UBC IT supports the design, build, and deployment of bespoke solutions, such as AI-powered assistants and chatbots for user-facing groups providing opportunities to interact with users and reduce time spent on repetitive tasks. Solutions may include virtual assistants for websites, support chatbots, AI-powered knowledge assistants, and integrations with approved university systems and data sources.
The service provides access to institutionally supported AI technologies that can answer questions, automate routine interactions, assist with knowledge discovery, and improve service delivery and user experience for students, faculty, and staff. Whether automating complex administrative processes, enhancing decision-making, or creating intelligent applications, UBC IT works with faculties and departments to build custom AI solutions for their individual use-case.
With AI Assistants and Chatbots, policies, procedures, documentation, and university resources are easier to find through natural language interaction. UBC IT provides governance, platform support, security guidance, and operational oversight to help ensure that AI solutions are secure, accessible, reliable, and aligned with university policies and standards.
Bespoke solutions are not offered if business needs can be met through existing technology solutions.
Features and Benefits
AI assistants or chatbots can improve service delivery, increase operational efficiency, and provide faster access to information for students, faculty, and staff. Benefits include:
Solution flexibility
Bespoke AI solutions can be tailored to your unit/department’s specific needs
Compared to Embedded or Platform AI, bespoke options offer greater customization and flexibility
Tailored for existing workflows
Bespoke AI solutions can be designed around a group’s specific processes, goals, and data
Solutions can be integrated with existing applications/platforms, databases and cloud services
24/7 Support Availability
- Provide immediate responses to common questions outside business hours.
Reduced Administrative Workload
- Automate repetitive inquiries such as application deadlines, program information, support questions, appointment bookings, or policy guidance, allowing staff to focus on higher-value work.
Consistent Responses
- Users receive standardized information from institutional content and knowledge sources.
Scalable Support
- Handle high volumes of inquiries during busy periods without requiring additional staffing resources.
Improved Accessibility and User Engagement/Experience
- Conversational interfaces make services easier to navigate and more accessible for diverse user groups.
Data Insights
- Analytics and reporting can help you understand common questions and identify service or process gaps.
Requirements and Eligibility
Eligibility is limited to:
UBC faculty and staff
Sign-up Requirements:
A clear understanding of business needs and user requirements
Technical requirements are specific to each project, determined in conjunction with UBC IT
Price
Cost for this service is determined in conjunction with business needs
Learn More
Project examples:
Website Chatbots
DXL is currently working to develop website chatbots which will enhance user experience by providing instant assistance and support. These chatbots will help visitors navigate UBC's websites, answer frequently asked questions, and guide them through products or services.
To learn more, visit https://cio.ubc.ca/tech-labs/digital-experience-lab
Get Help
To get started with an AI Assistants or Chatbot project with UBC IT, email us at: ai.it@ubc.ca
For AI Assistants and Chatbot projects, UBC IT supports:
- Platform configuration guidance
- Operational support and troubleshooting
- Guidance on best practices
- Training and adoption support
For assistance, please contact ai.it@ubc.ca