EduCloud Server FAQ

General inquiries


EduCloud Dashboards


What is available as self-service in EduCloud Server?

FeatureSelf ServiceOpen Service Request
Increasing VM CPU, memory and/or disk resources X  
Deploying additional virtual machines / vApps X  
Delegate access to my organization in EduCloud X  
Take & remove virtual machine / vApp snapshots X  
De-provision virtual machine/ vApp X  
Migrate between Cloud instances X  
Change firewall rules & load balancers   X
Add additional resources to my Org vDC   X
Restore a VM X

What systems administration tasks are supported by UBC IT?



Best EffortUnsupported

Hardware and Operating System related performance / stability problems




Backups and Restores




Adding external networks to ORGs




Maintaining Gold-images in Catalog




Self-Service Hardware Changes (Increasing VM CPU, memory, disk resources, networking)




File Sharing Setup (NFS, CIFS, etc…)




Local Firewall / ACL Management




Software / Application Installation




User, Group, or Permissions Management




Application Related Problems




Building / Implementing Scripts




Security Auditing




Scheduling Tasks




Guest Operating System Maintenance Including Security / Application Patches




Guest Operating System Agent-Based Monitoring – Resources, Usage, Performance





What is a vApp?
A vApp is a container for virtual machines that offers resource controls and management for the virtual machines that are inside. Think of a vApp as a portable, self-contained box that holds multiple virtual machines that make up a multi-tiered application (like a web server, database, and security server), including all custom network configurations.

vApps offer:

  • Container for multiple virtual machines
  • Resource controls for the VMs inside the container
  • Network configurations contained inside
  • Portability of the vApp such that everything can be contained and transferred to another virtual infrastructure
  • Entire vApps can be powered on, powered off, suspended, or shutdown
  • Entire vApps can be cloned

What is an OrgVDC?
OrgVDC is short for Organization Virtual Datacenter.

An organization VDC is a logical grouping of resources from one or more provider VDCs that an organization is allowed to access. Depending on back-end (provider VDC) configuration and needs of the organization, one or more sets of resources backed by different provider VDCs might be present. This enables different performance, SLA or cost options to be available to organization users when deploying a workload.

What is a ProviderVDC?
ProviderVDC is short for Provider Virtual Datacenter.

A provider VDC is a logical grouping of compute and storage resources. The provider VDC groups together a set of vSphere hosts and a set of one or more associated datastores (storage). This logical grouping is then made available for consumption by organization virtual datacenters. Provider VDCs can leverage the Storage Profiles feature of vSphere to provide multiple classes of storage to differing organizations.

What Browsers does EduCloud Server support?
The EduCloud Server Web Console is compatible with recent versions of modern browsers such as Chrome, Edge and Firefox.

As of December 31, 2020, the Adobe Flash Player based legacy interface is no longer supported. Please ensure you are using the HTML5 version to access your Organization tenant.

What OS images are currently offered in EduCloud Server?

Operating System
Support End Date
Red Hat Enterprise Linux 7
June 30, 2024
Red Hat Enterprise Linux 8
May 31, 2029
Ubuntu Linux 18.04 LTS
April 1, 2023
Microsoft Windows 10 Enterprise 64 bit
October 14, 2025
Microsoft Windows Server 2012 R2 Standard 64 bit
October 10, 2023
Microsoft Windows Server 2016
 January 21, 2027
Microsoft Windows Server 2019
 January 9, 2029


Note: If you are responsible for maintaining a virtual server that runs an operating system that is not considered under support by the vendor, UBC will not meet regulatory, compliance and security requirements. As a result, all unsupported servers need to be either upgraded, replaced, or decommissioned.  Please consult the vendor documentation if the operating system you are using is not in the above list.

In order to allow time for system owners to transition off legacy operating systems, UBC IT has purchased a one year support extension for servers in the EduCloud Server environment for the following OS’s only:

  • Red Hat Enterprise Linux 6 – extended support ends November 30, 2021


How do my VMs activate Licensing in EduCloud Server?
VMs for UBC clients should be configured to activate against UBC's KMS server (Microsoft Windows) or UBC's Satellite server (Red Hat).

Other clients are responsible for obtaining appropriate licensing.

What are snapshots and how do I use them?
Snapshots allow you to preserve the state of the virtual machine so you can return to the same state repeatedly. The most common use for snapshots is to preserve system state before making major changes or applying operating system patches. Please note that snapshots are not backup systems – they only contain deltas of changes between the time the snapshot was taken and current state.

You can take a snapshot of a virtual machine either on a virtual machine level or a vApp level. Please note that you can only take one snapshot at a time – subsequent snapshots replace previous snapshots of the VM or whole vApp.  vApp snapshot will take a snapshot of each VM contained within it, thus replacing any individual VM snapshots taken previously.

After you take the snapshot, you can revert a virtual machine to the most recent snapshot or remove the snapshot.  Remove the snapshots as soon as possible, especially on high-transaction virtual machines (e.g. email or database servers). Snapshots are not intended to be a backup solution.

Note: Snapshots do not capture NIC configurations.

What are known issues with Educloud Server?

See EduCloud Server Known Issues.

Backup / Retention

Backup TypeLocal Backup RetentionRemote Backup Retention
Local and Remote Backup - crash consistent backup is taken every night and copied to a remote location the same day 28 daily 28 daily, 12 weekly and 12 monthly

Can I ask UBC IT to provision a virtual machine within EduCloud Virtual Server Service?
For small units that do not require a full EduCloud Server Org, individual servers can be provisioned. Only limited access to EduCloud management tools is available for these servers.

The owner is still responsible for management of the server itself.

What are EduCloud Dashboard (Operations Manager)?
EduCloud Dashboards is a web application which gives EduCloud administrators visibility into their virtual data center environments. Various dashboards and metrics are available to assist in monitoring, troubleshooting, and capacity planning.

Do I need to request Dashboards for my virtual data center? Is there an extra cost to use the Dashboards?
EduCloud Dashboards is available to most EduCloud virtual data centers. The Dashboards are part of the EduCloud Server service and there is no additional cost to use them.
They are not available to individually provisioned VMs in the ubc-shared organization.

How do I access the EduCloud Dashboards?
In the HTML 5 tenant interface, choose Operations Manager from the primary drop-down menu.

Can I set up alert notifications or reporting in EduCloud Dashboards?
At this time, there are no alert notifications nor reporting features in EduCloud Dashboards.

Can I make changes to the data available, such as add/update metrics or create custom dashboards?
At this time, EduCloud Dashboards is read-only so no custom changes can be made.