Utility Management System Replacement

The UMS 2.0 project will replace the thirty-year-old Utility Management System (UMS) currently used to bill Energy and Water Services (EWS) customers for their utility usage. The new system will reduce risks associated with using such an old system, and will modernize the meter-to-cash process. Key benefits include reducing errors through allowing meter readings to be uploaded automatically, adapting to new rate structures, and automating financial processes. An additional benefit will be to improve customer service through a customer portal for online payments and to view account history. In addition, key data on utility consumption and costs will be more widely available to UBC stakeholders including EWS Operations.