Leverage advanced machine learning tools to develop predictive models, analyze complex data, and drive innovation in campus operations and decision making.
Project: Smart Triage for Call Centre
Smart Triage is a machine learning-powered tool designed to streamline IT service management by intelligently routing service tickets to the appropriate department. This empowers IT teams to focus on resolving issues faster while ensuring a smoother experience for end-users.
Requirements and Eligibility
Eligibility is limited to:
UBC faculty and staff
Learn More
To learn more, visit https://cio.ubc.ca/tech-labs/digital-experience-lab
Get Help
To get started with AI services, contact ai.it@ubc.ca