Adobe Products

Important: Adobe Infrastructure Update October 15, 00:00-09:30 PT

Adobe will be performing infrastructure update on October 15, from 00:00-09:30 PT. During this time, users may experience intermittent issues accessing Adobe products and services. Any open Adobe applications will be automatically closed during the update, and users will need to sign back in after the update is complete. This update will not affect software licensing or product functionality.

For regular updates on this, please visit the Status Page :

Adobe Products (Adobe Creative Cloud and Adobe Pro DC) are available to UBC staff and faculty at no cost and are to be used to conduct university business.

Note: Contractors are not eligible for this service.

Our current packages include:

Adobe Creative Cloud Acrobat Pro DC
  • Acrobat Pro DC
  • After Effects
  • Adobe Media Encoder
  • Animate
  • Audition
  • Bridge
  • Character Animator
  • Dreamweaver
  • Illustrator
  • InCopy
  • InDesign
  • Lightroom Classic
  • Photoshop
  • Premiere Pro
  • Prelude
  • Acrobat Pro DC

Further Information


Getting Started

As UBC has a limited number of Adobe licenses, please order either Acrobat Professional DC or Adobe Creative Cloud software licenses based on your needs.

License Renewal Policy

To follow license management best practices and to ensures licenses are only issued to active users, UBC has a license renewal policy for Adobe products. Please review the renewal policy for each product:

  • Adobe Acrobat
    License to be renewed once a year
  • Adobe Creative Cloud for Faculty
    License to be renewed once a year (on December 19)
  • Adobe Creative Cloud for Staff
    License to be renewed once every three months.


How to Sign Up for Adobe Subscription

Please refer to the step by step instructions in our Knowledge Base:


For Windows Users

Adobe CC Installation
Adobe Acrobat Installation


For Mac Users

Adobe Acrobat & CC Installation


How to Renew Adobe Subscription

The renewal process is the same as sign-up. Please renew your license at the UBC Software Portal. Refer to the video in "How to Sign Up for Adobe Subscription" or the step by step instructions in our Knowledge Base.



Please contact the IT Service Centre for support.