Notice for Exchange Online Users
If you have migrated to Exchange Online, post-migration information and instructions are located on the M365 website User Guides webpage. The information on this page is for users of FASmail who have not yet migrated to Exchange online.
How-To and Usage Guides
There documents are made available to assist you with the general usage of the FASmail service.
Getting Started
- Introduction to FASmail Email and Calendaring using the Outlook Web App (Webmail) [PDF]
- This usage guide introduces the main features of the Outlook Web App (Webmail) client including using Email, the Global Address List and Calendaring.
- Introduction to FASmail Email and Calendaring using Outlook 2010 [PDF]
- This usage guide introduces the main features of the Outlook 2010 Email client including using Email, the Global Address List and Calendaring.
- Introduction to FASmail Email and Calendaring using Outlook 2013 [PDF]
- This usage guide introduces the main features of the Outlook 2013 Email client including using Email, the Global Address List and Calendaring.
Managing Email
- How To Setup Email Forwarding
- How To Find and Add a .pst File to Outlook
- How to Recall an Email Message in Outlook
- How to grant/delegate another user access to your FASmail mailbox (Outlook 2010/2013 and Outlook 2011 for Mac)
- How to add an additional mailbox that you have been granted access to (Outlook 2010/2013)
- How to set an out of office message in Outlook Web App (Webmail)
- How to set an out of office message in Outlook
- How do I archive emails in Outlook
Managing Calendars
- Booking a Room or Equipment Resource in Outlook 2010 [PDF]
- This document outlines the two methods in which resources can be booked in FASmail
- Booking a Room or Equipment Resource in Outlook 2011 for Mac [PDF]
- This document outlines the two methods in which resources can be booked in FASmail
- How To Share Your FASmail Calendar
- This document shows you how to share your calendar with other FASmail users
- How To Publish your FASmail Calendar to the Internet
- This document shows you how to share your free/busy information with those who do not have a FASmail mailbox.
- How To Subscribe to a Published Calendar on an iPhone
- This document describes how to add a read-only calendar to an iPhone using a calendar subscription link.
- How To Subscribe to a Published Calendar on an Android device
- This document describes how to add a read-only calendar to an Android device using a calendar subscription link.
Managing Mailing Lists
Accessing Generic Accounts
- Accessing a Generic Mailbox using the Outlook Web App (OWA)
- Generic Mailboxes are shared or role-based mailboxes typically owned by a department but monitored by one or more people. Since passwords for these accounts are no longer shared, you will need to access the mailbox with your own credentials. This document outlines how to do this in the Outlook Web App webmail interface.
- Accessing a Generic Mailbox using an iPhone, iPad or iPod [PDF]
- This document outlines how to add a generic mailbox to your iOS device.
- Note: these instructions do not work for devices on iOS 14 and up
- Accessing a Generic Mailbox using Outlook 2011 (Mac)
- This document outlines how to add a generic mailbox to your Outlook 2011 (Mac) email client.
Useful Links
- Recommended Approaches For Managing Email
- This technical article from Microsoft suggests what you can do to improve mailbox performance.
Online Training Courses for Microsoft Office Suite
- All UBC staff and faculty are eligible for free access to lynda.com through our UBC subscription.
- Please visit http://lynda.ubc.ca/ for more information.
