Adobe will be performing infrastructure update on October 15, from 00:00-09:30 PT. During this time, users may experience intermittent issues accessing Adobe products and services. Any open Adobe applications will be automatically closed during the update, and users will need to sign back in after the update is complete. This update will not affect software licensing or product functionality.
For regular updates on this, please visit the Status Page : https://status.it.ubc.ca.
Adobe Products (Adobe Creative Cloud and Adobe Pro DC) are available to UBC staff and faculty at no cost and are to be used to conduct university business.
Note: Contractors are not eligible for this service.
Our current packages include:
| Adobe Creative Cloud | Acrobat Pro DC |
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Further Information
Getting Started
As UBC has a limited number of Adobe licenses, please order either Acrobat Professional DC or Adobe Creative Cloud software licenses based on your needs.
License Renewal Policy
To follow license management best practices and to ensures licenses are only issued to active users, UBC has a license renewal policy for Adobe products. Please review the renewal policy for each product:
- Adobe Acrobat
License to be renewed once a year - Adobe Creative Cloud for Faculty
License to be renewed once a year (on December 19) - Adobe Creative Cloud for Staff
License to be renewed once every three months.
How to Sign Up for Adobe Subscription
Please refer to the step by step instructions in our Knowledge Base:
For Windows Users
For Mac Users
How to Renew Adobe Subscription
The renewal process is the same as sign-up. Please renew your license at the UBC Software Portal. Refer to the video in "How to Sign Up for Adobe Subscription" or the step by step instructions in our Knowledge Base.
Support
Please contact the IT Service Centre for support.
