| Project initiation |
Jan 07, 2013 |
| Survey completion |
February 08, 2013 |
| Requirements elicitation |
February 21, 2013 |
| Develop demonstration script |
March 22, 2013 |
| RFI developmment and placement on BC Bid |
February 25, 2013 |
| RFI results |
March 28, 2013 |
| Deliver software vendor demonstrations |
April 09, 2013 |
| Write RFP |
May 09, 2013 |
| Select Vendor |
June 07, 2013 |
| Sign contract |
June 21, 2013 |
| Configure Contact Centre Solution |
July 5, 2013 |
| Training: Agents, supervisors, and system administrators |
July 16, 2013 |
| Test Contact Centre Solution |
July 26, 2013 |
| Final decision |
July 30, 2013 |
| Go-Live |
July 31, 2013 |
| Close-out project |
August 09, 2013 |
