Robotic Process Automation (RPA)


The Automation Solution Delivery Centre specializes in Robotic Process Automation (RPA), technology designed to streamline and automate repetitive business processes. It is software used to automate routine, rule-based and repetitive tasks in business processes. It involves the use of software robots, or "bots", that can mimic and execute tasks that are typically performed by humans interacting with digital systems.

Features & Benefits

  • Caters to the diverse needs of various units, offering comprehensive automation solutions that range from finance, human resources and administration to academic and research processes.
  • Leverages the power of automation to enhance productivity and reduce manual efforts by building tailored solutions.
  • By harnessing the capabilities of RPA, the centre strives to achieve several key benefits, including:
    • Increased Efficiency: Automating repetitive tasks accelerates workflow, allowing staff to focus on more strategic and value-added activities.
    • Error Reduction: RPA minimizes the likelihood of human errors, ensuring data accuracy and compliance with university standards.
    • Cost Savings: Automation leads to significant cost savings by reducing the need for manual labor and enhancing overall operational efficiency.
    • Collaborative Approach: Work closely with each unit on campus to understand their specific requirements and challenges. Collaborative approach ensures that the automation solutions implemented align seamlessly with the unique workflows of different departments.
    • Continuous Improvement: The Automation Solution Delivery Centre is committed to continuous improvement. We regularly assess and optimize automated processes, adapting to evolving needs and technologies to maintain peak performance.


Pricing Models for Automation Services

We offer flexible and transparent pricing models for our IT services to cater to the diverse needs of our clients. We understand that each project is unique, and our pricing options are designed to accommodate both smaller projects with shorter timelines and larger projects that require extended support and development. Our pricing models include Flat Rate pricing and Quarterly Billing, both of which incorporate resource and software costs to ensure a comprehensive and efficient service delivery. There may be an opportunity to share costs for common processes​. Additionally, one time funding for institutional projects may be available:

Our Flat Rate pricing model is ideal for smaller projects that can be completed within a relatively shorter timeframe, typically taking up to three weeks or less. With this model, we offer a fixed price for the entire project, providing you with cost certainty and peace of mind. The Flat Rate pricing option is suitable for clients seeking immediate solutions or focused deliverables without ongoing maintenance or extensive support requirements.

Benefits of Flat Rate Pricing

  • Clear and predictable costs from the outset
  • Ideal for projects with well-defined scopes and shorter timelines
  • Straightforward budgeting and cost planning
  • No unexpected expenses or surprises

For larger and more complex projects that may extend beyond 3 weeks, our Quarterly Billing model offers a flexible and scalable pricing approach. With this model, we bill on a quarterly basis, allowing for ongoing development, support, and maintenance throughout the project's lifecycle. Quarterly Billing is particularly suitable for projects that require continuous enhancements, regular updates, and comprehensive support services.

Benefits of Quarterly Billing

  • Adaptability to evolving project requirements
  • Suitable for projects with longer timelines or iterative development
  • Access to ongoing support and timely updates
  • Scalable solutions to accommodate changing needs

Inclusions in Both Pricing Models

Regardless of the chosen pricing model, both flat rate pricing and quarterly billing options include the following costs:

  1. Resource Costs: Our pricing covers the remuneration of our highly skilled and experienced IT professionals who work diligently to deliver top-notch solutions tailored to your specific requirements.

  2. Software Costs: We include the licensing fees and software expenses necessary for the successful execution of your project, ensuring that you have access to cutting-edge technologies and industry-leading tools.

Further Information

Interested in learning more about how automation has been applied to existing UBC business processes? Have a look at our RPA success stories and case studies.

Getting Started

Learn how to get started with automation.