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CORONAVIRUS (COVID-19) AND UBC’S RESPONSE

Information and FAQs available on UBC.ca
  • Accounts & Passwords
  • Audio, Visual & Creative Services
  • Campus Systems
  • Cybersecurity Services
  • Desktop & Print Services
  • Email, Voice & Internet
  • Teaching & Learning Tools
  • Web, Servers & Storage

Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Studio Spaces
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Remote Access to Labs
  • Software Licensing
  • University Computer Management Service
  • Windows 10 Servicing

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Microsoft Teams
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)
  • UBC Student Email Service

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Malware Protection
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Microsoft OneDrive
  • Oracle Java Licensing
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
  • slide 1

    Get ready for Data Privacy Week @ UBC!
    Register for online events the week of January 25–29, 2021 Learn more

  • slide 2

    UBC Data Governance Website Refresh Now Live
    A redesigned website featuring more resources and tools and an improved user experienceLearn more

  • slide 3

    Community Update from the CIO
    Read the final CIO Community Update for 2020Read more

  • slide 4

    Enhanced UBC ARC Digital Research Infrastructure
    Call for Applications for ChinookLearn more

  • slide 5

    Improve Your Password Security Behavior for 2021
    Keep your online accounts safe Learn more

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Keep Informed

Integrated Renewal Program Site

UBC IT Events

Information Security Office

Canvas Info

Campus Agreement For Software

UBC IT Bulletins

Jan

21

RESOLVED: FASmail Connectivity Issues – January 21, ...

Jan

21

Workday unplanned maintenance January 21, 2021, 01:00 ...

Jan

21

RESOLVED : Workday is experiencing some performance is...

Jan

21

Integration Enablement Centre services and ServiceNow ...

Scheduled Maintenance
All Bulletins

Twitter

Join us for Data Privacy Week @ UBC Jan 25-29, 2021. Hear about the impact technology is having on our privacy righ… https://t.co/mpsupohklr 1 day 22 hours ago

Cyber criminals are in full force. Having your CWL compromised is a big deal for you and the university. Take preca… https://t.co/8Mpmmw2oyu 3 days 19 hours ago

  Follow us @UBCITnews

UBC IT Alerts

CORONAVIRUS (COVID-19) AND UBC’S RESPONSE
Information and FAQs available on ... [+]
 Report an IT Security Incident

Security Alerts

Changes for UBC Directory Data Users
Update: Multiple UBC Service Outages
UBC Services System Outage
Information Security Office

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Featured UBC IT News

UBC Data Governance Website Refresh Now Live

Launched in 2017, the UBC Data Governance website was equipped with basic information on the overview of the program, data policies, standards, and guidelines. It was one of the first official data governance websites created for an academic institution in Canada.

Read More ›

Other UBC IT News

Arthur Protasio Narrative Design for Traditional and New Media Workshop

What makes for a memorable story? Why does it stick with us even after the experience is over? How does it happen in movies, video...

Read More ›
Workday is Now Live

We are pleased to announce that Workday is now live, replacing systems that were 25 years old or more. This major milestone...

Read More ›
IRP Townhall for IT Recording Available

If you weren't able to join the IRP Town Hall for the IT community on October 16, the recording is now available and accessible with...

Read More ›
UBC IT Okanagan Joins ServiceNow on Nov 2

UBC IT Okanagan will be joining UBC ServiceNow on November 2, in alignment with the launch of the UBC Self-Service Portal which will...

Read More ›
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