Restoring Files in Windows

To try to restore files to your Home Drive, please follow the steps below.


Retrieving a Previous Version of a Document

Microsoft WIndows computers can restore from Home Drive Storage Service backups using Shadow Copy.
Backups are taken every 2 hours from 6:00 am to 6:00 pm (retained for 5 days) and at midnight (retained for 30 days).

Choose Computer from your Start menu

  1. In the Windows Explorer window, double-click on the Home Drive to open it

  2. In your Home Drive find the file you want to restore

  3. Right-click on the document you want to restore and choose Properties

  4. In the Properties window, choose the Previous Version Tab

    • There may be one or more previous versions
    • The Shadow Copy feature gives you the choice to Open, Copy, or Restore files

Once you have found the file you wish to retrieve, you have the open to Open, Copy or Restore the file:


  1. To examine a particular version, select the version and click Open; the item will be opened as read-only.

Copy (Recommended)

  1. To save a copy of the older version in another location rather than overwrite your existing one, select it and click Copy

  2. Find or create the folder you want to save the file in, and click the Copy button

Restore (Not Recommended)

This option will "roll back" the file/folder to its state at the date and time you selected. You will lose all changes you have made subsequent to that date and time.

  1. To overwrite the current copy of the file with the previous saved one, select the version you want to return to and click Restore
  2. You will get a warning message

  3. Click Restore
  4. The current file will be overwritten by the restored version

  5. Click OK

Restoring a File or Folder You Have Deleted

Important: Using the "Restore" option in this process will overwrite ALL the files in a given folder. If you are only trying to restore certain files in a specific folder, use the Copy function to copy the folder to a different location.

Remember that restoring files or folders in place removes the Shadow Copy backup. You will not be able to revert to the version that was current before the restore.

  1. Choose Computer from your Start menu

  2. In the Windows Explorer window, double-click on the Home Drive to open it

  3. In your H:\ drive, find the folder containing the file(s) you want to restore

  4. Right-click on the folder and choose Properties

  5. In the Properties window, choose the Previous Version Tab

  6. Select the version you want, and:
    • To see what would be in the folder, click Open
    • To copy the older version of the folder to another spot, click Copy and select a folder to copy to. The folder being restored will be copied as a subfolder of the destination you select
    • To restore to an older version, click Restore. Click Yes to accept the restoration and then clikc OK on the window that says the restoration is completed


For (UBCV employees) , snapshots are taken:

  • every 2 hours between 6:00 am and 6:00 pm and kept for 5 days
  • every day at midnight and kept for 30 days