Cable TV FAQs

Cable TV

High-Definition TV

 

Cable TV

What kind of Cable TV services can I get at UBC?
UBC in partnership with Rogers cable systems offers a full range of cable services including Standard definition channels, High definition channels, Pay per View, Movie and Premium Cable channels.

A compliment of approximately 80+ high definition channels make up the basic cable service offered by UBC.

How do I get more channels for Cable TV?
Contact Rogers Cable for enhanced services beyond basic standard definition service. A High Definition Set Top box will be required.

Is there a setup fee for Cable TV?
There is no setup fee for Cable TV as the outlets are typically always live – simply connect your Digital Set Top Box (obtainable from Rogers Cable if not already in your room) and your TV, then contact Rogers Cable to activate the Set Top Box.

If you want new cables installed, there is an installation fee.

For more information on cable installation fees:

  • Students: Contact the front desk of your residence building
  • Staff or faculty members: Contact the UBC Information Technology Service Centre at http://web.it.ubc.ca/forms/network/

Where is UBC Cable TV available?
UBC Cable TV is available throughout the Point Grey campus in some UBC residences, and in many academic / administrative buildings at UBC.

High-Definition TV

How do I order Video on Demand?
To order Pay Per View, or Video on Demand, contact Rogers directly at 1-844-235-7429. (Please note that you must quote your building's actual address, and not UBC building name, in order to be recognized as one of Rogers' serviceable areas). You might also require the appropriate HD Set Top Box. Student in UBC residences should contact your front desk.

Rogers says my building is not within their area of service. What do I do?
In order to be recognized as one of Rogers' serviceable area, you will need to quote your building's actual address (not UBC building name).

If this still does not work then please submit a request here: http://web.it.ubc.ca/forms/network/

Who do I pay for Rogers additional services?
All additional cable services over and above basic cable TV must be purchased directly from Rogers which will require a personal / departmental account to be established with Rogers.

Basic Standard definition TV service might require a monthly fee payable to UBC IT depending on the Department and /or Building requesting the service. Please contact UBC IT with your enquiry - http://web.it.ubc.ca/forms/network/

Who do I contact if I am having problems with my TV reception?
The first point of contact should be Rogers cable at: 1-844-235-7429

If Rogers was not able to help or if they have indicated it is a UBC problem then please contact:

  • Students: Contact the front desk of your residence building
  • Staff or faculty members: Contact the UBC Information Technology Service Centre at http://web.it.ubc.ca/forms/network/
This page was last updated on Mon, 02/10/2025 - 10:53