If you have forgotten your CWL password, you can retrieve it by using the password recovery system. You will be prompted to answer three security questions to verify your identity. After answering these questions, your password will be reset and you will be able to access your account.
If you created a CWL account before June 21, 2005, you will need to recover your password by providing the answer to your secret question.
How to Reset Your Password
- Go to CWL myAccount.
- Click Forgot CWL password? in the log in box on the main page.
- Follow the instructions outlined by the wizard.
Security Questions
The new system uses three security questions to verify your identity. People signing up for CWL for the first time, and people updating their accounts must provide the answers to these security questions.
CWL will display your security questions and request that you answer them during the password reset process.
