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Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Studio Rental Space
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Software Licensing
  • University Computer Management Service
  • Virtual Desktop Interface
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Sophos Anti-Virus
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
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    Data Privacy Week @ UBC 2020
    Preview and register for special events on both campuses Learn more

  • slide 3

    Got a Question About IT Products and Support?
    The IT Service Centre is committed to providing timely and effective assistance Get Help

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    View scheduled maintenance windows
    Review our maintenance schedule to ensure your services will not be impacted View Now

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    UBC’s Advanced Research Computing Infrastructure
    Learn how to access ARC’s Sockeye allocations for UBC ResearchersRegister Now

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Keep Informed

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UBC IT Bulletins

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26

Web Services Hosting Platform Maintenance – January ...

Jan

26

UBC Collaboration Suite (Skype for Business) & SharePo...

Jan

26

Routine patching: BCNET Information Technology Mainten...

Jan

26

UBC Vancouver Voicemail Service Maintenance February 3...

Scheduled Maintenance
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Looks like we’ve got some early morning power issues at Vanier residences this morning. Stay updated at… https://t.co/pxSjR45fLU 1 day 14 hours ago

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UBC IT Alerts

UBC Services System Outage
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Update: Multiple UBC Service Outages
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Changes for UBC Directory Data Users
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Security Alerts

UBC Services System Outage
Update: Multiple UBC Service Outages
Changes for UBC Directory Data Users
Information Security Office

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Featured UBC IT News

Sockeye: advanced research computing infrastructure allocations available

UBC researchers in all disciplines are invited to apply to access UBC’s advanced research computing infrastructure, UBC ARC Sockeye. The first application deadline for resource allocation in 2020/21 is January 24, 2020.

Sockeye is a high-performance computing platform that will address immediate computing and storage needs of many UBC researchers, as well as issues surrounding health data access. 

Read More ›

Other UBC IT News

Participate in Data Privacy Week: January 27 – 31, 2020

For January, the Privacy Matters @ UBC team has developed a week of programming in recognition of International Data Privacy (IDP) Day...

Read More ›
UBC IT Celebrates 2019: Winner of Two Hermes Creative Awards and more

  2019 was another breakthrough year for UBC IT, filled with new initiatives, enhancement on information security, winning awards...

Read More ›
Interested in 3D modelling? Sign up for a free workshop

This month, UBC's Emerging Media Lab is hosting a free two-hour 3D modelling workshop as part of their monthly lecture series. UBC...

Read More ›
UBC becomes first 5G Smart Campus in Canada

As of November 5, UBC is the first campus in Canada to be fully outfitted with 5G wireless technology as part of its multi-million...

Read More ›
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