Welcome to the M365@UBC Student Migration
Starting February 4, 2025, UBC will migrate all active student emails from the UBC Student Email system to Microsoft Exchange Online, part of the powerful Microsoft 365 suite. This transition brings you a modernized, secure, and feature-rich email experience designed to support your academic journey.
Microsoft Exchange Online Information
Students already migrated to Microsoft Exchange Online can log into their email account by visiting outlook.office.com and using their cwl@student.ubc.ca and CWL password.
Student Employees: You will need to add your newly migrated Student Email account as an additional account on your mobile device or desktop Outlook app.
Migration Timeline
Migration Dates:
- Active Students: February 4, 2025 – March 25, 2025. Student emails will be migrated in batches. If you received an email in your Student Email account, see What You Need to Do below.
- Alumni: To be communicated separately.
What This Means for You:
- You need to update your mobile and desktop email settings to use Exchange Online.
- Your email address (cwl@student.ubc.ca) stays the same.
- After migration, access your email via outlook.office.com using your UBC Student Email address and CWL password.
Features of Microsoft Exchange Online for Students
- Anywhere, Anytime Access
- Access your email seamlessly from any device, anywhere in the world.
- Enhanced Integration with Microsoft 365 Tools
- Use Microsoft Teams, OneDrive, Word, Excel, and more directly from your email environment.
- Improved Security
- Automatic updates and enhanced spam filtering protect your information.
- Large Mailbox Capacity
- Increased storage ensures you never run out of space for important messages.
- Collaboration Made Easy
- Share files, schedule meetings, and manage group projects all in one place.
- Accessibility on Any Device
- Access your email through the Outlook mobile app, desktop app, or web portal.
What You Need to Do
- Before Migration
- You don't need to do anything prior to migration, but do bookmark this page for reference after migration to set back up.
- After Migration
- Log in to outlook.office.com with your UBC Student Email address and CWL password.
- Update email settings on all devices using the guides below.
Need Help?
Contact the UBC IT Helpdesk at 604-822-2008 or visit the Self-Service Portal.
General FAQ
- Login to Webmail with your cwl@student.ubc.ca username and CWL password
- Go to the Calendar section by clicking on the Calendar icon on the left-hand side Right click on your Calendar, or upon hovering over your calendar, click on the … symbol that appears
Accessing two different mailboxes on Webmail (https://outlook.office.com), using the same web browser, at the same time is currently unavailable.
As a workaround, we would suggest using two different web browsers to login to either account separately. For example:
On Mozilla Firefox
- navigate to https://outlook.office.com
- login with your Student Email sign-in cwl@student.ubc.ca
On Google Chrome
- navigate again to https://outlook.office.com
- login with your FASmail sign-in firstname.lastname@ubc.ca
How To Guides
- How do I access Student Email on the iOS Mail app after migration to Exchange Online
- How do I access Student Email on Android devices after migration to Exchange Online
- How to setup Student Email on Outlook for iOS using Exchange Online
- How to setup Student Email on Outlook for Android using Exchange Online
- How to setup Student Email on an iOS device using Activesync on Exchange Online
- How to setup Student Email on an Android device using Activesync on Exchange Online
- How do I set up UBC Student Email on Outlook for Mac with Exchange Online?
- How do I set up UBC Student Email on MacOS Mail for Exchange Online ?
- How to setup Student Email on Outlook (new) for Windows
- How to setup Student Email on Outlook 365 for Windows
Support
UBC IT Helpdesk
- Phone: 604-822-2008
- Self-Service Portal
