Software Downloads Privacy Policy

The Software Downloads site (Kivuto) is an online service subscribed to by many Faculties and Departments at UBC to assist students to access and install software for the purposes of their academic studies and work.

Before accessing the Kivuto system for the first time, it is important you review the following information and also the Kivuto Terms of Use and Privacy Policy information:

Using Personally Identifiable Information

As part of using the service, Kivuto will collect personally identifiable information for registration, ordering and billing, customer service interactions. Kivuto will only use and disclose your information for these purposes.

Kivuto Solutions does employ other trusted companies to perform certain functions on their behalf including order fulfillment and delivery as well as credit card processing. These business affiliates have access to personal information needed to perform their functions, but are not permitted to use your personal information for other purposes.

Additionally, information related to the order of a product may be shared with a supplier of that particular product, for warranty and support purposes. This may include your name, date of your order and product purchase.

Disclosure of Information Outside Canada

Kivuto is based in Ottawa, Ontario, and personal information gathered by Kivuto is normally stored on servers located in Canada.  However, the information collected may be transferred to or shared with entities outside of Canada should this be required as part of the fulfillment of a service.  For example, Kivuto may need to share information about you with a software vendor outside Canada for warranty and support purposes. By accessing Kivuto, you are consenting to such disclosure.

Email Usage

Kivuto Solutions Inc. complies fully with Canada’s Anti-Spam Legislation (CASL).  Kivuto will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your permission.

As a user of this service, you may receive one or more of the following emails from Kivuto Solutions: account and service related email, newsletter email, promotional email, and survey email.

Security of Information

UBC uses the Campus Wide Login (CWL) to allow appropriate authentication of UBC students within their associated Faculty and Department to access the Kivuto system.  This service is administered on campus by UBC IT.

Your account and profile information are password protected so that you and only you have access to this personal information. Information you input is transmitted with encryption.

Kivuto Terms of Use and Privacy Policy

Terms of service and details about Kivuto’s treatment of personal information can be found on their Privacy Policy site.

If you have any questions about the privacy or security of the Kivuto system, please contact your local IT contacts or the UBC IT Helpdesk for assistance.

If you have a CWL account on Kivuto and wish to remove it, please contact your local IT contacts or UBC IT Helpdesk for assistance.