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CORONAVIRUS (COVID-19) AND UBC’S RESPONSE

Information and FAQs available on UBC.ca
  • Accounts & Passwords
  • Audio, Visual & Creative Services
  • Campus Systems
  • Cybersecurity Services
  • Desktop & Print Services
  • Email, Voice & Internet
  • Teaching & Learning Tools
  • Web, Servers & Storage

Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Studio Rental Space
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Software Licensing
  • University Computer Management Service
  • Virtual Desktop Interface
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Malware Protection
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Oracle Java Licensing
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
  • slide 1

    Attend UBC ARC’s Summer Sessions
    Explore how advanced research computing tools and methods can benefit research.Learn more

  • slide 2

    Sophos Antivirus license expires on July 29, 2020
    Avoid being without malware protection Learn more

  • slide 3

    Major Licensing Changes from Oracle Java
    Don’t get fined for using the wrong Oracle Java License Learn more

  • slide 4

    Spotlight on Jennifer Burns, CIO and AVP IT
    The CIO shares how Workday will continue to update and streamline UBC’s processesRead more

  • slide 5

    Privacy & Security During COVID-19 Restrictions
    Important resources for staff, faculty, researchers and students Visit Now

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Keep Informed

Integrated Renewal Program Site

UBC IT Events

Information Security Office

Canvas Info

Campus Agreement For Software

UBC IT Bulletins

Aug

4

BCNET Vancouver Exchange Power Outage – August 3, 20...

Aug

4

Multiple Library Services – Database Server Replacem...

Aug

4

UBC Hospital Voice Service Maintenance August 13, 2020...

Aug

4

Kaltura Enterprise Video platform version upgrade Augu...

Scheduled Maintenance
All Bulletins

Twitter

The newly launched #UBC Program for Open Scholarship and Education is designed for those interested in developing a… https://t.co/unrDeeAyPa 1 hour 42 min ago

We’re ramping up for fall preparedness at UBC IT. Find out what’s in store for the faculty and student online exper… https://t.co/C787n9gbY4 2 hours 52 min ago

  Follow us @UBCITnews

UBC IT Alerts

CORONAVIRUS (COVID-19) AND UBC’S RESPONSE
Information and FAQs available on ... [+]
 Report an IT Security Incident

Security Alerts

Changes for UBC Directory Data Users
Update: Multiple UBC Service Outages
UBC Services System Outage
Information Security Office

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Featured UBC IT News

UBC Studios Wins 2020 Telly Awards in Webseries

The online series "Learning Transformed - UBC Faculty of Education" by UBC Studios is a winner of the silver 2020 Telly Awards in the Online Webseries category.

Read More ›

Other UBC IT News

UBC IT and Graduation 2020: A Virtual Experience

A behind the scenes peak at UBC President, Santa Ono's ceremony speech during the virtual ceremony dry run at UBC...

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Major Licensing Changes from Oracle Java

Do you use Oracle Java? Make sure you have the right license! As of April 16, 2019, Oracle made changes to their Java licensing....

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Zoom v5.0 Upgrade

Zoom has recently implemented improvements to the security of meetings with the release of version 5.0. Included in these...

Read More ›
Valuable Privacy & Security Information During COVID-19 Restrictions

  It can be difficult to keep track of all the privacy and security reminders you are receiving during your change in work...

Read More ›
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