Active

Overview

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

• How do I sign in as faculty or staff?

  1. Verify service eligibility:
     • Ensure your FASmail is associated with firstname.lastname@ubc.ca email alias.
     • If you have a FASmail account, but do not have firstname.lastname@ubc.ca email alias, please contact your department directory admin.
     • If you do not have FASmail account, please contact your local IT help desk or UBC IT Help Desk.
     • Once you meet the service eligibility, you will automatically get access to MS Planner within 48 hours.
  2. Sign into MS Teams
     • Follow the instructions under "How do I login to MS Teams via web/PC/Mac?" on the MS Teams FAQ page.
  3. Open MS Teams
     • If you have not already, sign in using firstname.lastname@ubc.ca email address and CWL password
     • Check the left-hand toolbar in Teams for the "Tasks by Planner and To Do" tab. If it is not there:
     • Click ellipses on left-hand toolbar
     • Click "Find an app" and search for "Planner"
     • Click on "Tasks by Planner and To Do"
     • Click into any channel within a team of your choice
     • Click on the + symbol at the top of the screen beside the channel name
     • In the Search box type "Tasks by Planner and To Do" and click on it
     • Type in a name for the new tab and plan and click "Save"
     • Now the Planner tab will be added to that channel near the top of the window beside the channel name.

• How do I sign in as a student?

  1. Sign up for UBC Student Email
     • Go to CWL MyAccount page
     • Click Activate Student Email
     • Read and accept the Terms of Use
     • Your cwl@student.ubc.ca email will be created within 2 hours and;
     • You will also automatically gain access to MS Planner within 48 hours.
  2. Sign into MS Team
  • Follow the instructions under "How do I login to MS Teams via web/PC/Mac?" on the MS Teams FAQ page.
  3. Open MS Teams
     • If you have not already, sign in using your cwl@student.ubc.ca or firstname.lastname@ubc.ca email address and CWL password
     • To use the "Tasks by Planner and To Do" tab:
       • Click ellipses on left-hand toolbar
       • Click "Find an app" and search for "Planner"
       • Click on "Tasks by Planner and To Do"
     • Click into any channel within a team of your choice
     • Click on the + symbol at the top of the screen beside the channel name
     • In the Search box type "Tasks by Planner and To Do" and click on it
     • Type in a name for the new tab and plan and click "Save"
     • Now the Planner tab will be added to that channel near the top of the window beside the channel name.

Support

• Using Planner in Microsoft Teams

• Microsoft Planner Video Training

• Microsoft Planner Help & Learning

• Note: Training for MS Planner is only available through self-service external resources, such as the ones listed above. UBC is currently not offering any training or support.

  Visit Microsoft Support Page for additional assistance. 

   

• If you have issues concerning how to gain access to MS Planner, please contact UBC IT:

  • UBC Vancouver: IT Service Centre (ITSC)
  • UBC Okanagan: IT Service Desk 

Overview

Further Information

Getting Started

• Sign up for a Student Email Address
  • Sign in to the CWL myAcccount page and click on Activate Student Email
  • You must be registered in a course and in good standing to be eligible for this service
• Log into UBC Student Webmail  

Support

• Setup Documents

  • iOS (iPhone/iPad)
  • Android
  • Windows Mail
  
  

• Problems with your CWL?

• Contact the ITSC Helpdesk

Overview

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

• End user Training sessions are available for the UBC community. The list of training dates and RSVP form can be found here.

Support

• If you are using MS Teams and/or OneDrive for the first time, please check out the Get started Portal – Microsoft Teams for Students. This site includes links to video resources, a Student Guide, and more.
• Students can also contact the following:
  • UBC Vancouver: IT Service Centre (ITSC)
  • UBC Okanagan: IT Service Desk
  • Or contact your local faculty IT help desk
    Faculty of Medicine: Contact the MedIT Service Desk by calling 1.877.266.0666 (option 1 for MS OneDrive and option 2 for MS Teams), or emailing medit.servicedesk@ubc.ca

Overview

Features & Benefits

Requirements

Sign Up Requirements

Getting Started

• Faculty who are using the tool should inform students that they can maintain their privacy by logging in using only their first name or a nickname, turning off their camera, and muting their microphone.

• Staff who are using Zoom for sensitive discussions should not use the Record feature.

• View default privacy settings for Zoom

• Prevent Zoom Bombings

• Best security practices for video collaboration

• Best Zoom practices for teaching

• NEW Zoom Security button- Learn more about the new security button feature Zoom has added.

Support

• For large online classes or virtual sessions with 300+ attendees on Zoom, please contact AV Help Desk at 604.822.7956 or email av.helpdesk@ubc.ca.

• For UBC Faculty of Medicine staff and faculty:

  • Call: 1-877-266-0666
  • Email: medit.servicedesk@ubc.ca
  
  

• For all staff and faculty based at UBC Okanagan:

  • For urgent assistance, please contact the Helpdesk at 250-807-9000
  • Complete the Submit a General Service Request form
  • Choose Campus: UBC Okanagan
  • Enter Detailed Description: Zoom Support
  
  

• For all staff and faculty based at UBC Vancouver:

  • Call: 604-822-7956
  • Email: av.helpdesk@ubc.ca

Overview

Features & Benefits

Costs

Getting Started

• Please contact UBC Studios directly:
  Tel: 604 822 9800
  Email: ubc.studios@ubc.ca

Support