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CORONAVIRUS (COVID-19) AND UBC’S RESPONSE

Information and FAQs available on UBC.ca
  • Accounts & Passwords
  • Audio, Visual & Creative Services
  • Campus Systems
  • Cybersecurity Services
  • Desktop & Print Services
  • Email, Voice & Internet
  • Teaching & Learning Tools
  • Web, Servers & Storage

Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Events and Equipment Rentals
  • Live Event Recording & Webcasting
  • Media Capture
  • System Design, Planning and Installation

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Professional Media Production
  • Studio Spaces

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Remote Access to Labs
  • Software Licensing
  • University Endpoint Management Service
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mailing Lists
  • Microsoft Planner
  • Microsoft Teams
  • Student & Alumni Email Service
  • UBC Faculty & Staff Email (FASmail)
  • UBC Student Email Service

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Subdomain Registration
  • Transmogrifier
  • UBC/Shaw Cable TV
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Malware Protection
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Microsoft OneDrive
  • Oracle Java Licensing
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
  • slide 1

    Delays for IT Equipment Purchasing
    Global shortage in technology components creating shipment delays Learn more

  • slide 2

    Introducing the Integrated Service Centre
    The ISC is available to provide support for all your Workday questions, issues, and requests Visit now

  • slide 3

    Get Current Updates on IT Enterprise Services
    Find out if an IT service is operating on the UBC IT Status PageLearn more

  • slide 4

    UBC's CIC, powered by AWS, seeks letters of intent
    Submit challenge projects with a focus on community health and wellbeing Learn more

  • slide 5

    Workspace 2.0 End-of-Life, October 29, 2021
    Ensure your files are migrated before the deadline Visit now

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Keep Informed

The Integrated Service Centre

UBC IT Statuspage

Information Security Office

Canvas Info

Campus Agreement For Software

UBC IT Bulletins

Jul

29

RESOLVED : ServiceNow is currently unreachable

Jul

28

COMPLETED : Okanagan Campus News website launch, July ...

Jul

28

SCHEDULED : Campus Wide Budgeting (Hyperion) Maintenan...

Jul

28

RESOLVED : RESOLVED: Email Delivery Delays July 27, 20...

Scheduled Maintenance
All Bulletins

Twitter

Did you know? The @UBC_ARC 5th Annual Research Computing Bootcamp was the largest on record with more than 400+ par… https://t.co/voHWz5pkRj 3 days 10 min ago

RT @ubc_eml: Dr. Lindsay Rogers of @UBCbiochemistry had an idea for a new teaching tool. Here's how the Emerging Media Lab worke… https://t.co/vusIk2XqOO 6 days 6 hours ago

  Follow us @UBCITnews

UBC IT Alerts

CORONAVIRUS (COVID-19) AND UBC’S RESPONSE
Information and FAQs available on ... [+]
 Report an IT Security Incident

Security Alerts

Changes for UBC Directory Data Users
Update: Multiple UBC Service Outages
UBC Services System Outage
Information Security Office

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Featured UBC IT News

And that’s a wrap - 2021 ARC Research Computing Bootcamp a success!

 

The 5th Annual UBC Advanced Research Computing Bootcamp took place earlier this month, from July 12-14. This year’s event marked the largest on record with 400+ participants.

Read More ›

Other UBC IT News

EML Workshop: Introduction to Machine Learning

 You are invited to join Dr. Matt Yedlin, Faculty in Residence, Applied Science and Machine Learning, for this first-of-its-kind...

Read More ›
2021 ARC Research Computing Bootcamp

UBC Advanced Research Computing (ARC) is hosting a 3-day ...

Read More ›
Get Your MS Teams News on the Get Started Portal

Starting today, Microsoft (MS) Teams end users will see a “News” section on their Get Started Portal. This new feature will keep you...

Read More ›
Delays for IT Equipment Purchasing

UBC IT’s next shipment of computer equipment, which includes laptops, docking stations, and monitors will be in mid-August 2021.  The...

Read More ›
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