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Accounts & Passwords

Accounts

  • AccessUBC
  • Campus-Wide Login (CWL)
  • Privileged Access Manager (PAM)

Authentication

  • Central Authentication Service (CAS)
  • Enterprise Active Directory
  • Enterprise LDAP (ELDAP)
  • Kerberos (@UBC.CA)
  • Multi-factor Authentication (MFA)
  • Shibboleth

Authentication and Identity management support for access to applications and networked resources.

Audio, Visual & Creative Services

Audio Visual

  • Digital Signage
  • Events
  • Live Event Recording & Webcasting
  • Media Capture
  • System Design, Planning and Installation

Creative Media

  • Digital Media Consultation
  • Graphic Design
  • Professional Media Production
  • Studio Spaces

Multimedia production and support that includes Video Production, Streaming and Design and Illustration. Also inclusive of AV support , Conferencing support and Digital Signage.

Campus Systems

Business & Administrative Systems

  • Business Information Systems
  • Faculty Service Centre (FSC)
  • Research Systems
  • Robotic Process Automation (RPA)
  • Student Information Service Centre (SISC)
  • Student Recruitment System
  • Student Service Centre (SSC)
  • UBC Directory

Campus Operations

  • Network Installation
  • Wireless Access Point Installation

Application support for all Administrative applications and databases. Also inclusive of Facilities and operational systems.

Desktop Support Services

  • Desktop and Laptop Setup and Support
  • Remote Access to Labs
  • Software Licensing
  • University Endpoint Management Service
  • Windows 10 Servicing
  • Windows 11 Upgrades

Delivering and supporting desktop computers, computer labs, printers and peripherals.

Email, Voice & Internet

Email & Messaging

  • Email Protection and Security
  • Mail Sentry
  • Mailing Lists
  • Microsoft Planner
  • Microsoft Teams
  • Microsoft Whiteboard
  • Student & Alumni Email Service (Legacy)
  • UBC Faculty & Staff Email (FASmail)
  • UBC Student Email Service

Voice

  • Call Centre Solutions
  • Cell Phones
  • Pager Services
  • Teleconferencing
  • Telephones
  • Voicemail and Unified Messaging
  • WiTel Service

Internet & Cable

  • Construction Trailer Setup
  • Data/TV Port Activation
  • Internet Access Ports
  • myDNS
  • mySiteVPN
  • myVPN
  • Network Time Protocol
  • Physical Cable Installation
  • ResNet
  • Subdomain Registration
  • Transmogrifier
  • UBC/Shaw Cable TV
  • UBCNET and Network Connectivity
  • Virtual Firewall
  • Virtual Networks
  • Wireless Device Registration System
  • Wireless Internet Access

Support for all internet and voice services that include email, internet and network access, and telephone services.

Cybersecurity Services

  • Encryption Services
  • Malware Protection
  • UBC Information Security Office

Support for Security related services, including anti-virus software, virtual firewall, and encryption services.

Teaching & Learning Tools

  • Canvas
  • Survey Tool
  • Zoom Video Conferencing

Instructional technology and application support, with services that are inclusive of Learning Management systems (LMS), classroom and evaluation.

Web, Servers & Storage

Web Services

  • Content Strategy
  • Shared Web Hosting
  • SharePoint Software Service
  • Websites

Servers & Storage

  • Data Centre Co-Location Service
  • Database Administration Services
  • EduCloud Server Service
  • Home Drive Storage Service
  • Hybrid Cloud Service
  • LSK Server Co-location
  • Microsoft OneDrive
  • Oracle Java Licensing
  • Patch Management
  • TeamShare Storage Service

Application and server services and support, such as virtual server support, physical server hosting, and web application and site hosting.

Accounts and PasswordsAccounts & Passwords Audio, Visual & Creative Services Campus SystemsCampus Systems
Cybersecurity ServicesCybersecurity Services Desktop Support ServicesDesktop Support Services Email, Voice & InternetEmail, Voice & Internet
Teaching & Learning Tools Web, Servers & Storage
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    UBC expands Microsoft 365 availability
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    Get Status Updates on IT Enterprise Services
    Visit the Status Page for the operational state of our enterprise servicesLearn more

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Keep Informed

Microsoft 365 at UBC

UBC IT Status Page

The Integrated Service Centre

Information Security Office

Canvas Info

Service Bulletins

Nov

16

University Computer Management System (UCMS) Maintenan...

Nov

14

UBC SharePoint Maintenance November 14, 2024, 09:00-17...

Nov

12

UBC Network DNS Maintenance November 12, 2024, 20:00-2...

Nov

9

UBC IT Network Maintenance November 9, 2024, 10:00-16:...

IT Maintenance Schedule
All Service Bulletins

Twitter

RT @UBC_ARC: Attn researchers, scientists, and data enthusiasts! Dive into the realm of databases and revolutionize your researc… https://t.co/CEuc0qlnUo 1 year 4 months ago

RT @UBC_ARC: Using #UBCARC Sockeye?  Join our 2-part workshop on June 26 & 28, 1-2:30pm Researchers will learn job submission an… https://t.co/6KM4Z7wc1L 1 year 5 months ago

  Follow us @UBCITnews

Security Alerts

Changes for UBC Directory Data Users
Update: Multiple UBC Service Outages
UBC Services System Outage
Information Security Office

Changes for UBC Directory Data Users

Tuesday, January 19, 2016 - 09:05

The most recent SHA1 to SHA2 certificate update may break connections for users of UBC Directory data. As a result, applications that rely on this type of connection may fail.

For more information about this update, please see our Bulletins posting.

Update: Multiple UBC Service Outages

Tuesday, May 15, 2018 - 08:48

Posted: May 15, 2018
Thank you for your patience as we continue to restore UBC enterprise-wide services due to issues with EduCloud this morning. Accessibility to UBC services are now being restored in priority sequence. More information is available at the UBC IT Bulletins Website

UBC Services System Outage

Tuesday, June 18, 2019 - 12:12

Posted: June 18, 2019
A number of UBC services are unavailable due to a system outage. Our technicians are currently investigating. Please refer to bulletins.it.ubc.ca for the latest update.

Featured UBC IT News

Gartner Eye on Innovation Awards 2024 finalist: Emerging Media Labs

This October, Emerging Media Lab’s (EML) Judicial Interrogatory Simulator was chosen as a finalist for the 2024 Gartner Eye on Innovation Awards for Education, recognizing EML in the Higher Education Innovation in Teaching and Learning category. The Judicial Interrogatory Simulator (JIS) leverages new technologies including Generative AI and Virtual Reality to provide an immersive moot court experience to help first-year law students practice presenting their arguments in court.

Read More ›

Other UBC IT News

Cybersecurity is for Everybody: Creating Accessible Messaging with Julie Le Hegarat

At the heart of cybersecurity, one of the most critical—and often overlooked—challenges is communication. As someone deeply involved...

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UBC IT JOHSC Wins 2024 Safety Achievement Award

Yesterday—October 16—marked a proud moment as the UBC IT Joint Occupational Health & Safety Committee (IT JOHSC) walked the stage...

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Amy Kao on Building Connection: Launching UBC IT’s New Social Committee

In today’s hybrid work environment, creating a sense of community has become more important than ever. UBC IT Vancouver’s newly...

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Kirk Karasin remembered through Memorial Award

Kirk Karasin was the Senior Media Specialist at UBC Studios and Supervisor of the Emerging Media Lab, but more than that, he was a...

Read More ›
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