Campus-Wide Login FAQs

• If you are a UBC undergraduate or graduate student or alumni, a student at an eligible affiliated institution with a UBC-issued affiliate student number or an extended learning student in a CWL eligible course and you'd like to create a new CWL account, please go to https://activate.id.ubc.ca/iamweb/cwlUpgrade/create.xhtml 
• If you'd like to sponsor a guest, please go to https://access.ubc.ca
• If you'd like to create a new basic CWL account, please go to https://activate.id.ubc.ca
• If you'd like to manage your account, please go to https://www.myaccount.ubc.ca

Your Campus-Wide Login (CWL) is designed to give you access to UBC's systems - with the same username and password - throughout the lifespan of your experience on campus. A CWL account currently provides you with access to Workday, the Library, BlackBoard Vista, Connectivity Services, and more!

• Prospective Students and Undergraduate Applicants are not required to create a CWL account.  Graduate Applicants using SITS/eVision admission system will need to create a Basic CWL account for application.
• UBC Students will continue use the account to:
• Access the Wireless networks on-campus
• Access other Wireless networks at other Universities with eduroam
• Access Connect or Blackboard Vista courses for lecture notes, assignments and discussion boards
• Access Workday to register for courses
• UBC Students who become Alumni will be able to:
• Use the account to register for an Alumni E-mail Forwarding Address
• Use the account to access Workday to order transcripts or Application Service Centre to re-apply to UBC for another program!

Anyone who needs to access UBC resources can register a CWL. There are different CWL designation types for different eligible user groups. Each CWL designation type has a defined set of access permissions for UBC resources.

CWL designation types are defined below:

• Students/Alumni: A person enrolled or eligible for enrolment in a course at UBC. UBC Student Alumnus can register for this account as well
• Faculty: A member of a faculty on campus who has an employee number
• Staff: A staff member of the university who works on campus in a non-teaching role; he or she must also have an employee number
• Affiliated and Extended Learning Students
• Theological College students
• Eligible Extended Learning students
• Guests: Someone who is affiliated with UBC, but doesn't fit into one of the categories above. If you need a guest account, locate a staff or faculty member to sponsor you. The following is a list of people who would need a guest account:
• UBC Organizations
• Exchange students
• Contractors
• Basic Users: Someone who is not affiliated with UBC needing access to UBC resources that are available to the public

Please refer to our How to Create an Account page for step-by-step guides for the following account types:

1. Students/Alumni
2. Guest
3. Extended Learning (formerly Continuing Studies)
4. Basic
5. Affiliate

For Staff or Faculty CWL accounts, they are created automatically at the time the person is hired. Please refer to the details here.

If you're having trouble registering for a CWL (Campus-Wide Login), please read through the How to Create an Account tutorial or contact the IT Service Centre.

Faculty, Staff, Student Staff
To change your CWL username, please contact the UBC IT Help Desk. For authorization purposes please make sure you have the following information ready when you call:

• Existing Username
• Desired Username (pick 2 or 3 just in case your first choice is taken)
• Your Student Number/Employee number (if applicable)
• Answers to your Password Recovery questions

We will also ask you for an e-mail address and phone number to reach you at to inform you when the changes have been made.

Students and Basic accounts
To change your CWL username, please visit https://www.myaccount.ubc.ca and click on 'Rename CWL' in the left side menu. Points to note before:

• When you use UBC systems, your CWL Login Name may be visible to other students and faculty / staff at UBC who are also using UBC systems.
• Should you prefer to remain anonymous among UBC students when using UBC systems, you must change your CWL Login Name to one that is not based on your personal name.
• You will be required to acknowledge that you have read and understood the Privacy Notification associated with the step of changing your CWL username before proceeding

You can review the password requirements here.

• Go to https://www.myaccount.ubc.ca/myAccount/t
• Log in using your CWL username and password
• Click on the Change Password link on the left side of the page
  • Type in your old password in the Old Password box
  • Type in the new password in the New Password and Confirm Password boxes.
• Click Save. You have now changed your CWL password.

There could be a number of reasons why you can't reset the password to your CWL account:

1. Your username may be incorrect
   • If you're receiving the following error: "The login (key=0) does not exist in the CWL system", you have either:
     • Entered your student number/employee number in error (please enter your username instead)
     • Entered a username which does not exist in our records
   • If you're not sure what your username is, visit the CWL Account Recovery page and follow the prompts to retrieve your CWL Login, or contact the IT Service Centre Help Desk for assistance. Please have the following ready when contacting the IT Service:
     • Student Number/Employee number (if applicable)
     • Email address used to register with
2. The answers to your Password Recovery Questions do not match with our records:
   • If you know your username, you can reset your password using the Forgot your password link on the myAccount page.
   • Password Recovery responses are case sensitive. Please ensure:
     • Caps Lock is not selected
     • Spacing matches original response
     • Any punctuation used matches original response
   • If you're still having trouble logging in, contact the IT Service Centre Help Desk.

If you've forgotten the username you created for your Campus-Wide Login (CWL), visit the CWL Account Recoverypage and follow the promts to retrieve your CWL Login, or contact the IT Service Centre Help Desk for assistance. To expedite the process, please include your student number/employee number and your full name with your query.

If you are unable to log in with your CWL, it may be due to 1 of 2 reasons:

1. Your username/password combination is incorrect
2. The CWL-integrated application you are attempting to access is restricted to certain accounts only

If your username/password works everywhere else except for a single application, it is recommended you contact the application owner directly for assistance with their site.

If you are not sure whether your username/password is incorrect, try the following steps:

• Enter your CWL username in lowercase letters only
• Test your username/password by logging into CWL myAccount
• If you are unable to authenticate, click on "Forgot CWL password?" and enter your username
• • If you have forgotten your username, visit the CWL Account Recovery page and follow the prompts to retrieve your CWL Login, or contact the IT Service Centre Help Desk for assistance.

• Students: If you are having trouble answering your Password Recovery Questions, you will need to contact the UBC IT Helpdesk to reset your password
• Employees/All other accounts: If you are having trouble answering your Password Recovery questions, you will need to contact the UBC IT Helpdesk

A suspended CWL can be reactivated using the CWL 'Forgot Your Password' option from the CWL myAccount website. This workflow will re-enable your CWL account and permit logon to entitled services. Visit the CWL myAccount website.

All CWL account holders need to accept the CWL Accounts Terms of Use which include, without limitation, acceptable use and Security of UBC Electronic Information and Systems - Policy SC-14, and the Copyright Guidelines for Faculty, Staff and Students.

If you have questions regarding the CWL Terms of Use update, please contact cwl.terms@ubc.ca.

Terms of Use acceptance applies to each person. You only have to review and accept the latest account Terms of Use once.

For security reasons, you will be prompted to change your CWL password on an annual basis.

For greater security, you may wish to change your password more frequently in CWL myAccount.

All CWL account holders need to update their passwords to either a passphrase or a short complex password.

Passphrase

• Must be 16-50 characters in length
• Can be an easy-to-remember sentence or phrase
• Spaces are allowed but not before or after the passphrase
• An example: “my new cwl passphrase is so secure”

Password

• Must be 8-15 characters in length
• Must contain at least one upper case letter
• Must contain at least one lower case letter
• Must contain at least one number
• Must contain at least one symbol: ! '"#$%&()*+,./:;<=>?@[\]^_`{|}~-
• An example: "CompL3x!"

If you are due to update your CWL password, you will be asked to make this change the next time you log into a CWL-enabled web application.

When you login to your CWL account, you will only be prompted to update your password if it is out of date. You will be asked if you wish to be redirected to the CWL myAccount webpage to update your password:

When you login to CWL, you will be presented with two options:

1. Choose Yes. You will be directed to myAccount to complete the process.
2. Choose No. You will be taken to your application.

You will have 3 chances to defer the update.

When you have used all of your reminders to update your CWL password, you will not be able to access your application. You will need to update your password before proceeding to your application.

If you have technical questions regarding your CWL password update, please contact the IT Service Centre Help Desk.

If you have multiple accounts, you will need to update your password for each account.

You need to empty the cache on all of your devices (e.g., mobile phone, personal computer, etc.) to update them with your new password.