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CORONAVIRUS (COVID-19) AND UBC’S RESPONSE

Information and FAQs available on UBC.ca
  • Accounts & Passwords
  • Audio, Visual & Creative Services
  • Campus Systems
  • Cybersecurity Services
  • Desktop & Print Services
  • Email, Voice & Internet
  • Teaching & Learning Tools
  • Web, Servers & Storage

Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Studio Spaces
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Remote Access to Labs
  • Software Licensing
  • University Computer Management Service
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Microsoft Teams
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)
  • UBC Student Email Service

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Malware Protection
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Microsoft OneDrive
  • Oracle Java Licensing
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
  • slide 1

    Researchers invited to NDRIO's Virtual Town Halls on May 4 - 7
    Canada's New Digital Research Infrastructure Organization is hosting eight eventsExplore more

  • slide 2

    A Data Retention Schedule for MS Teams Chat is Coming
    Find out how a 90-day data retention schedule affects you Learn more

  • slide 3

    Workspace 2.0 End-of-Life, October 29, 2021
    Ensure your files are migrated before the deadline Visit now

  • slide 4

    New ISC Hours of Operation Effective April 6, 2021
    The hours of operation will be changing in order to provide more help during peak periods. Read more

  • slide 5

    Get introduced to Data Governance
    Learn what it is, how it impacts decision making at UBC, and the roles involved Watch now

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Keep Informed

Integrated Renewal Program Site

UBC IT Status Page

Information Security Office

Canvas Info

Campus Agreement For Software

UBC IT Bulletins

Apr

21

COMPLETED : Liu Centre (LCIH01) Network Switch Upgrade...

Apr

21

COMPLETED : TeamShare and Home Drive Maintenance April...

Apr

20

COMPLETED : Okanagan Campus CMS (WordPress) Maintenanc...

Apr

20

BCNET Threat Notification – Mitigating CVE-2021-0254...

Scheduled Maintenance
All Bulletins

Twitter

Next week, we are turning on a Data Retention Schedule for MS Teams. Conversations in your personal chat will be ke… https://t.co/mB307TeSBO 1 day 20 hours ago

RT @UBC_ARC: Need high-performance computing support for your research? #UBC researchers are invited to attend a virtual informa… https://t.co/Uz1aSZ4axv 4 days 13 hours ago

  Follow us @UBCITnews

UBC IT Alerts

CORONAVIRUS (COVID-19) AND UBC’S RESPONSE
Information and FAQs available on ... [+]
 Report an IT Security Incident

Security Alerts

Changes for UBC Directory Data Users
Update: Multiple UBC Service Outages
UBC Services System Outage
Information Security Office

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Featured UBC IT News

A 90 Day Data Retention Schedule for MS Teams Chat Coming April 30

Instant messaging apps has become one of our essential tools to communicate and stay connected with one another. We often overlook the amount of data that is collected by asking a simple question or participating in casual banter.

Read More ›

Other UBC IT News

Workspace 2.0 End-of-Life, October 29, 2021

Faculty and staff who currently use Workspace 2.0 (files.workspace.ubc.ca...

Read More ›
Get Current Updates on IT Enterprise Services with UBC IT Status Page

The UBC community can now stay informed on the current operational status of IT enterprise services, such as Canvas, Staff and...

Read More ›
Don’t Lose your Access to UBC’s Adobe Subscription

Are you currently using Adobe products through UBC’s subscription service? If so, you will need to sign up for a new license via the...

Read More ›
Learning Analytics is Helping UBC Adapt to a New Way of Learning

As UBC continues to shift towards online learning, there is an increasing need to explore new ways of supporting students and faculty...

Read More ›
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