Planner"
        • Click on "Tasks by Planner and To Do"
      • Click into any channel within a team of your choice
      • Click on the + symbol at the top of the screen beside the channel name
      • In the Search box type "Tasks by Planner and To Do" and click on it
      • Type in a name for the new tab and plan and click "Save"
      • Now the Planner tab will be added to that channel near the top of the window beside the channel name.

  • How do I sign in as a student?

    1. Sign up for UBC Student Email
      • Go to CWL MyAccount page
      • Click Activate Student Email
      • Read and accept the Terms of Use
      • Your cwl@student.ubc.ca email will be created within 2 hours and;
      • You will also automatically gain access to MS Planner within 48 hours.
    2. Sign into MS Team
    3. Open MS Teams
      • If you have not already, sign in using your cwl@student.ubc.ca or firstname.lastname@ubc.ca email address and CWL password
      • To use the "Tasks by Planner and To Do" tab:
        • Click ellipses on left-hand toolbar
        • Click "Find an app" and search for "Planner"
        • Click on "Tasks by Planner and To Do"
      • Click into any channel within a team of your choice
      • Click on the + symbol at the top of the screen beside the channel name
      • In the Search box type "Tasks by Planner and To Do" and click on it
      • Type in a name for the new tab and plan and click "Save"
      • Now the Planner tab will be added to that channel near the top of the window beside the channel name.

Support

Remote Access to Labs

Overview

The Remote Access to Labs (Remote Labs) service provides students with access to the University Lab Computers over the internet.

Students requesting access to a specific computer lab within their faculty should reach out to their lab or faculty instructor for further instructions.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

UBC Student Email Service

Overview

UBC Student Email Service is migrating to Microsoft Exchange Online

Further Information

Getting Started

Support

Microsoft Teams

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

Support

Report Content

Students

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot of the content and report it to your Student Advisor listed in your SSC or Student Services (in case of discrimination and harassment) or Academic Advising (Vancouver)/ Academic Advising (Okanagan).

If you would like the content to be removed, please request the Teams owner.

Faculty or Staff

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot and discuss the content with your HR and Faculty Relations or Equity and Inclusion Office or follow the bullying and harassment reporting process.

Microsoft OneDrive

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

  • End user Training sessions are available for the UBC community. The list of training dates and RSVP form can be found here.

Support

Oracle Java Licensing

Overview

As of April 16, 2019, Oracle Java made changes to their licenses. All applications, including software provided by third-parties, using Oracle Java for university businesses must now obtain a paid commercial license in order to run and to receive patch updates without fines. Without patching, systems will not receive the latest security updates, which is a significant security risk to the university. In addition, end users are also expected to upgrade to the latest version to ensure they meet security requirements.

Getting Started

Support

Multi-factor Authentication (MFA)

Overview

Students: Access to UBC services from off-campus now require MFA

Requirements

Audience

Further Information

Getting Started

  • Step 1: Log in to MFA Device Management Website
    Using your CWL username and password, log in to the Self-service MFA Enrollment and Device Management website at https://mfadevices.id.ubc.ca.

  • Step 2: Enroll your device
    Follow the detailed step-by-step instructions to enroll your first device. Once you are enrolled you can manage any of the authentication methods associated with your account, including adding or removing a device.

Support

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