If you have forgotten your CWL password, you can retrieve it by using the password recovery system. You will be prompted to answer three security questions to verify your identity. After answering these questions, your password will be reset and you will be able to access your account.
If you created a CWL account before June 21, 2005, you will need to recover your password by providing the answer to your secret question.
How to Reset Your Password
- Go to CWL myAccount .
- Click Forgot your password? in the log in box.
- Follow the instructions outlined by the wizard.
Secret Questions vs. Security Questions
Secret Question Method
The old "secret question" method (before June 21, 2005) uses a single question that people created - and then answered - when they first registered for CWL. When account holders reset their password with this method, they need to prove their identity by entering the answer to their secret question.
But CWL account holders must remember the question they created, in addition to the answer. We modified CWL so that it does not display the secret question on the password reset page. We took this measure after we discovered that people were creating insecure questions, such as "What colour is the sky?"
The New System
The new system uses three security questions to verify your identity. People signing up for CWL for the first time, and people updating their accounts must provide the answers to these security questions.
CWL will display your security questions and request that you answer them during the password reset process.
