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CORONAVIRUS (COVID-19) AND UBC’S RESPONSE

Information and FAQs available on UBC.ca
  • Accounts & Passwords
  • Audio, Visual & Creative Services
  • Campus Systems
  • Cybersecurity Services
  • Desktop & Print Services
  • Email, Voice & Internet
  • Teaching & Learning Tools
  • Web, Servers & Storage

Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Studio Rental Space
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Software Licensing
  • University Computer Management Service
  • Virtual Desktop Interface
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Sophos Anti-Virus
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
  • slide 1

    Community Update from the CIO
    Find out how IT has prepared to support the campus response to the COVID-19 virus Read more

  • slide 2

    Guidelines for working off campus
    Get the information you need to work off campus effectively Learn more

  • slide 3

    UBC Transitions to Online Classes
    Keep Teaching website launches to support faculty move to remote teaching Explore here

  • slide 4

    Stay Safe Online when Working Remotely
    Practice privacy and information security while working off-campus Read more

  • slide 5

    Get trained in Privacy and Security Fundamentals
    Lets all help protect electronic information at UBC Start here

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Keep Informed

Integrated Renewal Program Site

UBC IT Events

Information Security Office

Canvas Info

Campus Agreement For Software

UBC IT Bulletins

Mar

28

EduCloud Server Maintenance (UBC Okanagan) March 20, 2...

Mar

28

EduCloud Server Maintenance (Kamloops) March 23, 2020,...

Mar

28

Canvas media server maintenance event March 28, 2020, ...

Mar

28

EduCloud Server Maintenance April 4, 2020, 07:00–10:...

Scheduled Maintenance
All Bulletins

Twitter

RT @UBCCIO: Get the latest Community Update from the Office of the CIO. https://t.co/KYxeEHaG3t https://t.co/0YM4D2fGRG 2 days 16 hours ago

RT @ubclibrary: Looking for a creative boost and some connection? We’ve got a resource that offers both. Download, colour and share… https://t.co/fqrG43gDNm 5 days 13 hours ago

  Follow us @UBCITnews

UBC IT Alerts

UBC Services System Outage
*/ ... [+]
Update: Multiple UBC Service Outages
*/ ... [+]
Changes for UBC Directory Data Users
The most recent SHA1 to SHA2 certificate update may break co... [+]
 Report an IT Security Incident

Security Alerts

UBC Services System Outage
Update: Multiple UBC Service Outages
Changes for UBC Directory Data Users
Information Security Office

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Featured UBC IT News

Privacy and Security Fundamentals Training

 

Privacy and Security Fundamentals Training: The fundamental knowledge we all need to protect the privacy & information security of the UBC community. 

Why is training on privacy & information security so important?

Read More ›

Other UBC IT News

UBC IT Pink Shirt Day 2020

This year, UBC IT participated in Pink Shirt Day for the first time by hosting a selfie photo booth where staff could take pictures...

Read More ›
Official Opening of UBC CIC Program

On Monday, January 27, representatives from UBC and Amazon Web Services (AWS) celebrated the officially opening of the UBC Community...

Read More ›
Sockeye: advanced research computing infrastructure allocations available

UBC researchers in all disciplines are invited to apply to access UBC’s advanced research computing infrastructure, UBC ARC Sockeye....

Read More ›
Participate in Data Privacy Week: January 27 – 31, 2020

For January, the Privacy Matters @ UBC team has developed a week of programming in recognition of International Data Privacy (IDP) Day...

Read More ›
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