eduroam FAQs

Q: What is eduroam?

A: eduroam is a collaborative network that allows faculty, staff and students to access wireless services at participating educational institutions without the need to obtain a guest account. It allows a visiting guest user to login using the same credentials that they would at their home institution. This grants them access anywhere in the world where eduroam is available.

Q: How do I get support for eduroam?

A: If you are a first-time user and have difficulty accessing eduroam, please contact your institution's IT service desk. For all other issues, please contact the UBC IT Service Centre for assistance. Institutions hosting eduroam connectivity are not required to provide support to visiting guest users.

Q: How do I connect to eduroam?

A: An eduroam SSID (Service Set Identifier) will appear in the list of wireless Wi-Fi networks available on your devices. Select eduroam and enter your institutions account credentials. UBC users will require a CWL (Campus Wide Login) . Refer to the eduroam setup documents to connect to the wireless network if this is your first time connecting.

Q: Where is eduroam available?

A: eduroam is available in more than 100 countries and 17,000 locations worldwide. In British Columbia, participating members currently include: UBC, BCIT, SFU, UVic, UNBC, and TRU. As a part of its fully distributed medical education program, UBC also provides the eduroam wireless network at over 100 clinical and research sites throughout the province.

Q: Who can access eduroam?

A: eduroam is available to UBC learners, staff and faculty as well as members of eduroam partner institutions. In British Columbia, all institutions belonging to BCNET are part of the eduroam community. Once learners, staff and faculty have eduroam access, they can use it from anywhere in the world that eduroam is found.

Q: What are the technical requirements for eduroam?

A: Connecting to an eduroam network requires a WPA2-Enterprise compatible wireless adapter and an 802.1x supplicant. The EAP type (TTLS, TLS, PEAP, etc) required by a visiting user will be the same as the user's home institution. Where eduroam is available at clinical locations, eduroam may operate on a separate 5GHz network to prevent interference with important wireless clinical equipment. Most newer devices will be compatible on the 5GHz network.

Q: Is eduroam safe to use?

A: eduroam is based on the most secure encryption and authentication standards in existence today. Its security by far exceeds typical commercial wireless internet hotspots. At the very least, eduroam wireless networks implement WPA2/AES encryption with 802.1x authentication.