Setup Documents

Mac OS Upgrade Compatibility Issues November 10, 2020
On November 12, 2020, Apple is scheduled to release macOS 11.0, Big Sur. If you are using a Mac, please note that upgrading to Big Sur can cause compatibility issues with your current software. The current version of Cisco AnyConnect is not compatible with Big Sur – if you wish to use Cisco AnyConnect with Big Sur, please download the newest version of Cisco AnyConnect from the IT website VPN webpage . We recommend confirming with your software vendors that they have a Big Sur compatible release for their software before upgrading.

myVPN Setup Documents

Below are the setup documents for various operating systems and mobile devices. Please note any specific information for your device or operating system.

To connect to the myVPN service, you will require the following information:
VPN server: or
Username: your CWL username
Password: your CWL password

Installation Notes

  1. Administrator access is required for the initial installation of the myVPN client software. Please follow the automatic or manual installation instructions listed below for more information.
  2. Existing myVPN clients will be automatically updated the next time a VPN connection is made.
  3. myVPN service is provided using hardware and software provided by Cisco. The Cisco AnyConnect Secure Mobility Client version 4.6 is supported on the latest operating systems only. For users running older operating systems please follow the instructions listed in the Unsupported Operating Systems section below


Supported Operating Systems

The myVPN Service relies on the Cisco AnyConnect Secure Mobility Client version 4.5 to provide connectivity. The operating systems listed below are supported by UBC IT. Visit the following links to set up your computer or mobile device. For further information on operating system compatibility, please refer to the Compatible Operating Systems list below.

If the operating system is newer than what is listed below, then it is not officially supported or available through UBC IT. When a new software client is released, UBC IT will test the client and monitor public forums for reported issues with the new client. When there is confidence the release is fairly stable, UBC IT makes that version available to the campus community. Bug issues take time to emerge and for the vendor to address. This process may take weeks, so it is recommended to postpone OS upgrades until a supported version of VPN client is available for use.

Operating System Setup Methods
Apple Mac OS X 10.11 / 10.12 / 10.13 Automatic | Manual
Microsoft Windows 7 / 8 / 10 Automatic | Manual
Linux Red Hat 6 / 7 (64-bit) and Ubuntu 14.04 / 16.04 (64-bit LTS) Download installer | Manual

Unsupported Operating Systems

The following operating systems are known to work with myVPN. These versions are made available for your convenience and are not officially supported by UBC IT.

Operating System Setup Methods
Desktop Operating Systems
Apple Mac OS X 10.9 / 10.10 Download Cisco AnyConnect version 4.5 installer
Apple Mac OS X 10.6 / 10.7 / 10.8 Contact the ITSC for manual install
Apple Mac OS X (10.5 and earlier) Download Cisco VPN client for Mac OSX 10.5
Apple Mac OS X (PowerPC) Download Cisco AnyConnect version 2.5 installer
Microsoft Windows XP Contact the ITSC for manual install
Linux Automatic
Mobile Operating Systems
Apple iOS Apple iTunes App Store
Google Android 2.1 and higher Google Play Store

* UBC IT Autoconnect script will automatically set clients up with wireless, email and VPN.


Compatible Operating Systems

The following list of operating systems is supported by Cisco AnyConnect Secure Mobility Client 4.5, unless otherwise specified

Microsoft Windows

Note: Windows XP and Vista are no longer supported

  • Windows 7 32 & 64-bit
  • Windows 8 32 & 64-bit
    • Limitations to AnyConnect Support for Windows 8
      • AnyConnect is not supported on Windows RT.
      • Other third-party product's incompatibility with Windows 8 prevent AnyConnect from establishing a VPN connection over wireless networks.
        Here are two examples of this problem:
        • WinPcap service "Remote Packet Capture Protocol v.0 (experimental)" distributed with Wireshark does not support Windows 8.
          To work around this problem, uninstall Wireshark or disable the WinPcap service, reboot your Windows 8 computer, and attempt the AnyConnect connection again.
        • Outdated wireless cards or wireless card drivers that do not support Windows 8 prevent AnyConnect from establishing a VPN connection.
          To work around this problem, make sure you have the latest wireless network cards or drivers that support Windows 8 installed on your Windows 8 computer.
      • AnyConnect is not integrated with the new UI framework, written in the Metro design language, that is deployed on Windows 8; however,
        AnyConnect does run on Windows 8 in desktop mode.
  • Windows 10 32 & 64-bit

Apple Mac OS X

Note: Mac OS X 10.5 is no longer supported. AnyConnect 4.5 will not install on this platform. You can still download AnyConnect 2.5 manually.

  • Mac OS X 10.11
  • Mac OS X 10.12
  • Mac OS X 10.13


Note: Cisco does not support and has not validated Linux 64-bit version of the supported OSs or other Linux distributions.

  • Linux Red Hat 6 (32-bit)
  • Linux Ubuntu 9.x, 10.x, and 11.x (32-bit)


  • Requires Cisco AnyConnect App from iTunes
    • App Requirements: Compatible with iPhone, iPod touch and iPad, requires iOS 5.0 or later. AutoConnect will create VPN connection profiles based on Cisco IPSec

Windows Mobile and Windows Phone

Not Supported

  • AnyConnect 3.0+ does not support Microsoft Windows Mobile or Windows Phone platforms