Update Required for FASmail Users on Microsoft Outlook for Mac by May 29, 2023
Effective May 29, 2023 users who access their FASmail accounts using Microsoft Outlook for Mac must make a simple account settings update to ensure continued secure usage of our directory service. Without this change, you may encounter difficulties searching for recipient names or accessing the Global Address List (GAL). Please refer to the instructions provided for more details:
The setup documents listed below are step-by-step instructions for configuring your email client to use the UBC Faculty and Staff email (FASmail) service. While setup documentation for various Email applications are provided below, we recommend using the Outlook Web App to access your mailbox.
- Creating a FASmail mailbox
- Webmail (Outlook Web App)
- Email Setup Documents
- Mail Server Settings
- Additional Email Protocol Information
Creating a FASmail mailbox
Please note that this option is available only to eligible Staff and Faculty members who have been approved by an Authorized Departmental FASmail Contact/Administrator. For eligibility requirements, please refer to the following link:
Webmail (Outlook Web App)
You can access your FASmail Email and Calendar using any popular web browser. To log into the Outlook Web App, follow the link below:
Email Setup Documents
|Supported Programs and Clients - FASmail customers only|
|Outlook||Windows||Autodiscover | How to Open Additional Mailboxes|
|Outlook||Mac||Autodiscover | How to Open Additional Mailboxes|
|Mac Mail 16.x||Mac||Autodiscover|
|Mac Mail 13.x||Mac||Autodiscover|
|Unsupported Programs and Clients|
|Apple iPhone/iPod Touch/iPad||iOS||ActiveSync|
|Android Devices||Android OS 10+
| Please note: The Microsoft Outlook App for iOS and Android is not permitted for use with FASmail due to privacy concerns. For more information, please click here.
||PC/Mac||IMAPS | POPS|
|Mail (Windows 10)||PC||IMAPS | POPS|
For information on how to access a Generic Mailbox, please refer to the FASmail Usage Guides section.
Mail Server Settings
If your email application is not supported or documented, please use this table of server settings to find the appropriate settings:
|Email Protocol||Server Info||Other Info|
|Secure POP (see Important Note below)||pop.mail.ubc.ca||SSL required, port 995|
|Secure IMAP (see Important Note below)
||imap.mail.ubc.ca||SSL required, port 993|
|Secure SMTP||smtp.mail.ubc.ca||TLS and authentication required, port 587|
|MAPI||mail.ubc.ca||Must be connected to VPN to set up|
|Outlook Anywhere (RPC)||rpc.mail.ubc.ca||See Setup Docs|
|Outlook Web App||www.mail.ubc.ca|
Additional Email Protocol Information
The following table outlines the protocols that are supported by the FASmail service.
|Autodiscover||The Autodiscover service uses the email address and associated domain to automatically find settings and configure the user's email application using Outlook Anywhere (RPC), Exchange Web Services or ActiveSync.
|Outlook Anywhere (RPC over SSL)||Outlook Anywhere (RPC) allows full access to all Exchange features including accessing email, calendars (shared and personal), contacts, task lists and notes directly from the Exchange server. When setting up Outlook on a PC, RPC is preferred over all methods because you don't need to connect to the UBC VPN service every time you want to access your email from off-campus or through the UBC wireless network.
|MAPI is Microsoft's proprietary email protocol designed to take full advantage of the Exchange service features while using Outlook on a PC. Usage of MAPI requires a connection to the UBC VPN service every time email is accessed from off-campus or through the UBC wireless network.|
|Exchange Web Services||Exchange Web Services is an Email protocol that is used to communicate with the Exchange service. This protocol is typically used by Email applications on the Mac. Outlook 2011, Mac Mail and Entourage use this protocol.|
|ActiveSync||The ActiveSync protocol is able to connect to Exchange and synchronize email, calendars, contacts and tasks. It is used by most common mobile devices including iPhones, Androids, Windows Phones and the new Blackberry devices.
(see Important Note below)
|Secure IMAP (IMAP4) is an email protocol that allow your email application (such as Thunderbird, Eudora, Mac OS X Mail, etc.) to access email directly on the server. The drawback of using IMAP is that you cannot use all the FASmail features such as calendaring, contacts, tasks and etc. It can only be used for email communication. IMAP is recommended over POP because IMAP provides backup security by storing messages on the server.|
(see Important Note below)
|Secure POP (POP3) is an email protocol that allows your email application (such as Thunderbird, Eudora, Mac OS X Mail and etc.) to connect to your mailbox and download a copy to your computer.|
Important Notes regarding IMAPS and POPS protocols:
- For the security of UBC's FASmail service, the legacy Secure IMAP (IMAPS) and Secure POP (POPS) protocols are no longer enabled by default
- Users who require access to FASmail over IMAPS or POPS may submit a request to the UBC IT Service Centre (identity verification will be required)