CWL Password Update Support

Prior to Updating Your Password

Please disconnect from the following services before you reset your password to ensure you are not locked out from your account. The following services use EAD to login and changing your CWL password may result in you being locked out of these services.

Faculty and Staff Mail (FASmail)

Visit the FASMail service page

Microsoft Windows

• Close all email client windows

Mac OSX

• "Mail Client"
• Select Mailbox in the top row
• Select "Take All Accounts offline"

Outlook 2011

• Select "Outlook"
• Select "Work Offline"

Android Phones

• Go the the "Mail" Application
• Select the 3 dots on the bottom right hand corner of the screen
• Select "Settings"
• Select your UBC FASmail email account
• Scroll to "Data Usage"
• Select "Inbox Check Frequency"
• Change frequency to "Never"

Apple iOS

• Select "Settings"
• Select "Mail, Contacts and Calendars"
• Select your UBC FASmail Email Account
• Select "Mail" and "Calendar" to "Off"

Home Drive

Visit the Homedrive service page

Windows XP/Vista/7

• Disconnect from your Home Drive
• Select the Start /Windows Button in the Bottom Left Hand Corner
• Computer/My Computer
• There will be a drive called "username" \\home.ead.ubc.ca )(H:)
• It may be under a different drive letter but most drives are the H:\ Drive
• Right-Click H:\
• Select "Disconnect"

MAC OSX

• Drag your "Home Drive" to the "Trash" to disconnect the network drive

Student and Alumni Email Service

Visit the SAMail service page

Android

• Go the the "Mail" Application
• Select the 3 dots on the bottom right hand corner of the screen
• Select "Settings"
• Select your Student and Alumni Mail Account
• Scroll to "Data Usage"
• Select "Inbox Check Frequency"
• Change frequency to "Never"

Apple iOS

• Select "Settings"
• Select "Mail, Contacts and Calendars"
• Select your UBC Student and Alumni Mail Account
• Select "Mail" and "Calendar" to "Off"

 

After Updating Your Password

If you find yourself unable to login to any services, but you can login to www.cwl.ubc.ca/myAccount please wait 30 minutes for your account to be unlocked or contact the UBC IT Service Centre at 604.822.2008.

Virtual Desktop Initiative (VDI)

• Use your new CWL/EAD password to login to VDI

EAD Enabled Computer

• Use your new CWL/EAD password to login to your EAD enabled computer

Cisco AnyConnect myVPN

• MacOSX and Microsoft Windows
  • Use your new CWL/EAD password to login to login to VPN
• Android
• Apple

Re-Connect to H:\

• Setup Documents for H:\

FASmail

Android

• Go the the "Mail" Application
• Select the 3 dots on the bottom right hand corner of the screen
• Select "Settings"
• Select your UBC email account
• Scroll- down to "Server Settings"
• Select "Incoming Settings"
• Update your password to your new password
• Select "Done"
• Select "Outgoing Settings"
• Update your password to your new password
• Select "Done"
• Scroll to "Data Usage"
• Select "Inbox Check Frequency"
• Change frequency to any option other than "Never"

Apple iOS

• Select "Settings"
• Select "Mail, Contacts and Calendars"
• Select your UBC FASmail Email Account
• Select your account
• Update your CWL/EAD password
• Select "Done"
• Turn on your "Mail" and "Calendar"

Windows XP/Vista/7

• Select the Windows/Start button in the bottom left hand corner
• Select "Control Panel"
• Windows 7: Select "User Accounts and Family Safety"
• Select "Mail"
• Enter your new CWL password when prompted

MacOSX Outlook 2011

• Select "Outlook" in the top row
• Select "Preferences"
• Select your UBC FASmail Account
• Enter New password in the "Password Field"
• Open your Mail
• Select "Mail"
• Select "Preferences"
• Select your FASmail Account
• Select the "Account Information" tab
• Enter your new password in the "Password" field

Wireless

Microsoft Windows and Mac OSX

• Enter new CWL password if prompted after the password change
• If no prompt appears, or you are unable to connect, setup wireless via AutoConnect or the manual setup instructions.
• http://www.it.ubc.ca/node/71

Apple iOS

• After changing your password, the device should state that it was unable to join the network
• Update your password
• If no prompt appears, or you are unable to connect, setup wireless via AutoConnect or the manual setup instructions.
• Select "Settings"
• Select "Wi-Fi"
• Select the blue arrow beside "ubcsecure"
• Scroll down to "Forget this Network"
• Setup ubcsecure again: http://www.it.ubc.ca/node/71

Android

• Select "Settings"
• Select "Wi-Fi"
• Press down on "ubcsecure" until "Modify network" shows up
• Select "Modify Network"
• Enter new CWL password

Student and Alumni Email

Android

• Go the the "Mail" Application
• Select the 3 dots on the bottom right hand corner of the screen
• Select "Settings"
• Select your UBC Student and Alumni email account
• Scroll- down to "Server Settings"
• Select "Incoming Settings"
• Update your password to your new password
• Select "Done"
• Select "Outgoing Settings"
• Update your password to your new password
• Select "Done"
• Scroll to "Data Usage"
• Select "Inbox Check Frequency"
• Change frequency to any option other than "Never"

Apple iOS

• Select "Settings"
• Select "Mail, Contacts and Calendars"
• Select your UBC Student and Alumni Email Account
• Select your account
• Update your CWL/EAD password
• Select "Done"
• Turn on your "Mail" and "Calendar"

Common sites that use CWL for authentication Please login to the following sites with your new CWL password:

WebCT Vista
www.vista.ubc.ca

Connect
www.connect.ubc.ca

Management Systems Portal
www.msp.ubc.ca

myUBC
my.ubc.ca

Student Service Centre
www.students.ubc.ca/ssc

If you find yourself unable to login to any services, but you can login to www.cwl.ubc.ca please wait 30 minutes for your account to be unlocked or contact the UBC IT Service Centre at 604.822.2008.