Features | Eligibility | Pricing | Ordering | Naming Conventions | Support | Roles and Responsibilities
Features #
FASmail (Faculty & Staff Email) is an enterprise email service for faculty, staff and student employees of the University of British Columbia.
Features of the service include:
- 8GB mailbox and calendar.
- Safe and secure mail storage using the UBC Storage Grid.
- A comprehensive list of UBC faculty and staff using FASmail in one address book.
- The ability to look up availability of meeting rooms, equipment and others using FASmail.
- The ability to schedule meetings based on availability and accept or decline meeting requests.
- The option to delegate mailbox and/or calendar access to other FASmail users.
- Virus protection and spam prevention.
- A webmail interface (Outlook Web App) that provides an Outlook-like experience using a wide variety of web browsers.
- Support for hosted departmental email domains.
FASmail is accessible via a webmail client (Outlook Web App) or through any standards-based desktop email application that supports the following protocols: Outlook Anywhere, Exchange Web Services, Secure IMAP, Secure SMTP, MAPI and ActiveSync. However, some functionality may be lost if not supported by that email client and protocol (e.g. Calendaring.) Note that Secure IMAP is disabled by default, but can be enabled by request to the UBC IT Service Centre.
FASmail can host email addresses in the @ubc.ca domain (that meet the naming restrictions established for that domain – e.g. firstname.lastname@ubc.ca) or any email address in a subdomain of ubc.ca (e.g. user@department.ubc.ca) provided that the domain is hosted by the FASmail service and all users of the domain have mailboxes on FASmail.
Additional features are available, for a fee:
- Additional mailbox space, beyond the allocation of 8GB.
- Mailboxes for individuals who are not eligible for a FASmail mailbox.
FASmail is funded by the University of British Columbia. Most UBC Faculty, Staff and Student employees are eligible for a funded mailbox. Further details on eligibility are included below.
Eligibility #
With UBC's move to Microsoft 365, to check your license and service eligibility, please visit the M365 Licensing page.
Pricing #
A departmental contact is required for billing purposes. All purchases will require a UBC Journal Voucher/Speedchart.
**Please Note: Annual billing is currently not in effect. Departments will be notified ahead of time when recurring billing is expected to be rolled out. Pricing is still under review and is subject to change.
Ordering #
Departments are currently being migrated on a department-by-department basis. Please see the Migration pages on this site for more information. If your department has already been on-boarded, please contact your departmental IT representative.
Naming Conventions #
Standards are required to ensure that everyone is using the FASmail system is using a common convention. It makes searching the Global Address List more straight-forward and intuitive. Click on the link below to review the FASmail Naming Conventions:
Support #
For full email and calendaring functionality, Exchange requires Outlook (PC/Mac) or the Outlook Web App. Other email applications can be used but will not offer a full set of services designed to take full advantage of the service.
UBC IT will provide access to the following email protocols:
- Autodiscovery
- Outlook Anywhere (a.k.a. RPC over https)
- MAPI
- Secure IMAP (disabled by default, but can be enabled by request to the UBC IT Service Centre)
- Secure SMTP
- Exchange Web Services
- ActiveSync
Although the above protocols are available and can be used, UBC Information Technology can only provide support for the Outlook client and the Outlook Web App. Email Client support for applications are handled by departmental desktop support personnel.
The following table includes a list of email clients and the service that you can expect from each.
E-mail Client Limited Service (Email only) Full Service (Email, Calendar & Contacts)
| Outlook 2021 and above | X | |
| Outlook (Mac) | X | |
| Mac Mail | X | |
| Outlook Web App | X | |
| Mozilla Thunderbird | X | |
| Apple iPhone/iPad | X (Notes and Availability Lookups are not available) |
Roles and Responsibilities #
Here are the roles and responsibilities of FASmail related contacts for each department.
Role Responsibilities
| Business Contact(s) | Administrative person(s) within a department that have the authority to make business decisions that affect the entire department. |
| Authorized Departmental FASmail Contact(s) | Administrative person(s) within a department that can approve FASmail activities that involve financial, access, and account change implications. |
| FASmail EDGE Administrator Contact(s) | Technical person(s) within a department that have access and are trained to use the FASmail EDGE Administrator Tool. |
| Tech Contact(s) | Technical person(s) within a department that provide support to end-users within the department. |
| Billing Contact(s) | Administrative person(s) within a department that handle the financial matters of the department. |