As part of UBC’s upcoming transition to the cloud-based Microsoft 365 (M365) platform, all Emeriti email accounts have been moved to Exchange Online. Multi-Factor Authentication (MFA) is now required to access Alumni UBC email.
What has changed?
On August 19, 2025, all UBC Emeriti email accounts currently hosted on the on-premises FASmail system have been migrated to Microsoft Exchange Online, part of UBC's Microsoft 365 environment.
To support this change, Multi-Factor Authentication (MFA) using Cisco Duo is now required for all Emeriti accessing their UBC email accounts
Why did this change happen?
UBC retired its legacy email infrastructure to:
- Improve security through mandatory MFA
- Modernize and streamline email access using Microsoft 365
- Align Emeriti email accounts with the rest of the UBC community (faculty, staff, students)
- Enable easier access to email from anywhere in the world
These changes are essential to protect the academic and personal data associated with all CWL accounts and to maintain eligibility for Microsoft licensing.
Support Options
UBC IT has prepared a range of self-service and remote support resources:
Frequently Asked Questions (FAQ)
Support
Need help? Contact UBC IT Helpdesk at 604-822-2008 or it.ubc.ca/selfservice.