A survey was designed to confirm the existing contact centre user base, and to identify new demands for a contact centre solution as well as the broad characteristics for the demand.
The survey closed on March 01, 2013. The results are found below:
| Survey | Number | Percentage |
|---|---|---|
| TOTAL Surveys Submitted | 88 | 100% |
| TOTAL Responses | 28 | 32% |
| Have contact centre solution | 15 | 54% |
| Do not have contact centre solution | 13 | 46% |