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Information Technology

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Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Graphic Design
  • Studio Rental Space
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Software Licensing
  • University Computer Management Service
  • Virtual Desktop Interface

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Security

  • Encryption Services
  • Sophos Anti-Virus
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • UBC Video Share Powered by Kaltura

Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation. Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Web Analytics
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet SecuritySecurity
Teaching & Learning Tools Web, Servers & Storage

  • Accountable. We will measure the performance, cost effectiveness and reliability of the services we provide, and make this information available to the university community.

  • Sustainable. We consider all aspects of economic and social sustainability in our utilization of information technology endeavours.

  • Collaborate. By coordinating mutual activities and leveraging pooled resources, we deliver IT solutions that are the best for UBC.

  • People. We strive to develop a sustainable, healthy workplace within a culture of positive values and good relationships.

  • Secure. We ensure the privacy, security and integrity of information entrusted to us.

  • Reliable. We will use current and stable technologies, project management and improved procedures to enhance quality, throughput, and performance to achieve goals and execute strategies.

  • Innovative. UBC IT values and encourages creativity, innovation and the open exchange of ideas.

  • Cost Effective. We seek to promote financial sustainability and deliver transparency with respect to the associated costs.

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Global Ransomware Alert

Monday, May 15, 2017 - 16:29

A ransomware attack known as ‘WannaCry’ is affecting thousands of computers worldwide. If you receive an unexpected email that looks unusual, DO NOT OPEN IT. Instead, delete it immediately and report it to the UBC Information Security at security@ubc.ca. To learn more visit: http://bulletins.it.ubc.ca/archives/29873

Keep Informed

UBC Mobile Site

UBC IT Events

Information Security Office

Canvas Info

Campus Agreement For Software

UBC IT Bulletins

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19

Pharmaceutical Sciences / Centre For Drug Research & D...

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Pharmaceutical Sciences / Centre For Drug Research & D...

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19

UBC Vancouver Voice over Internet Protocol (VoIP) Serv...

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PeopleSoft Financial Maintenance July 19, 2019, 16:30 ...

Scheduled Maintenance
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Twitter

RECRUITING: The PrISM team just keeps growing! RMS Manager needed. Salary $89K – 140K. View job posting:… https://t.co/QQD4tHjX6H 1 day 22 hours ago

Join us from August 15 - Sept 12 for the UBC IT Summer Lectures! This event will highlight the important projects a… https://t.co/jInMfLqcHP 2 days 19 hours ago

  Follow us @UBCITnews

UBC IT Alerts

UBC Services System Outage
*/ ... [+]
Update: Multiple UBC Service Outages
*/ ... [+]
Global Ransomware Alert
A ransomware attack known as ‘WannaCry’ is affecting thousan... [+]
 Report an IT Security Incident

Security Alerts

UBC Services System Outage
Update: Multiple UBC Service Outages
Global Ransomware Alert
Information Security Office

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Global Ransomware Alert

Monday, May 15, 2017 - 16:29

A ransomware attack known as ‘WannaCry’ is affecting thousands of computers worldwide. If you receive an unexpected email that looks unusual, DO NOT OPEN IT. Instead, delete it immediately and report it to the UBC Information Security at security@ubc.ca. To learn more visit: http://bulletins.it.ubc.ca/archives/29873

Featured UBC IT News

You’re invited: First-ever UBC IT Summer Lectures!

RSVP NOW

UBC IT is excited to welcome you to the first-ever IT Summer Lectures, a free public event where members of the UBC IT community and external stakeholders can learn more about the projects and initiatives going on within IT!

Read More ›

Other UBC IT News

UBC and Amazon Web Services announce Canada’s First Cloud Innovation Centre

On July 10, Amazon Web Services (AWS) announced a Cloud Innovation Centre...

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Changes Coming to Canvas Support

Canvas, UBC’s online learning platform, is making changes to their support services.  Canvas Chat Support and Support Hotline will no...

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UBC IT will be presenting at the 2019 CANHEIT-ARC Conference

More than a dozen UBC IT and ARC staff will present UBC case studies and their insights at this week’s CANHEIT-ARC Conference in...

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And that’s a wrap! How UBC IT helped make Congress a success

Canada’s largest interdisciplinary conference, the Congress of the Humanities...

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UBC IT YouTube Videos

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