Prior to Updating Your Password
Please disconnect from the following services before you reset your password to ensure you are not locked out from your account. The following services use EAD to login and changing your CWL password may result in you being locked out of these services.
Faculty and Staff Mail (FASmail)
Visit the FASMail service page
Microsoft Windows
- Close all email client windows
Mac OS
- Go to the Mail client
- Select Mailbox in the top row
- Select Take All Accounts offline
Android Phones
- Go the Mail Application
- Select the 3 dots "..." on the bottom right-hand corner of the screen
- Select Settings
- Select your UBC FASmail email account
- Scroll to Data Usage
- Select Inbox Check Frequency
- Change frequency to Never
Apple iOS
- Select Settings
- Select Mail, Contacts and Calendars
- Select your UBC FASmail Email Account
- Select Mail and Calendar to Off
Home Drive
Visit the Homedrive service page
Windows
- Disconnect from your Home Drive
- Select the Start /Windows Button in the Bottom Left Hand Corner
- Computer/My Computer
- There will be a drive called username \\home.ead.ubc.ca )(H:)
- It may be under a different drive letter but most drives are the H:\ Drive
- Right-Click H:\
- Select Disconnect
MAC OS
- Drag your "Home Drive" to the "Trash" to disconnect the network drive
UBC Student Email Service
Visit the UBC Student Email service page
Android
- Go the the Mail Application
- Select the 3 dots "..." on the bottom right hand corner of the screen
- Select Settings
- Select your Student and Alumni Mail Account
- Scroll to Data Usage
- Select Inbox Check Frequency
- Change frequency to Never
Apple iOS
- Select Settings
- Select Mail, Contacts and Calendars
- Select your UBC Student and Alumni Mail Account
- Select Mail and Calendar to Off
After Updating Your Password
If you find yourself unable to login to any services, but you can login to www.cwl.ubc.ca/myAccount please wait 30 minutes for your account to be unlocked or contact the UBC IT Service Centre at 604.822.2008.
Virtual Desktop Initiative (VDI)
- Use your new CWL/EAD password to login to VDI
EAD Enabled Computer
- Use your new CWL/EAD password to login to your UBC Network login-enabled computer
Cisco Secure Client myVPN
- MacOS and Microsoft Windows
- Use your new CWL/EAD password to login to login to VPN
- Android
- Apple
Re-Connect to H:\
FASmail
Android
- Go the the Mail Application
- Select the 3 dots "..." on the bottom right hand corner of the screen
- Select Settings
- Select your UBC email account
- Scroll- down to Server Settings
- Select Incoming Settings
- Update your password to your new password
- Select Done
- Select Outgoing Settings
- Update your password to your new password
- Select Done
- Scroll to Data Usage
- Select Inbox Check Frequency
- Change frequency to any option other than Never
Apple iOS
- Select Settings
- Select Mail, Contacts and Calendars
- Select your UBC FASmail Email Account
- Select your account
- Update your CWL/EAD password
- Select Done
- Turn on your Mail and Calendar
Windows
- Select the Windows/Start button in the bottom left hand corner
- Select Control Panel
- Windows 7: Select User Accounts and Family Safety
- Select Mail
- Enter your new CWL password when prompted
MacOS
- Select Outlook in the top row
- Select Preferences
- Select your UBC FASmail Account
- Enter New password in the Password Field
- Open your Mail
- Select Mail
- Select Preferences
- Select your FASmail Account
- Select the Account Information tab
- Enter your new password in the Password field
Wireless
Microsoft Windows and Mac OS
- Enter new CWL password if prompted after the password change
- If no prompt appears, or you are unable to connect, setup wireless via AutoConnect or the manual setup instructions.
- Update your password in the Network Connection
Apple iOS
- After changing your password, the device should state that it was unable to join the network
- Update your password
- If no prompt appears, or you are unable to connect, setup wireless via AutoConnect or the manual setup instructions.
- Select Settings
- Select Wi-Fi
- Select the blue arrow beside ubcsecure
- Scroll down to Forget this Network
- Setup ubcsecure again
Android
- Select Settings
- Select Wi-Fi
- Press down on ubcsecure until Modify network shows up
- Select Modify Network
- Enter new CWL password
Student and Alumni Email
Android
- Go the the Mail Application
- Select the 3 dots "..." on the bottom right hand corner of the screen
- Select Settings
- Select your UBC Student and Alumni email account
- Scroll- down to Server Settings
- Select Incoming Settings
- Update your password to your new password
- Select Done
- Select Outgoing Settings
- Update your password to your new password
- Select Done
- Scroll to Data Usage
- Select Inbox Check Frequency
- Change frequency to any option other than Never
Apple iOS
- Select Settings
- Select Mail, Contacts and Calendars
- Select your UBC Student and Alumni Email Account
- Select your account
- Update your CWL/EAD password
- Select Done
- Turn on your Mail and Calendar
Common sites that use CWL for authentication Please login to the following sites with your new CWL password:
Canvas
https://canvas.ubc.ca/
Workday Student
https://myworkday.ubc.ca/
If you find yourself unable to login to any services, but you can login to www.cwl.ubc.ca please wait 30 minutes for your account to be unlocked or contact the UBC IT Service Centre at 604.822.2008.