Important notice for VPN Users
In its next version update, AnyConnect will be replaced with a new, rebranded version of the VPN application, Cisco Secure Client. This change will occur on February 18th, 2025, at 9:00am. After the update, users will notice the new name (Cisco Secure Client) and a refreshed look.
Configuration
Why can't I connect to myVPN?
We have received some reports that users with DLink WBR-1310 model routers are not able to use the myVPN software. myVPN will work if they bypass the router and plug directly into their cable or DSL modem. The WBR-1310 router seems to blocking the connection in some way we have not been able to determine.
Some security software suites will slow down or block the myVPN service or the data that it sends and receives. This can be resolved by adding AnyConnect VPN client software into the "allowed" or "trusted" software list and/or disabling SSL scanning.
- Kapersky Internet Security suite - add the Cisco Anyconnect software into the allowed list:
- Deselect Http SSL 443 from the monitored port list in Settings->Network->Port Settings
- Add the following to Trusted Applications or Trusted Zone:
- C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnui.exe
- C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpndowloader.exe
- C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
- ESET NOD32 Antivirus http://www.wilderssecurity.com/showthread.php?t=256237
How do I see what traffic is excluded from the VPN tunnel?
myVPN utilizes split tunneling to prevent network overload, meaning that not all of your internet traffic is routed through the encrypted VPN tunnel even while connected to the VPN. To see a list of what traffic is excluded while connected to the VPN, please refer to the instructions below:
[PUBLIC] myVPN: How do I see what traffic is excluded from the VPN tunnel?
How do I access the installer for myVPN as a Guest/Affiliate Student/Lifelong Learning Student?
Guests, affiliate students, and lifelong learning students may not have access to the UBC software portal to obtain the installer for the VPN client. In order to obtain the installer for the client, you will need to reach out to your respective contact based on your affiliation. To find out who this is and how to set up the client, please refer to the article below:
[PUBLIC] myVPN: How do Guests & Affiliate/Extended Learning Students Access the Installer for myVPN?
Why can't I connect to the VPN while on campus?
While on campus, ensure that you are connected to a secure network such as ubcsecure, eduroam, or ubcprivate. Being an open network, services such as VPN are blocked while connected to ubcvisitor.