Get what you need with the IT Self Service Portal

May 13, 2015

UBC IT is launching a new self-service option called the IT Self Service Portal to our list of contact support options in order to better support your IT needs. This option is available to all current faculty, staff, and students.

Here are some of the functionalities that the IT Self Service Portal provides:

  • Requests for assistance
  • Tracking and following up on submitted tickets
  • Knowledge Base Centre that includes further information and details on IT Services. Users can also search for solutions to resolve issues on their own.

 

“The Self-Service Portal will allow you to report problems and submit access requests without having to pick up the phone or try to find the right form to fill out,” says Vinnie Potvin, Knowledge Analyst at UBC IT. “Once they’re submitted, you can track the ticket’s progress. Even better, you’ll be able to search the public knowledge base before submitting a ticket to see if there is a solution to the problem without having to wait for a response.”

Former employees, alumni, and guests that require assistance for their IT services will be able to continue to contact the IT Help Desk through the online IT webform (www.it.ubc.ca/helpdesk) and by phone (604.822.2008).

Page last updated on June 5, 2015


UBC Crest The official logo of the University of British Columbia. Urgent Message An exclamation mark in a speech bubble. Bluesky The logo for the Bluesky social media service. Bookmark A bookmark in a book. Browser A web browser window. Caret An arrowhead indicating direction. Arrow An arrow indicating direction. Arrow in Circle An arrow indicating direction. Arrow in Circle An arrow indicating direction. Time A clock. Chats Two speech clouds. E-commerce Cart A shopping cart. Facebook The logo for the Facebook social media service. Help A question mark in a circle. Home A house in silhouette. Information The letter 'i' in a circle. Instagram The logo for the Instagram social media service. Linkedin The logo for the LinkedIn social media service. Location Pin A map location pin. Mail An envelope. Menu Three horizontal lines indicating a menu. Minus A minus sign. Pencil A pencil indicating that this is editable. Telephone An antique telephone. Play A media play button. Plus A plus symbol indicating more or the ability to add. Search A magnifying glass. Settings A single gear. Arrow indicating share action A directional arrow. Speech Bubble A speech bubble. Star An outline of a star. Twitter / X The logo for the X (aka, Twitter) social media service. User A silhouette of a person. Vimeo The logo for the Vimeo video sharing service. Youtube The logo for the YouTube video sharing service.