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Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Studio Rental Space
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Software Licensing
  • University Computer Management Service
  • Virtual Desktop Interface
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Sophos Anti-Virus
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool

Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation. Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Web Analytics
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
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    Don’t Lose Your Access to Adobe Software
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    Rogers Lights Up First 5G Smart Campus in Canada at UBC
    Partnership Drives Research of 5G Applications Learn more

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    Got a Question About IT Products and Support?
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    View scheduled maintenance windows for November
    Review our maintenance schedule to ensure your services will not be impacted. View Now

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    28 Million Canadians Impacted by a Data Breach
    Privacy Commissioner report reveals significant security challenges Learn more

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Keep Informed

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UBC IT Events

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UBC IT Bulletins

Nov

19

UBC’s Identity Provider Upgrade November 20, 2019, 0...

Nov

19

EduCloud Server Maintenance November 20, 2019, 14:00-1...

Nov

19

International Student Initiative TeamShare Migration N...

Nov

19

VDI 2.0 Maintenance November 23, 2019, 8:00-16:00 PT

Scheduled Maintenance
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Twitter

Join @ubcprez for an evening of music and knowledge at Sounds and Science: Vienna meets Vancouver hosted by @UBC on… https://t.co/YXxBLaiX4Z 2 days 2 hours ago

New report from the Privacy Commissioner: 75% of Canadians impacted by a data breach in the last 12 months.… https://t.co/QVjBnagHI5 4 days 4 hours ago

  Follow us @UBCITnews

UBC IT Alerts

UBC Services System Outage
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Update: Multiple UBC Service Outages
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Changes for UBC Directory Data Users
The most recent SHA1 to SHA2 certificate update may break co... [+]
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Security Alerts

UBC Services System Outage
Update: Multiple UBC Service Outages
Changes for UBC Directory Data Users
Information Security Office

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Featured UBC IT News

UBC becomes first 5G Smart Campus in Canada

As of November 5, UBC is the first campus in Canada to be fully outfitted with 5G wireless technology as part of its multi-million dollar partnership with Rogers Communications. The campus now includes 5G towers and a data centre used by researchers to test 5G applications in a real-world setting.

Read More ›

Other UBC IT News

Privacy Matters @ UBC Symposium Recap

  The 2nd annual Privacy Matters @ UBC Symposium on Tuesday, October 29 was an overwhelming success! Nearly 250 staff and faculty...

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Explore UBC Vancouver Campus on Google Streetview

  Did you know that the Google Streetview photos of UBC Vancouver Campus haven’t been updated since 2011? It was still showing Main...

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Don’t Lose Your Access to Adobe Software

Do you use Adobe Acrobat or Adobe Creative Cloud?  If so, you should be aware that Adobe has updated their application licensing...

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Archived resources from IRP Town Hall now available

The archived livestream from the recent IRP Town Hall for the IT community is...

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