CWL Password Update Support | UBC Information Technology

Prior to Updating Your Password

Please disconnect from the following services before you reset your password to ensure you are not locked out from your account. The following services use EAD to login and changing your CWL password may result in you being locked out of these services.

Faculty and Staff Mail (FASmail)

Visit the FASMail service page

Microsoft Windows

Close all email client windows

Mac OS

Go to the Mail client
Select Mailbox in the top row
Select Take All Accounts offline

Android Phones

Go the Mail Application
Select the 3 dots "..." on the bottom right-hand corner of the screen
Select Settings
Select your UBC FASmail email account
Scroll to Data Usage
Select Inbox Check Frequency
Change frequency to Never

Apple iOS

Select Settings
Select Mail, Contacts and Calendars
Select your UBC FASmail Email Account
Select Mail and Calendar to Off

Home Drive

Visit the Homedrive service page

Windows

Disconnect from your Home Drive
Select the Start /Windows Button in the Bottom Left Hand Corner
Computer/My Computer
There will be a drive called username \\home.ead.ubc.ca )(H:)
It may be under a different drive letter but most drives are the H:\ Drive
Right-Click H:\
Select Disconnect

MAC OS

Drag your "Home Drive" to the "Trash" to disconnect the network drive

Student and Alumni Email Service

Visit the SAMail service page

Android

Go the the Mail Application
Select the 3 dots "..." on the bottom right hand corner of the screen
Select Settings
Select your Student and Alumni Mail Account
Scroll to Data Usage
Select Inbox Check Frequency
Change frequency to Never

Apple iOS

Select Settings
Select Mail, Contacts and Calendars
Select your UBC Student and Alumni Mail Account
Select Mail and Calendar to Off

After Updating Your Password

If you find yourself unable to login to any services, but you can login to www.cwl.ubc.ca/myAccount please wait 30 minutes for your account to be unlocked or contact the UBC IT Service Centre at 604.822.2008.

Virtual Desktop Initiative (VDI)

Use your new CWL/EAD password to login to VDI

EAD Enabled Computer

Use your new CWL/EAD password to login to your UBC Network login-enabled computer

Cisco Secure Client myVPN

MacOS and Microsoft Windows
- Use your new CWL/EAD password to login to login to VPN
Android
Apple

Re-Connect to H:\

Setup Documents for H:\

FASmail

Android

Go the the Mail Application
Select the 3 dots "..." on the bottom right hand corner of the screen
Select Settings
Select your UBC email account
Scroll- down to Server Settings
Select Incoming Settings
Update your password to your new password
Select Done
Select Outgoing Settings
Update your password to your new password
Select Done
Scroll to Data Usage
Select Inbox Check Frequency
Change frequency to any option other than Never

Apple iOS

Select Settings
Select Mail, Contacts and Calendars
Select your UBC FASmail Email Account
Select your account
Update your CWL/EAD password
Select Done
Turn on your Mail and Calendar

Windows

Select the Windows/Start button in the bottom left hand corner
Select Control Panel
Windows 7: Select User Accounts and Family Safety
Select Mail
Enter your new CWL password when prompted

MacOS

Select Outlook in the top row
Select Preferences
Select your UBC FASmail Account
Enter New password in the Password Field
Open your Mail
Select Mail
Select Preferences
Select your FASmail Account
Select the Account Information tab
Enter your new password in the Password field

Wireless

Microsoft Windows and Mac OS

Enter new CWL password if prompted after the password change
If no prompt appears, or you are unable to connect, setup wireless via AutoConnect or the manual setup instructions.
Update your password in the Network Connection

Apple iOS

After changing your password, the device should state that it was unable to join the network
Update your password
If no prompt appears, or you are unable to connect, setup wireless via AutoConnect or the manual setup instructions.
Select Settings
Select Wi-Fi
Select the blue arrow beside ubcsecure
Scroll down to Forget this Network
Setup ubcsecure again: http://www.it.ubc.ca/node/71

Android

Select Settings
Select Wi-Fi
Press down on ubcsecure until Modify network shows up
Select Modify Network
Enter new CWL password

Student and Alumni Email

Android

Go the the Mail Application
Select the 3 dots "..." on the bottom right hand corner of the screen
Select Settings
Select your UBC Student and Alumni email account
Scroll- down to Server Settings
Select Incoming Settings
Update your password to your new password
Select Done
Select Outgoing Settings
Update your password to your new password
Select Done
Scroll to Data Usage
Select Inbox Check Frequency
Change frequency to any option other than Never

Apple iOS

Select Settings
Select Mail, Contacts and Calendars
Select your UBC Student and Alumni Email Account
Select your account
Update your CWL/EAD password
Select Done
Turn on your Mail and Calendar

Common sites that use CWL for authentication Please login to the following sites with your new CWL password:

Canvas
https://canvas.ubc.ca/

Workday Student
https://myworkday.ubc.ca/

If you find yourself unable to login to any services, but you can login to www.cwl.ubc.ca please wait 30 minutes for your account to be unlocked or contact the UBC IT Service Centre at 604.822.2008.

This page was last updated on Thu, 02/13/2025 - 10:05