UBC IT’s Enterprise AI Solutions service provides consulting and implementation support to enable AI-powered features in institutional systems such as Workday, Salesforce, Microsoft 365, ServiceNow, Zoom, and other centrally supported enterprise technologies. Enterprise solutions include embedded autonomous AI agents.
With the use of enterprise AI tools, UBC faculties and departments can streamline administrative processes, enhance user experiences, and gain data-driven insights while maintaining compliance with university policies, security standards, and privacy requirements.
Features and Benefits
Enterprise-level AI Tools
- AI features embedded in existing enterprise platforms leverage the security, reliability, and scalability of existing university systems
Scalable
- AI capabilities can be deployed consistently across UBC maintaining standardized processes, governance, and user experience
Faster Deployment
- Embedded AI features take less time to implement than custom-developed AI solutions as they are already integrated into UBC’s existing digital ecosystems
Requirements and Eligibility
Eligibility is limited to:
UBC faculty and staff
Sign-up Requirements
A clear understanding of business needs and user requirements
Technical requirements are specific to each project, determined in conjunction with UBC IT
Price
Cost for this service is determined in conjunction with business needs and the cost model associated with the enterprise system
Learn More
Enterprise AI Solutions that have been implemented include:
- Microsoft 365: Microsoft Copilot
- Workday: Workday Agents
- Salesforce: Salesforce Agentforce
- ServiceNow: ServiceNow Assist
- Zoom: Meeting Summarization Tool
Getting Started
To get started with Enterprise AI solutions, contact ai.it@ubc.ca
Get Help
For Enterprise AI Solutions, UBC IT supports:
- Guidance on evaluating and selecting enterprise AI features to implement
- Assistance with configuration and deployment of AI capabilities in supported platforms
- Consultation on security, privacy, compliance, and governance requirements
- Training and adoption support
- Coordination with vendors and other IT service providers as needed
- Guidance on best practices
For assistance, please contact ai.it@ubc.ca