Task Plan May 21, 2016
UBC IT will be performing quarterly system maintenance on May 21, 2016 between 8:00 a.m and 2:00 p.m. Network maintenance will be performed on core routers at UBC Vancouver campus. Firewall maintenance will also be performed on the MedIT network.
Updates on our progress during System Maintenance will be available here on our Status Page site at https://status.it.ubc.ca/, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
| Library Online Course Reserves Upgrade UBC Vancouver campus |
Service will be intermittent during the transition. | 8:00 a.m. – 11:00 a.m. |
| UBC Core Router Network Maintenance UBC Vancouver campus |
Multiple buildings across UBCV campus will experience loss of network connectivity for up to 15 minutes. | 9:00 a.m. – 11:00 a.m. |
| UBC IT Firewall Maintenance | Departments being transitioned will experience a brief outage of less than 10 minutes during the transition. | 9:00 a.m. – 11:00 a.m. |
| MedIT Firewall Maintenance | Users of this firewall will experience an intermittent outage during this time. | 10:00 a.m. – 2:00 p.m. |
| UBC Load Balancer Maintenance UBC Vancouver campus |
No service disruptions are anticipated as an active unit will continue running. | 11:00 a.m. – 12:00 p.m. |
Task Plan August 6, 2016
UBC IT will be performing quarterly system maintenance on August 6, 2016 between 9:00 a.m and 17:00 p.m. Network upgrades will be performed on multiple building networks at UBC Vancouver campus.
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
| UBC Building Network Maintenance UBC Vancouver campus | The following buildings on UBCV campus will experience loss of network connectivity for up to 15 minutes. DENT01 David Strangway (new Dentistry) Building The migration process for each building will last approximately 1 hour during which there will be a 15-minute outage to the building being worked on. All services relying on network connectivity in the building will be unavailable including VOIP phones, wireless, Internet, classroom, credit card payment, etc. |
9:00 a.m. – 17: |
Task Plan November 12, 2016
UBC IT will be performing quarterly system maintenance on November 12, 2016 between 6:00 am and 12:00 pm Database and Application maintenance will be performed on core systems at UBC Vancouver campus.
Updates on our progress during System Maintenance will be available here on our Service Bulletins site at https://bulletins.it.ubc.ca/, or by contacting the IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
| Multiple services across UBCV and UBCO campus will not be available. | The following Services will be unavailable:
|
6:00 am – 12:00 pm
November 12 |
Task Plan Feb 14, 2015
UBC IT will be performing quarterly system maintenance on February 14, 2014 between 7:00 a.m and 21:30 p.m. Network maintenance will be performed on core routers at UBC Vancouver campus.
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
| VLAN maintenance UBC Vancouver campus. | No outage expected. | 7:00 a.m. – 9:00 a.m. February 14 |
| UBC Core Router Network Maintenance UBC Vancouver campus. | No outage on the campus internet access is expected, however MedIT DMPAV network will not be available during this time. | 9:00 a.m. – 11:00 a.m. February 14 |
| UBC Internet border network maintenance UBC Vancouver campus. | There will be brief intermittent disruptions to Internet connectivity during this time. | 19:30 p.m. – 21:30 p.m. February 14 |
Task Plan Aug 9-10, 2014
UBC IT will be performing quarterly system maintenance on August 9 from 8:00 a.m. – 12:00 p.m. During this time CWL UI, Account Management, Grouper will be offline. AccessUBC will not provision accounts or entitilements from HR or Visitor repositories. Account creation, managements, password updates will not be available.
Quarterly system maintenance on August 10 will be from 7:00 a.m. – 4:00 pm. During this time All (building) networks hosted on A1/L1 (see below). Networks that are dual-homed (indicated by HSRP-A1-L1) should experience continuous service. Single-homed networks will have no network connectivity for up to 2 hours while software is being upgraded.
VPN and call centres are also hosted on A1/L1. While VPN services are dual-homed and expected to continue uninterrupted, there is always a remote possibility of service disruption.
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
| IAM database server's memory and swap space will be increased. | CWL Account Updates: Creation, Password Changes, Student/Alumni Email Alias, Grouper, MyAccount (for services provisioning), CWL Administrator UIs will be unavailable during maintenance window. | 8:00 a.m. – 12:00 p.m. August 9 |
| Upgrade software on network core devices to address security vulnerabilities. | No outages are anticipated | 7:00 a.m.-12:30 p.m. August 10 |
| Upgrade A1/L1 to code 15.1.2-sy3 | The following networks are dual-homed: (No outage anticipated)
The following networks are single-homed on A1: (no network connectivity for up to 2 hours)
The following networks are single-homed on L1: (no network connectivity for up to 2 hours)
|
Task Plan Nov 8, 2014
UBC IT will be performing quarterly system maintenance on November 8, 2014. The UBC Mailing Lists server (lists.ubc.ca) will be undergoing maintenance from 7:00 a.m. – 10:00 a.m. During this time, the website will be inaccessible. E-mails sent to mailing lists during this time may not be immediately delivered; they will be queued until the maintenance is completed. AccessUBC will undergoing maintenance from 7:00 a.m. – 12:00 p.m. and during this time period will not be available to end users.
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
| AccessUBC Production Database upgrade. | AccessUBC will not be available. | 7:00 a.m. – 12:00 p.m. November 8 |
| IAM STG Database upgrade. | All CWL, Shib, CAS, IAM webservice applications will not be available in STG environment. No production impact. | 7:00 a.m. – 12:00 p.m. November 8 |
| Install Windows updates on UBC Mailing Lists Servers | E-mails sent to mailing lists during this time may not be immediately delivered; they will be queued until the maintenance is completed. | 7:00 a.m. – 10:00 a.m. November 8 |
Task Plan Dec 29, 2014
UBC IT will be performing quarterly system maintenance on December 29, 2014 between 9:00 am and 16:00 pm. Network maintenance will be performed on core routers at UBC Vancouver campus and the UBC wireless network.
No maintenance will be performed on December 30 and 31.
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
| Core router maintenance, UBC Vancouver campus | No outage expected | 9:00 a.m. – 11:00 a.m. December 29 |
| UBC Wireless Network Maintenance, UBC Vancouver campus | Wireless network coverage will be affected from time to time and services may be unavailable during the maintenance window | 11:00 a.m. – 16:00 p.m. December 29 |
Task Plan Feb 18, 2013
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
Outage Hours: 7:00 a.m. – 5:00 pm
| Outage Plan | Task Description | Services Impacted | Outage Duration/Reason |
|---|---|---|---|
| CWL Database Virtualization
8:30 a.m. – 4:00 p.m. |
|
|
Short term impact to redirect new CWL/IAM Database to the new Virtualized CWL/IAM environment |
| CISCO Call Manager version 8.5 to 8.6 upgrade
7:00 a.m. – 12:00 p.m. |
Minor release update |
|
No impact |
| WebCT and Blackboard
7:00 a.m. – 12:00 p.m. |
Applying updates on WebCT Vista and Blackboard Learning VMs |
|
WebCT, Blackboard and CTConnect2 will not be available during thie upgrade process |
| Assign VLANs 2603 and 2604 to VRF ITSV-SYSUSG of virtual network ITSV05 | Reconfiguration and re direction to assign VLAN 2603 to VRF ITSV-SYSUSG to virtual network ITSV05 |
|
No impact |
Task Plan May 18, 2013
| Activity Description | Systems/Services Affected | Activity Work Time |
|---|---|---|
| 1. Upgrade code on core A0/L0 to address SNMP process issue. | ANGUHUB0, LFSCHUB0 | 6:00 a.m. to 7:00 a.m. |
| 2. Configuration changes to the A1 L1 router pair | All (building) networks hosted on A1/L1 (See Appendix 1 below) | 7:00 a.m. to 9:00 a.m. |
| 3. Upgrade code on wireless firewalls to address security vulnerabilities | A23-ASA5585, L23-ASA5585 wireless services at UBCV | 9:00 a.m. to 10:00 a.m. |
| 4. Upgrading inner core firewall services modules from 3.1(16) to 4.1 and the ASDM management software from 5.2(4) to 6.2(3)F in order to update ASDM java support and increase ACE entries supported. | All Fire Wall Services : A1, A18, A20, A21, A22 L1, L18, L20, L21, L22 |
9:00 a.m. to 2:00 p.m. |
Appendix 1: All (Building) Networks Hosted On A1/L1
| Building Code | Buildng Name |
|---|---|
| AQUA01 | Aquatic Centre |
| BCCR01 | B.C. Cancer Research Centre |
| BCWN01 | BCWARN – BC Wireless Amateur Radio Network |
| BMEM01 | Berwick Memorial Network |
| BORE01 | Boreal Genomics commercial network |
| BOTG01 | Botanical Gardens |
| CNVG01 | Convergent Manufacturing |
| GENO01 | Genome Sequence Centre |
| HOUS06 | Housing – Child Care |
| HOUS07 | Housing – Acadia/Fairview Common block |
| IVCF01 | In-Vessel Composting Facility |
| MCGV01 | McGavin Building Network |
| MCGV03 | University Research Enterprises |
| MGYM01 | War Memorial Gym Network |
| MHUB01 | MacLeod Hub Core Network |
| MRIS01 | MS/MRI Research in McGavin Building |
| MTRF01 | Materials Recovery Facility |
| NRCC01 | NRC Centre for Fuel Cell Innovation |
| PAPR01 | PAPRICAN |
| PPWH01 | South Campus Warehouse |
| PRIO01 | Prionet Canada |
| PROP01 | UBC Properties Trust |
| RDRV01 | Rederivation Facility |
| RHIN01 | Rhinopharma Ltd. |
| RITS01 | Ritsumeikan House Network |
| ROCKY2 | Virtual Network testing |
| SCFH01 | South Campus Field House |
| SCHB01 | South Campus Hub Site |
| SKYR01 | Sky Research Inc. |
| SUBN01 | Student Union Building Network |
| TPSY01 | Tapestry Building Network |
| UBCH01 | UBC Hospital Network |
| ACRS04 | Agriculture Canada – Chemical Engineering |
| AIDP01 | Angus Hub IAP Distribution Point |
| ARCP01 | ARC Pharmaceuticals |
| BHUB01 | Buchanan Hub Core Network |
| BIOL01 | Biodiversity/Biological Sciences Building VOIP Network |
| BUCH01 | Buchanan Complex VoIP Network |
| CHAN01 | Chan Centre Network |
| COLO01 | ITservices CoLo – EOS Cluster |
| COMM01 | Angus / Lam Building Network |
| CUNN01 | Pharmaceutical Sciences |
| DERC01 | Dairy Education and Research Centre – Agassiz BC |
| DIAL01 | ITservices On-Campus Dial-In |
| DOGNET | This network is for the dogs |
| ENGE01 | Engene Inc. |
| FASS01 | Faculty Association |
| FDSR01 | Food Services |
| FIRE01 | Old Fire Hall |
| GEOG01 | Geography Network |
| HUTM18 | Huts M-17 & M-18 Network |
| KLNK01 | Klinck Building Network |
| LCIH01 | Liu Centre / International House Network |
| LING01 | Linguistics & Horticulture Network |
| MEDC01 | Medical Sciences Block C |
| MKRF01 | Malcom Knapp Research Forest |
| MRTL01 | MRT – MembraneReactor |
| MSUB01 | Main 12KVA Electrical Substation |
| NRMD01 | NeuroMed Technologies Inc. |
| OBCC01 | Old Barn Community Centre |
| PONC01 | Continuing Education – Ponderosa C |
| PTOP02 | Plant Operations |
| ROCKY1 | Virtual Network testing |
| ROCKY3 | Virtual Network testing |
| RSNT01 | Vanier Residence RESNET Core Network |
| RSNT03 | Totem Residence RESNET Core Network |
| RSNT05 | UBC RESNET Core Network |
| SRCC01 | Carey Theological College Resnet |
| SRMD01 | Marine Drive Residence |
| SRSJ01 | St. Johns College Resnet |
| STMC01 | St. Mark's College |
| TEF101 | TEF I – McGavin Building Network |
| TEF201 | TEF II – Rix Building Network |
| TEST02 | IPSec Tunnel Testing |
| TLAB01 | NE Test Lab – Switch Testing Network |
| TLAB02 | NMC Test Lab – Routed test lab |
| UBCH02 | Level 3 at Koerner Pavilion |
| UCTR01 | University Centre Network (old Faculty Club) |
| ULEX01 | UBC Learning Exchange |
| USRV01 | University Services Building (USB) |
| VOIC01 | Voice Services Network |
| VOIC03 | Buch IP PBX & SYMP |
| VPNX01 | UBC VPN Services |
| WBCT01 | WebCT Educational Technologies Inc. |
The following networks are dual-homed:
| Building Code | Buildng Name |
|---|---|
| ACRS01 | Agriculture Canada Research Station Network |
| AHUB01 | Angus Hub Core Network |
| ANSO01 | Anthropology and Sociology |
| ARTO01 | Arts One Network |
| ASIA01 | Asian Center |
| ATHL01 | UBC Athletics and Recreation Virtual Network |
| AUDB01 | Auditorium Annex Offices Network |
| BERT01 | Commercial space in South Campus on Berton Ave |
| BIOL01 | Biodiversity/Biological Sciences Building VOIP Network |
| BMRC01 | Biomedical Research Centre Network |
| BOTA03 | Department of Botany Virtual Network |
| CGMB01 | Cecil Green, Green College,Mary Bollert Network |
| CHOI01 | Choi Building – Institute of Asian Research |
| CHPH01 | Chemistry Physics Building Network |
| COHD01 | College of Health Disciplines Virtual Network |
| COMM01 | Angus / Lam Building Network |
| COPP01 | Copp Building (Biochemistry / Physiology) |
| CPSC01 | Department of Computer Science Network |
| CPSC02 | Department of Computer Science Virtual Network |
| CUNN01 | Pharmaceutical Sciences |
| EAGLE1 | EAGLE – Test Virtual Network |
| EDUF01 | Faculty of Education Virtual Network |
| EECE01 | Electrical and Computer Engineering network |
| ELEC01 | UBC ELEC01 Virtual Network |
| FNHL01 | First Nations House of Learning Network |
| FRSC01 | Forest Sciences Centre Network |
| FRSC02 | Forest Sciences Faculty Virtual Network |
| FRTK01 | FPinnovations – Forintek Vancouver |
| FRWO01 | Fredric k Wood Theatre Network |
| GEOG01 | Geography Network |
| GEOG03 | Geography Department Virtual Network |
| HEDD01 | Header House – Treasury |
| HELP01 | UBC Human Early Learning Partnership Virtual Network |
| HOUS01 | Housing – Thunderbird |
| HOUS03 | Housing – Gage |
| ICCS01 | Institute for Computing, Information and Cognitive Systems |
| ICCS04 | The ICICS Virtual Network |
| INSP01 | Intramurals Sports |
| IRCB01 | IRC Building Network |
| JRNL01 | School of Journalism |
| LBPC01 | LPC General Network |
| LCIH01 | Liu Centre / International House Network |
| MATH01 | Mathematics |
| MATH03 | Mathematics Virtual Network |
| MCDN01 | MacDonald Building Network (Dentistry) |
| MEDC01 | Medical Sciences Block C |
| MGRP01 | UBC Media Group Virtual Network |
| OSBO01 | Osborne Centre Network |
| PHAR01 | Pharamaceutical Sciences Virtual Network |
| PRES01 | Mackenzie House – President's Residence |
| PWAL01 | Peter Wall Institute Virtual Network |
| RGNT01 | Regent College |
| RGNT02 | Regent College Virtual Network |
| RSNT04 | Tbird Residence RESNET Core Network |
| RSNT05 | UBC RESNET Core Network |
| SAUD01 | Sauder School of Business Virtual Network |
| SCID02 | Dean of Science Virtual Network |
| SCLS01 | Classroom Services Virtual Network |
| SCRF01 | Faculty Of Education Network |
| SHHS01 | Student Housing and Hospitality Services |
| SOWK01 | School of Social Work |
| SRCC01 | Carey Theological College Resnet |
| SRMB01 | Sauder MBA House Residence |
| SRMD01 | Marine Drive Residence |
| SRSA01 | St. Andrews Hall Resnet |
| SRTB01 | TBird-1000 Block Cassiar |
| SRTB02 | T-Bird-2000 Block-Monashee |
| SRTB03 | T-Bird 3000 Block-Selkirk |
| SRTB04 | T-Bird 4000 Block-Coast |
| SRTB05 | T-Bird 5000 Block-Hazelton |
| SRTP01 | Totem Park-Haida |
| SRTP02 | Totem Park-Salish |
| SRTP03 | Totem Park-Nootka |
| SRTP04 | Totem Park-Dene |
| SRTP05 | Totem Park-Shuswap |
| SRTP06 | Totem Park-Kwakiutl |
| SRTP07 | Totem Park Q'eleXen |
| SRTP08 | Totem Park Hem'lesem |
| TEF301 | TEF III Building UBC Network |
| TPCB01 | Totem Park Common Block Network |
| UBCH02 | Level 3 at Koerner Pavilion |
| UCTR01 | University Centre Network (old Faculty Club) |
| UILO01 | ORS and UILO Virtual Network |
| ULEX02 | University Learning Exchange Virtual Network |
| USRV01 | University Services Building (USB) |
| VPNX01 | UBC VPN Services |
| WESB01 | Wesbrook Building Network |
Task Plan Aug 10, 2013
UBC IT we will be performing quarterly system maintenance on August 10 from 7:00 a.m. – 4:00 p.m. and August 11 from 7:00 a.m. – 2:00- p.m.. During this time, there may be intermittent connectivity issues to both the wired and wireless networks services as well as restricted access to the Learning Management System.
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
| Outage Plan | Impact Status | Activity Time |
|---|---|---|
Procera (Packet Shaper) Firmware Upgrade |
This is periodic maintenance for the Packet Shaper. There will be a brief network outage for approximately 1-5 minutes during the maintenance window. | 7:00 a.m.-8:00 a.m. August 10 |
Firewall Services module code upgrades |
VPN and Building networks will experience a brief 1-3 minute outage when a Firewall Service Module is taken offline and failed over. Networks that will be affected include:
|
8:00 a.m. – 4:00 p.m. August 10 |
myDNS consolidation and refresh |
myDNS service will still be accessible through remaining servers | 10:00 a.m. – 12:00 p.m. August 10 |
Task Plan Feb 23, 2012
| Maintenance Activities | Impact Status | Activity Time |
|---|---|---|
| A1 / L1 Diagnostics | All Department Services may experience intermittent connectivity or complete outage as the software issue is replicated in order for the vendor to conduct their investigation. | 7:00 to 10:00 |
| myVPN Client Upgrade | All clients will automatically download and install the new software client the next time they connect on VPN. The upgrade process takes a few minutes to complete. | 10:00 to 12:00 |
| AI20 Firewall Software Upgrade | Although no impact is expected, service disruptions may occur. The following virtual firewalls will be upgraded: LAWF01 – Faculty of Law Virtual Network SOEH01 – School of Environmental Health Virtual Network PHAS01 – Physics and Astronomy Virtual Network ITSV17 – NMC Scanner Virtual Network RBSQ02 – Robson Square Virtual Network ITSV15 – ISPT Verification Network SALA01 – School of Architecture and Landscape Virtual Network LAND02 – Land and Building Services Virtual Network CIRS01 – CIRS Building Network SECU01 – Campus wide Securenet Virtual Network VOIC04 – Voice Services Virtual Network PHTH01 – Physical Therapy Virtual Network CDRD01 – Centre for Drug Research and Development CMPS01 – UBC Composites Group IAPV03 – Internet Access Port Virtual Network |
12:00 to 14:00 |
Task Plan May 19, 2012
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
Maintenance Time: 7 a.m. to 5 p.m.
| Outage Plan | Task Description | Services Impacted | Outage Duration/Reason |
|---|---|---|---|
Inner Core Refresh Maintenance time: |
Inner Core Refresh: Upgrade the inner core switches from 1 Gbps to 10 Gbps capable in anticipation of future growth. This requires a platform change from Catalyst 6509s to Nexus 7000s. |
Core network services and anguhub0 |
Failover redundancy in place. Intermittent to no impact anticipated. Validation and testing |
Task Plan Aug 11/12, 2012
Updates on our progress during System Maintenance will be available on our Service Bulletins site at www.it.ubc.ca/bulletins, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca.
Maintenance Time: 7 a.m. to 5 p.m.
| Outage Plan | Task Description | Services Impacted | Outage Duration/Reason |
|---|---|---|---|
A1/L1 Catalyst 6509 Upgrade Maintenance time: |
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Student Information Services Maintenance time: |
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