Survey Tool
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Action required for users employing SFTP functionality
Qualtrics has just informed us that any features you employ in the application that require SFTP as part of the configuration are no longer working. i.e. the Response Export Automation feature. To restore this feature to full functionality please ensure that the new IP address ranges shown below are added to the network allowlist managed by your IT administrator.
Note: you are only impacted if you are using an SFTP server to upload your data to. Failure to take action will continue to break any functionality that relies on SFTP.
To restore any survey functionality that relies on SFTP, please do the following:
Include the following IP ranges to your allowlist:
- 139.60.152.0/22
- 64.69.212.0/24
- 162.247.216.0/22
Include the following IP range to your firewalls:
- 98.97.248.0/21
We apologize for the inconvenience and we thank you in advance for your understanding.
Under the advisement of the UBC Email and Cybersecurity teams, the custom From domain @ubc.ca has been removed as an option when sending emails through the Qualtrics email distribution system. Please review your workflows and email triggers to ensure you are not impacted and update them if you are. Users are encouraged to use its replacement @survey.svc.ubc.ca.
We thank you for your understanding.
The UBC Survey Tool is provided by Qualtrics. It is an easy-to-use, top-tier survey tool platform that offers a wide range of features. It complies with the BC Freedom of Information and Protection of Privacy Act (FIPPA) because the survey data is kept secure and is stored and backed up in Canada.
NOTE: If you use the UBC Survey Tool, your name will be available to other users of the tool. This feature is important to facilitate collaboration.
The UBC Survey Tool is available to all UBC faculty, staff, actively enrolled students, and sponsored guests with an active CWL account. Users can login at https://ubc.qualtrics.com with their CWL account to access the tool immediately.
Before accessing the UBC Survey Tool for the first time, it is important for you to read the Terms of Use.
Features & Benefits
- Over 100 question types to choose from
- Advanced branching and customization
- Extensive reporting and analytics
- Multi-channel distribution
- Compliant with BC Privacy laws and legislations
Requirements
Sign Up Requirements
The service is available to all UBC staff, faculty members, actively enrolled students and sponsored guests with an active CWL account. To sponsor a guest please visit the CWL site.
Costs
The Survey Tool is available for active CWL account holders at no cost.
Terms of Use
Further Information
Getting Started
Important Note: The time zone of your Qualtrics account is set to Mountain Time by default. To switch to Pacific Time, navigate to Account Settings by clicking on the icon in the top right corner of your screen. Select the desired time zone under Change Time Zone. The new setting will be saved automatically, and will remain unless manually updated.
To create a Qualtrics account go to https://ubc.qualtrics.com or click on the button below; doing either will automatically redirect you to a CWL login page. Enter your CWL credentials and upon logging in your account will automatically be provisioned.
Support
Support and resources are available via Qualtrics and UBC IT. Qualtrics offer 24/7 support to answer all your inquiries about the tool and guidance on how to construct your surveys. Contact UBC IT for account inquiries.
Qualtrics Support Centre
RECOMMENDED
Login with your CWL to the Support site
- Go this page https://www.qualtrics.com/support-center/?Product=survey-platform
- Click on the link – "Sign in with SSO"
- Type "ubc" in the Organization ID field and click Continue.
- Input your Campus Wide Login username and password and click the Login button
Qualtrics end-user support is available to all UBC staff, faculty and students with a UBC Survey Tool account:
- Provide advanced expertise and support on functional and technical areas to help you on your survey needs.
- Available Support:
- Phone: 1.800.340.9194 (24/7);
- Chat 4:00 a.m. – 4:00 p.m. MT;
- Email (24/7)
Qualtrics Online Resources
RECOMMENDED
Login with your CWL to the Online Training and Resources site
- Go this page https://www.qualtrics.com/support/trainings-and-webinars/on-demand-webinars/
- Click on the link – "Sign in with SSO"
- Type "ubc" in the Organization ID field and click Continue.
- Input your Campus Wide Login username and password and click the Login button
- Qualtrics on-line resources including Research Core and StatsIQ materials.
- On-demand and live webinars.
Qualtrics Training
Training sessions are available to get you started on using Qualtrics. Visit the training section for more information
UBC Brand Administrator(s)
- Available to all UBC Survey Tool users.
- Provide general support for the UBC Survey Tool service and work with other administrators on campus.
- Support for account administration and transfer of accounts and transfer of survey project ownership.
- 9:00 a.m. - 4:00 p.m. PT, Monday to Friday
UBC IT Service Centre Helpdesk
- Available to all users
- Provide CWL support and basic Qualtrics account support
For urgent issues, please contact us by phone at 604.822.2008
Learning Technology Hub Resources
The Learning Technology Hub staff, Learning Technology Rovers and other Instructional Support Staff in both campuses (including UBC Okanagan) are trained to help users on how to create their surveys and they know the basic functionality of the UBC Survey Tool.
Visit https://lthub.ubc.ca/support/ for information for the Learning Technology Hub drop-in hours.
UPDATE: The LT Hub will be offering Qualtrics studio sessions in the coming weeks/months. Join the Qualtrics studio to explore Qualtrics together and to receive support and guidance using this tool.
Qualtrics Service Status
Visit https://qualtrics.com/status/ page for current status and service updates. Select the Canada region for Project Management, Survey Distribution and Survey Taking
- Over 100 question types to choose from
- Advanced branching and customization
- Extensive reporting and analytics
- Multi-channel distribution
- Compliant with BC Privacy laws and legislations
The service is available to all UBC staff, faculty members, actively enrolled students and sponsored guests with an active CWL account. To sponsor a guest please visit the CWL site.
The Survey Tool is available for active CWL account holders at no cost.
Terms of Use
Important Note: The time zone of your Qualtrics account is set to Mountain Time by default. To switch to Pacific Time, navigate to Account Settings by clicking on the icon in the top right corner of your screen. Select the desired time zone under Change Time Zone. The new setting will be saved automatically, and will remain unless manually updated.
To create a Qualtrics account go to https://ubc.qualtrics.com or click on the button below; doing either will automatically redirect you to a CWL login page. Enter your CWL credentials and upon logging in your account will automatically be provisioned.
Support and resources are available via Qualtrics and UBC IT. Qualtrics offer 24/7 support to answer all your inquiries about the tool and guidance on how to construct your surveys. Contact UBC IT for account inquiries.
| Qualtrics Support Centre RECOMMENDED |
Login with your CWL to the Support site
Qualtrics end-user support is available to all UBC staff, faculty and students with a UBC Survey Tool account:
|
|---|---|
| Qualtrics Online Resources RECOMMENDED |
Login with your CWL to the Online Training and Resources site
|
| Qualtrics Training | Training sessions are available to get you started on using Qualtrics. Visit the training section for more information |
| UBC Brand Administrator(s) |
|
| UBC IT Service Centre Helpdesk |
For urgent issues, please contact us by phone at 604.822.2008 |
| Learning Technology Hub Resources |
The Learning Technology Hub staff, Learning Technology Rovers and other Instructional Support Staff in both campuses (including UBC Okanagan) are trained to help users on how to create their surveys and they know the basic functionality of the UBC Survey Tool. Visit https://lthub.ubc.ca/support/ for information for the Learning Technology Hub drop-in hours. UPDATE: The LT Hub will be offering Qualtrics studio sessions in the coming weeks/months. Join the Qualtrics studio to explore Qualtrics together and to receive support and guidance using this tool. |
| Qualtrics Service Status | Visit https://qualtrics.com/status/ page for current status and service updates. Select the Canada region for Project Management, Survey Distribution and Survey Taking |