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Information Technology

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Accounts & Passwords

Accounts

  • AccessUBC
  • Campus Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Equipment Sales
  • Events and Equipment Rentals
  • Lecture Capture
  • Live Event Recording & Webcasting
  • System Design, Planning and Installation
  • UBC Collaboration Suite

Creative Media

  • Graphic Design
  • Studio Rental Space
  • Video Production

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Application Design and Development
  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Financial IT Systems
  • Research Systems
  • Student Information Service Centre
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory
  • UBC ePayment

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop & Print Services

  • Desktop and Laptop Setup and Support
  • Pay for Print
  • Printer Products
  • Printing Services
  • Software Licensing
  • University Computer Management Service
  • Virtual Desktop Interface

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail-Relays
  • Mailing Lists
  • Student & Alumni Email Service
  • UBC Collaboration Suite
  • UBC Faculty & Staff Email (FASmail)

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Physical Cable Installation
  • ResNet
  • Shaw Cable TV
  • Subdomain Registration
  • Transmogrifier
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Security

  • Encryption Services
  • Sophos Anti-Virus
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Connect
  • Survey Tool
  • Survey Tool (FluidSurveys)
  • UBC Video Share Powered by Kaltura

Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation. Instructional technology and application support, with services that are inclusive of Learning Management systems, classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Web Analytics
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • LSK Server Co-location
  • Patch Management
  • TeamShare Storage Service
  • Workspace 2.0

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Desktop & Print ServicesDesktop & Print Services Email, Voice & InternetEmail, Voice & Internet SecuritySecurity
Teaching & Learning Tools Web, Servers & Storage

  • Accountable. We will measure the performance, cost effectiveness and reliability of the services we provide, and make this information available to the university community.

  • Sustainable. We consider all aspects of economic and social sustainability in our utilization of information technology endeavours.

  • Collaborate. By coordinating mutual activities and leveraging pooled resources, we deliver IT solutions that are the best for UBC.

  • People. We strive to develop a sustainable, healthy workplace within a culture of positive values and good relationships.

  • Secure. We ensure the privacy, security and integrity of information entrusted to us.

  • Reliable. We will use current and stable technologies, project management and improved procedures to enhance quality, throughput, and performance to achieve goals and execute strategies.

  • Innovative. UBC IT values and encourages creativity, innovation and the open exchange of ideas.

  • Cost Effective. We seek to promote financial sustainability and deliver transparency with respect to the associated costs.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Global Ransomware Alert

Monday, May 15, 2017 - 16:29

A ransomware attack known as ‘WannaCry’ is affecting thousands of computers worldwide. If you receive an unexpected email that looks unusual, DO NOT OPEN IT. Instead, delete it immediately and report it to the UBC Information Security at security@ubc.ca. To learn more visit: http://bulletins.it.ubc.ca/archives/29873

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Keep Informed

UBC Mobile Site

UBC IT Events

Information Security Office

Canvas Info

Campus Agreement For Software

UBC IT Bulletins

Nov

18

UBC Hospital Voice Service Maintenance November 20, 20...

Nov

18

Survey Tool Security Update on the Qualtrics Platform ...

Nov

18

Osborne Centre Building Network Upgrade November 22, 2...

Nov

14

Qualtrics Survey Tool currently not accessible

Scheduled Maintenance
All Bulletins

Twitter

Did you know … a list of all our scheduled IT maintenance is available online at https://t.co/1uhYVveEHc? If you ar… https://t.co/K3SVbG3qZr 4 days 4 hours ago

Insightful panel on women in IT leadership @ICBC featuring @UBCCIO Jennifer Burns covering topics such as the confi… https://t.co/qBgix0Yped 4 days 5 hours ago

  Follow us @UBCITnews

UBC IT Alerts

Update: Multiple UBC Service Outages
*/ ... [+]
Global Ransomware Alert
A ransomware attack known as ‘WannaCry’ is affecting thousan... [+]
Changes for UBC Directory Data Users
The most recent SHA1 to SHA2 certificate update may break co... [+]
 Report an IT Security Incident

Security Alerts

Update: Multiple UBC Service Outages
Global Ransomware Alert
Changes for UBC Directory Data Users
Information Security Office

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

Global Ransomware Alert

Monday, May 15, 2017 - 16:29

A ransomware attack known as ‘WannaCry’ is affecting thousands of computers worldwide. If you receive an unexpected email that looks unusual, DO NOT OPEN IT. Instead, delete it immediately and report it to the UBC Information Security at security@ubc.ca. To learn more visit: http://bulletins.it.ubc.ca/archives/29873

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Featured UBC IT News

Update on UBC Information Security Standards Review

As required under the University’s Policy 104, Acceptable Use and Security of UBC Electronic Information and Systems, UBC’s Chief Information Officer has published Information Security Standards, which are mandatory for all users of UBC Electronic Information and Systems.

Read More ›

Other UBC IT News

UBC Cybersecurity Summit Raises Awareness

October is Cybersecurity Awareness Month and on October 18, 2018, UBC IT's Cybersecurity Team hosted the inagural UBC Cybersecurity...

Read More ›
Join us at UBC Cybersecurity Summit on October 18

October is Cybersecurity Awareness Month and to celebrate, the UBC Cybersecurity Team will be holding the inaugural UBC Cybersecurity...

Read More ›
UBC to invest in advanced research computing infrastructure

As a leading global research institution, UBC needs to meet the continually developing digital infrastructure requirements of its...

Read More ›
Top 8 Things you need to know: IT at UBC

Whether you’re new on campus or you just need a refresher, we’ve compiled a list of the top IT resources for staff, faculty and...

Read More ›


UBC IT YouTube Videos

UBC IT Talks - Women in Leadership & Technology

eduroam Wireless Network at UBC

UBC IT Web Services Success Stories

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