Skip to main content Skip to main navigation
The University of British Columbia
UBC - A Place of Mind
The University of British Columbia vancouver campus
Information Technology

    Main menu

  • Home
  • Services
  • News
  • About
  • Careers
  • Support

CORONAVIRUS (COVID-19) AND UBC’S RESPONSE

Information and FAQs available on UBC.ca
  • Accounts & Passwords
  • Audio, Visual & Creative Services
  • Campus Systems
  • Cybersecurity Services
  • Desktop & Print Services
  • Email, Voice & Internet
  • Teaching & Learning Tools
  • Web, Servers & Storage

Accounts & Passwords

Accounts

  • AccessUBC
  • Campus-Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Events and Equipment Rentals
  • Live Event Recording & Webcasting
  • Media Capture
  • System Design, Planning and Installation

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Professional Media Production
  • Studio Spaces

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Remote Access to Labs
  • Software Licensing
  • University Endpoint Management Service
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mailing Lists
  • Microsoft Planner
  • Microsoft Teams
  • Student & Alumni Email Service
  • UBC Faculty & Staff Email (FASmail)
  • UBC Student Email Service

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Subdomain Registration
  • Transmogrifier
  • UBC/Shaw Cable TV
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Malware Protection
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Microsoft OneDrive
  • Oracle Java Licensing
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
  • slide 1

    Don't miss a very important Data Privacy event!
    January 28, 2022, is Data Privacy Day Learn more

  • slide 2

    Avoid slips, trips, and falls this winter with some simple tips
    Practice safe winter walking to help you stay on your feet Learn more

  • slide 3

    Protect Yourself Against Phishing - 2 Quick Guides
    Bookmark these handy referencesLearn more

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Keep Informed

Return to Campus Information

UBC IT Status Page

The Integrated Service Centre

Information Security Office

Canvas Info

UBC IT Status Page

Feb

21

Okanagan Campus Network Drives Maintenance February 21...

Feb

8

UBC Hospital Voice Service Maintenance February 8, 202...

Jan

28

Workday Scheduled Weekly Maintenance January 28, 2022,...

Jan

28

UBC Vancouver VoIP Service Maintenance January 28, 202...

Scheduled Maintenance
All Bulletins

Twitter

Organizations have to publish a privacy policy that explains how they use and disclose personal information. So why… https://t.co/uc7CHO6sEe 15 hours 7 min ago

RT @StudiosUbc: UBC Studios also offers print and visual design services that are backed by an experienced team of creative profess… https://t.co/Vpw8EHuvsG 17 hours 48 min ago

  Follow us @UBCITnews

UBC IT Alerts

CORONAVIRUS (COVID-19) AND UBC’S RESPONSE
Information and FAQs available on ... [+]
 Report an IT Security Incident

Security Alerts

Changes for UBC Directory Data Users
Update: Multiple UBC Service Outages
UBC Services System Outage
Information Security Office

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Featured UBC IT News

Update Your Zoom Client by December 14, 2021

Zoom recently posted a security bulletin regarding a vulnerability in their Zoom Client for all platforms (e.g. Windows, macOS, iOS, Android and Linux). As such, we are asking UBC Zoom Licensed users to update their clients to the latest version. The latest available version as of November 28, 2021 is 5.8.6.

Read More ›

Other UBC IT News

Update on Global IT Equipment Delay

Operational delays in the computer hardware manufacturing industry continue to impact UBC and UBC IT’s procurement of computer...

Read More ›
Enhanced Teaching and Learning with the AV Team

The resumption of in-person classes this academic term meant an adjustment to the teaching and learning environment as we continue...

Read More ›
Racing against time: How the UBCO Network Team set up ResNet in a few short months

Last month, UBC IT launched our #readyforcampusreturn series, which sheds light on the incredible IT teams who are working...

Read More ›
Connecting the UBC Teaching and Learning Community Remotely at a Global Scale

There’s no argument that the transition to remote teaching and learning was a whirlwind. Within a week’s notice, UBC transformed an in...

Read More ›
We Want Your Feedback!
Mailing Address
Information Technology
6356 Agricultural Rd
Vancouver, BC Canada V6T 1Z2
We Want Your Feedback  
Related Sites
  • Office of the CIO
  • Privacy Matters
  • IT Career Framework
  • Xerox Global Services
Need Help?
  • Visit the IT Helpdesk
  • Online Help Form
Find us on
   
Back to top
The University of British Columbia
  • Emergency Procedures |
  • Terms of Use |
  • Copyright |
  • Accessibility