Qualtrics Support

Do You Have Questions About the UBC Survey Tool?

Qualtrics Support Centre

RECOMMENDED

Qualtrics end-user support is available to all UBC staff, faculty and students with a UBC Survey Tool account.

  • Provide advanced expertise and support on functional and technical areas to help you on your survey needs.
  • Phone (24/7); Chat 4:00 a.m. – 4:00 p.m. MT; Email

Upcoming Holday Hours

  • December 24, 2017: 4:00 a.m. - 3:00 p.m. MT
  • December 25, 2017: Closed
  • December 26 - 30, 2017: 4:00 a.m. – 4:00 p.m. MT
  • December 31, 2017: 4:00 a.m. – 3:00 p.m. MT
  • January 1, 2018: Closed until 3:00 p.m. MT
  • January 2, 2018: Resume regular support schedule

Qualtrics Online Resources

RECOMMENDED

Qualtrics Support

  • Qualtrics on-line resources including Research Core and StatsIQ materials.
  • On-demand and live webinars.
UBC Brand Administrator(s)

Help Desk Contact Form

  • Available to all UBC Survey Tool users.
  • Provide general support for the UBC Survey Tool service and work with other administrators on campus.
  • Support for account administration and transfer of accounts, transfer of survey project ownership, user group setup, UBC branded theme and template creation.
  • 9:00 a.m. - 4:00 p.m. PT, Monday to Friday
UBC IT Service Centre Helpdesk

Help Desk Contact Form

  • Available to all users
  • Provide CWL support and basic Qualtrics account support

For urgent issues, please contact us by phone at 604.822.2008

Center for Teaching and Learning Resources

The Learning Technology Hub staff, Learning Technology Rovers and other Instructional Support Staff in both campuses (including UBC Okanagan) are trained to help users on how to create their surveys and they know the basic functionality of the UBC Survey Tool.

Visit https://lthub.ubc.ca/support/ for information for the Learning Technology Hub drop-in hours.

Qualtrics Service Status Visit https://qualtrics.com/status/ page for current status and service updates. Select the Canada region for Project Management, Survey Distribution and Survey Taking

Page last updated on December 24, 2017

UBC Information Technology

6356 Agricultural Rd
Vancouver, BC Canada
V6T 1Z2

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