IT Chatbot now live in beta 

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June 11, 2025
By UBC IT

We’re excited to announce the launch of the IT chatbot (beta) on it.ubc.ca. 

Developed by the Digital Experience Lab (DxL) with the UBC IT Communications Team, the chatbot is powered by generative AI. It’s part of our broader IT Website Refresh project, which focuses on improving digital access, clarity, and self-service support for the UBC community. 

This new feature is designed to make it easier for students, faculty, and staff to find the IT services, tools, and support they need. Whether you’re troubleshooting an issue, looking for software, or trying to understand cybersecurity guidelines, the chatbot is ready to help any time of day. 

You’ll find the IT chatbot in the bottom-right corner of every page on the IT website. Simply type your question and the chatbot will guide you to the most relevant resources. It draws from a wide range of UBC IT content, including the main website, over 200 Knowledge Base articles, the Privacy Matters website, and UBC’s Generative AI website. 

The  IT chatbot is in beta, and it’s still learning. That’s why we’re asking for your help to try it out, explore what it can do, and share your experience with us through the survey. Your feedback will directly shape future updates and improvements. 

Start exploring at it.ubc.ca, and let the UBC IT chatbot do the searching for you. 

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Page last updated on June 11, 2025

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