Got a Question About IT Products and Support?

Contact the IT Service Centre

The IT Service Centre is committed to providing timely and effective support for many of UBC's online and telecommunications services.


IT Service Centre Help Desk

The IT Service Centre Help Desk is here to ensure that many of UBC's major online services, such as ResNet and Wireless, work for you. However, the Help Desk doesn't support everything - before you contact the Help Desk, please check what we support , and have detailed information on hand about the nature of your computer problem.

Contact Information

UBC Vancouver

Self-Service

Login to Self-Service

Self-service is only available to current employees

Web Form

Help Desk Contact Form

Available to everyone including alumni, former employees, and guests

Phone

We recommend submitting a ticket through our online web form. For urgent issues, please contact us by phone.

604.822.2008

8:00 a.m. - 9:00 p.m., Monday to Thursday and 8:00 a.m. - 4:30 p.m., Friday (Winter Session Only)
8:00 a.m. - 4:30 p.m., Monday to Friday (Summer Session Only)

Note: calls to the UBC IT Service Centre may be recorded for training and quality assurance purposes.

Walk-in

Walter C Koerner Library:
1958 Main Mall (Map)

10:00 a.m. – 6:00 p.m., Monday to Friday (Winter Session)
11:00 a.m. – 3:00 p.m., Monday to Friday (Summer Session) Effective April 27, 2016

UBC Okanagan

Web Form

Help Desk Contact Form

Available to everyone including alumni, former employees, and guests

Phone 250.807.9611
Walk-in

UBC Okanagan Library:
3287 University Way (Map)

Monday – Friday 9am – 8 pm (Winter session) Effective September 2016
Saturday-Sunday 10am – 6 pm

How Can the Help Desk Assist You?

The Help Desk supports many of UBC's online services, and many types of software including:

  • CWL
  • Wireless
  • Connect E-Learning
  • Student and Alumni Mail
  • ResNet
  • Sophos Anti-Virus
  • FASmail (Faculty and Staff)
  • myVPN
  • Workspace 2.0

For more information on our services visit the service catalogue or contact us.

Software Licensing

For more information or to purchase software for the Vancouver campus, contact IT Software Licensing.

Contact Information

Phone 604.822.2441
Email site-license@it.ubc.ca
Walk-in Room 209 - Leonard S Klinck: 6356 Agricultural Road
Hours 9:00 a.m. to 4:00 p.m., Monday to Friday

Okanagan campus staff and faculty should contact the UBC Okanagan ITServices Helpdesk

Back to Software Licensing page.

RISe Support

For RISe technical support and questions on the Extended Reporting (ExR) module, please contact:

Phone 604.878.7473
Email risesupport@ors.ubc.ca

For other research administration or compliance inquiries, please visit the RISe Contact page.

Audio Visual Services Help Desk

UBC IT's Audio Visual Services team designs, builds, installs, maintains and supports presentation systems and remote conferencing units in learning spaces and meeting rooms across campus. We also install and support digital signage screens, provide equipment rentals for on-campus presentations or events, and sell AV equipment.

 

Phone 604.822.7956
7:30 a.m. - 8:00 p.m., Monday to Friday
Email av.helpdesk@ubc.ca
Walk-in Room B38, 2194 Health Sciences Mall (map)
8:00 a.m. - 4:00 p.m., Monday to Friday

Telephone Outages

Contact Telephone Trouble Report to notify Voice Services staff of telephone and line trouble 24 hours a day, 7 days per week

Contact Information

Phone 611 (On-campus Phone)
604.822.2101 (Off-campus phone)
Email

UBC IT Contact Form

Hours Phone/Email - 24 hours a day, 7 days per week

Back to Telephones page.

Directory Assistance

UBC IT Service Centre Directory provides general phone directory, help and information. Updates to the UBC Directory can be submitted here.

Contact Information

Phone 604.822.2211
Email ubc-directory@it.ubc.ca
Hours 9:00 a.m. - 4:00 p.m., Monday to Friday

Back to Directory page.


Mailing Address

UBC Information Technology
420 - 6356 Agricultural Road
Vancouver, BC, V6T 1Z2

We are located in the Leonard S. Klinck Building (LSK), which is at the corner of West Mall and Agricultural road, behind The White Spot restaurant and the David Lam Centre (map).

Learning Technology Hub

The Learning Technology Hub provides functional and technical Instructor drop-in support for Connect as well as a variety of other learning tools including edX, iClickr, Camtasia/VideoScribe, Respondus, and Wordpress.

 

2015W Term 1:

Phone 604.827.4775
9:00 a.m. - 4:30 p.m., Monday to Friday
Email lt.hub@ubc.ca
Walk-in Fraser River Room, IKBLC Room 207 (map)
9:00 a.m. - 4:00 p.m., Monday to Friday