Task Plans

Task Plan December 29, 2023

UBC IT will be performing quarterly system maintenance December 29, 2023. Enterprise services will undergo maintenance at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Status page site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the UBC Enterprise Services at UBC Vancouver campus.

UBC IT Network team will conduct UBCV NGFW configuration changes.

During the change, there will be a ten minute outage for all UBC Vancouver network access to internet.

 December 29, 09:00-16:00 PT

Task Plan May 20, 2023

UBC IT will be performing quarterly system maintenance May 20, 2023. Enterprise services will undergo maintenance at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Status page site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the UBC Enterprise Services at UBC Vancouver campus.

Systems will be updating EduCloud cell servers' directory binding method to enable encryption and updating wildcard SSL Certificate.

A very brief authentication outage of 1 minute or less is expected on the EduCloud web portal, and Administrators may need to relogin to the web portal. There are no impacts to running virtual machines.

 May 20, 9:00-12:00 PT

Task Plan July 30 - 31, 2022

UBC IT will be performing quarterly system maintenance July 30 - 31, 2022. Multiple enterprise services will undergo maintenance at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Status page site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the UBC Enterprise Services at UBC Vancouver campus. A brief interruption on some UBC Enterprise Services, including:
  • EduCloud Server Administration Portal
  • ELDAP
  • Faculty & Staff Email (FASmail)
  • Legacy Financial Management System (FMS)
  • Legacy Human Resource Management System (HRMS)
  • Kaltura
  • Remote Labs
  • SharePoint
  • Shared Web Hosting
  • Student Information System (SIS)
  • Virtual Desktop Interface (VDI)
  • Wireless
  • UBC Blogs - blogs.ubc.ca
  • UBC Content Management System (CMS) - cms.ubc.ca, including all hosted websites
  • UBC VPN
  • UBC Website - www.ubc.ca
In addition, other non-Enterprise services may also be impacted, including:
  • MedNET
  • Web sites and services hosted on the UBC Okanagan CMS [*.ok.ubc.ca]
All services are expected to automatically recover. 		July 30, 2022, 10:00-17:00 PT
Scheduled network maintenance on the EduCloud server environment (https://bcnet.educloud.ubc.ca) Virtual machines will remain up and running. However, there will be a few minutes of network disruption per network during the maintenance window for VMs in UBC IT Enterprise Production. July 30, 2022, 10:00-17:00 PT
Scheduled network maintenance on LDAP (ELDAP) Two short outages of 1 minute each will occur as services fail-over. July 31,2022, 06:00-14:00 PT

Task Plan February 19, 2022

UBC IT will be performing quarterly system maintenance February 19, 2022. UBC Enterprise Services Load Balancer maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the UBC Enterprise Services Load Balancer at UBC Vancouver campus. A brief interruption on some UBC Enterprise Services, including:
  • EduCloud Server Administration Portal
  • Faculty & Staff Email (FASmail)
  • Financial Management System (FMS)
  • Human Resource Management System (HRMS)
  • Kaltura
  • SharePoint
  • Student Information System (SIS)
  • Skype for Business
  • UBC Content Management System (CMS)
  • Wireless
  • Workspace
  • Virtual Desktop Interface (VDI)
In addition, other non-Enterprise services may also be impacted, including:
  • MedNET
  • Web sites and services hosted on the UBC Okanagan CMS [*.ok.ubc.ca]
 February 19, 2022, 07:30-14:00 PT
UBC IT NMC will be performing network hardware upgrade at Vancouver campus. During the upgrade, there will be intermittent network interruptions during the maintenance window. February 20, 2022, 03:00-11:00 PT

Task Plan May 22, 2021

UBC IT will be performing quarterly system maintenance May 22, 2021. UBC Enterprise Services Load Balancer maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the UBC Enterprise Services Load Balancer at UBC Vancouver campus.

A brief interruption on some UBC Enterprise Services, including:

  • EduCloud Server Administration Portal
  • Faculty & Staff Email (FASmail)
  • Financial Management System (FMS)
  • Human Resource Management System (HRMS)
  • Kaltura
  • SharePoint
  • Student Information System (SIS)
  • Skype for Business
  • UBC Content Management System (CMS)
  • Wireless
  • Workspace
  • Virtual Desktop Interface (VDI)

In addition, other non-Enterprise services may also be impacted, including:

  • MedNET
  • Web sites and services hosted on the UBC Okanagan CMS [*.ok.ubc.ca]
 May 22, 2021-07:00-08:30

Task Plan for February 15, 2020

UBC IT will be performing quarterly system maintenance February 15, 2019. CWL Authentication Services Maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the load balancing systems at UBC Vancouver campus. No service interruptions are expected. February 15, 2020 09:00 - 17:00
UBC IT will be performing maintenance on Enhanced CWL (MFA) service at UBC Vancouver campus. Intermittent authentication slowdown or failure is expected for certain services. During this time, multiple attempts to log in may be required. Services affected:
  • myVPN - Certain pools only. The general myVPN pool used by faculty and students is not affected.
  • VDI 2.0 (vdi.educloud.ubc.ca)
  • ESAM
 February 15, 2020 17:00 - 22:00

Task Plan May 16, 2020

UBC IT will be performing quarterly system maintenance May 16, 2020. EduCloud Server (https://bcnet.educloud.ubc.ca) maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the EduCloud Server at UBC Vancouver campus. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to login to the EduCloud administration portal. May 16, 2020 07:00 - 15:00

Task Plan Aug 1, 2020

UBC IT will be performing quarterly system maintenance August 1, 2020. UBC Production Database and Database server and Isilon Storage Cluster - Firmware and OS Patching maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
UBC IT will be performing maintenance on the UBC Production Database and Database server at UBC Vancouver campus. IAM CWL application services (CWL myAccount, CWL Admin, SignUp, Sponsored Guest, IAM WebService) will not be available during the IAM database patching. August 1, 2020 08:00 - 20:00
UBC IT will be performing maintenance on the Access UBC Production databases server at UBC Vancouver campus. Sponsor Guest and Access UBC services will not be available during the maintenance window. August 1, 2020 08:00 - 20:00
UBC IT will be performing maintenance on TeamShare and Home Drive at UBC Vancouver campus. No end user impact is expected during this window. August 1, 2020 15:00 - 23:00

Task Plan from August 3, 2019

UBC IT will be performing quarterly system maintenance August 3, 2019. Web Authentication SSO (Single Sign-On) Maintenance will be performed at UBC Vancouver campus. .

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
Web Authentication SSO (Single Sign-On) UBC Vancouver campus. There are no expected service interruptions August 3, 2019 07:00 - 11:00

Task Plan for November 9, 2019

UBC IT will be performing quarterly system maintenance November 9, 2019. CWL Authentication Services Maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
CWL Authentication Services Maintenance UBC Vancouver campus. Short login outages to systems requiring CWL authentication may be encountered during this period. November 9, 2019 07:00 - 15:00

Task Plan May 19, 2018

UBC IT will be performing quarterly system maintenance on May 19, 2018 from 06:00 AM - 09:00 AM. Network maintenance will be performed at the UBC Vancouver campus. There will be no network connectivity for up to 15 minutes for some campus networks.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
Workspace Server Patching and Migration at the UBC Vancouver campus. Users will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop clients from 6:00 AM - 12:00 PM From 6:00 AM - 12:00 PM Saturday May 19
Cutover ELDAP Service to ELDAP 2.0 Infrastructure at the UBC Vancouver campus. No service outage is anticipated From 9:00 AM - 7:00 PM Saturday May 19
Core router maintenance on VSS25 routers at the UBC Vancouver campus. There will be no network connectivity for up to 15 minutes impacting the below networks:
  • AERL01 Aquatic Ecosystems Research Laboratory
  • ALUM01 Alumni Centre Network
  • APSC01 Applied Science Faculty Virtual Network
  • AQUA01 Aquatic Centre
  • ARTS01 Faculty of Arts Virtual Network
  • BART01 Belkin Art Gallery
  • BASE01 Baseball Training Facility
  • BCOM01 Brock Commons Resnet
  • BHLT01 Brain Health Network
  • BKST01 UBC Bookstore Virtual Network
  • BLUE01 BLUE LIGHT NETWORK
  • BRDF01 Bioenergy Research and Demonstration Facility
  • BRIM01 Brimacombe Building Network
  • BUCH01 Buchanan Complex VoIP Network
  • BUCH02 ARTS old servers Virtual Network
  • CAPS01 Cellular Physiological Sciences Virtual Network
  • CBRS01 Canadian Blood Research Virtual Network
  • CCED01 UBC Continuing Studies Virtual Network
  • CCMB01 Centre for Comparative Medicine
  • CDRD01 Centre for Drug Research and Development
  • CEME01 Civil and Mechanical Engineering VOIP Network
  • CFDM01 Centre for Disease Modeling
  • CFIS01 College For Interdisciplinary Studies Vritual Network
  • CHBE01 Chem Bio Engineering Building Network
  • CHBE02 Chemical and Bio Engineering Virtual Network
  • CHEM01 Chemistry
  • CHEM03 Chemistry Department Virtual Network
  • CIRS01 CIRS Building Network
  • CIRS02 Centre for Interactive Research on Sustainability Virtual Network
  • CLSA01 Canadian Longitudinal Study on Aging
  • CMPS01 UBC Composites Group
  • CSTU01 Continuing Studies Building VoIP Network
  • CTLT01 Centre for Teaching, Learning, and Technology Virtual Network
  • DENF01 Dentistry Virtual Network
  • DENT01 David Strangway (new Dentistry) Building Network
  • DSOM01 Dorothy Somerset Studios Network
  • EDCB01 WWW Engineering Design Centre VOIP Network
  • EMRD01 Electronic Medical Records
  • ENGY01 District Energy Centre
  • ENSC01 Engineering Student Centre
  • EOSC01 Earth Sciences/Earth & Ocean Sciences VOIP Network
  • EOSC02 Earth & Ocean Sciences Virtual Network
  • EPHI01 Electronic Personal Health Information Virtual network
  • EQRF01 EarthQuake Research Facility Virtual Network
  • FAMN01 Family and Nutritional Sciences
  • FFOR01 Frank Forward / Coal & Mineral VOIP Network
  • FMPR01 Family Practice Virtual Network
  • GHSE01 Botanical Gardens - Greenhouse & Shadehouse
  • GRAD01 Graduate Student Centre (Thea Koerner House)
  • GRNT01 Granite Terrace Building
  • HNHB01 Hennings/Hebb VoIP Network
  • IAPV03 Internet Access Port Virtual Network
  • ITSV15 ISPT Verification Network
  • KENN01 Psychology
  • KLNK01 Klinck/Pond A/Old Fire Hall Network
  • LAFS01 Land and Food Systems Virtual Network
  • LAND02 Land and Building Services BMS Virtual Network
  • LAWB01 Law Building Network
  • LAWF01 Faculty of Law Virtual Network
  • LFSC01 Life Sciences Building Network
  • LSAD01 LSADMIN Virtual Network
  • LSWM01 Lasserre/West Mall Offices VOIP Network
  • MANL01 Campus-Wide Out-of-Band Management Network
  • MCML01 MacMillan Building VOIP Network
  • MDVS01 MedIT DMPAV VSS Network
  • MECH01 Mechanical Engineering Virtual Network
  • MEDB01 Medical Block B Network (Friedman)
  • MEDF01 Faculty of Medicine Virtual Network
  • MGYM01 War Memorial Gym Network
  • MICB01 Microbiology and Immunology Virtual Network
  • MSLB01 Michael Smith Laboratories Virtual Network
  • MUSA01 Museum of Anthropology
  • MUSA03 Museum of Anthropology Virtual Network
  • MUSC01 Music Building / Auditorium Network
  • NCEX01 NCE / Michael Smith / Bookstore Network
  • NSDC01 National Soccer Development Centre
  • PARC01 Preservations and Archives
  • PHAS01 Physics and Astronomy Virtual Network
  • PHMI01 PHEMI Data Warehousing Virtual Network
  • PHRM01 Pharmaceutical Sciences / CDRD Network
  • PHSG01 Ponderosa Housing Hub Complex
  • PHTH01 Physical Therapy Virtual Network
  • PIMS01 Pacific Institue of MathVirtual Network
  • PPAC01 Pulp and Paper Centre
  • PSYC01 Department of Psychology Virtual Network
  • RBSQ01 Robson Square Network
  • SALA01 School of Architecture and Landscape Architecture Virtual Network
  • SECU01 Campus wide Securenet Virtual Network
  • SOEH01 School of Environmental Health Virtual Network
  • SPPH01 Global Health Research Program
  • STAD01 Thunderbird Stadium
  • STAT01 Department of Statistics Virtual Network
  • STJH01 St. John Hospice
  • STUB01 AMS Student Nest Building Network
  • SWNG01 Swing Space Building Network
  • TEF301 TEF III Building UBC Network
  • TENN01 Tennis Court Building Network
  • TMFS01 Totem Field Studios
  • TWSC01 Thunderbird Winter Sports Centre
  • UHES01 Student Health Services Virtual Network
  • ULFE01 UBC Life Building
  • VOIC05 VOICE CS1K network in UBC Hospital
  • VOIC08 Buchanan VG350 analog phone service
  • VSTS01 VST Sommerville
  • WBCC01 Wesbrook Community Centre
  • WEST03 WestGRID Chemistry Network
  • ZOOL01 Zoology virtual network
 6:00 AM - 9:00 AM Saturday May 19, 2018

Task Plan August 4, 2018

UBC IT will be performing quarterly system maintenance on August 4, 2018 from 04:00 AM - 14:00 PM. Software upgrade will be performed at the UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
Kaltura Enterprise Video platform version upgrade at the UBC Vancouver campus. Users will not be able to view, upload or access Kaltura media in Canvas, Connect, learning.video.ubc.ca, video.ubc.ca or on any location where media is embedded from 04:00am - 12:00pm. From 12:01pm - 14:00pm - Users will be able to watch videos but may experience slower than normal performance. Users will be able to upload videos but it may take longer for these to become available after upload. We recommend users do not live stream or attempt webcam recordings during this period. From 04:00am - 14:00pm Saturday August 4, 2018

Task Plan December 27 and 28 2018

UBC IT will be performing quarterly system maintenance on December 27 and 28, 2018. Wireless maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
Wireless Upgrade UBC Vancouver campus Wireless services will be unavailable for up to 40 minutes at UBC Vancouver, UBC Robson Square and smaller remote sites where UBC IT managed wireless access points are installed. As well, since the eduroam, ubcprivate and ubcvisitor wireless networks at UBC Okanagan are tunnelled back to UBC Vancouver there will also be a short 5~ minute outage to these services From 23:00 December 27 to 01:00 December 28
Wireless Upgrade UBC Vancouver campus UBC IT will be performing software upgrades on core equipment supporting UBC Wireless. There will be an outage of approximately 30 minutes for the following wireless services at UBC Point Grey, UBCO, Learning Hospitals, Branch Campuses:Including:
  • UBCSECURE
  • UBCVISITOR
  • UBCPRIVATE
  • ShawOpen
  • EDUROAM
 From 21:00 to 23:59 December 28

Task Plan February 18, 2017

UBC IT will be performing quarterly system maintenance on February 18, 2017 between 07:00 and 09:00 PT. ELDAP and OpenLDAP Security Patch and System Migration maintenance will be performed on core systems at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
ELDAP and OpenLDAP Security Patch and System Migration Maintenance UBC Vancouver campus. During the outage, services using OpenLDAP will not be able to create new accounts, generate permissions, or make password changes to CWL accounts. Services using ELDAP will not be able to create new accounts or generate permission changes to CWL accounts.
OpenLDAP Services Impacted:
  • Wireless/VPN/IAP
ELDAP Services Impacted:
  • PeopleSoft www.msp.ubc.ca
  • Department of Mechanical Engineering Linux and Windows labs
  • Pexip Admin
  • Michael Smith Labs – wireless, vpn, building access, pay for print
  • Advance Research Computing GitLabs
  • Chemical and Biological Engineering Linux and Windows labs
  • CISCO ISE – MAC Address registration for Orchard Commons
  • Pacific Institute of Mathematics Jupyter Notebook – access management for student and instructor class-lists
  • Centre for Clinical Epidemiology and Evaluation, Faculty of Medicine – RedCAP – for management of research PII results and data
  • Library Services correlation service for PUID/Login
  • Land & Food Systems for student and instructor class-lists management
  • Faculty of Arts for student and instructor class-lists management
  • Faculty of Applied Science Tech CSMs for student and instructor class-lists management
  • Child and Family Research Institute – access management
  • Business Operations Admins– access management and lookup for admin users
  • Department of Electrical Engineering – access management
  • Department of Computer Science – access management
  • Faculty of Medicine – access management
  • Faculty of Pharmaceutical Science – access management
  • Business Operations – GitLab
  • NMC – myDNS
  • Business Operations – Archibus
  • IT Admin users performing lookups
  • Faculty of Forestry – access management
  • UBCO – access management
 07:00 - 09:00 PT. February 18, 2017

Task Plan August 5 and 6, 2017

UBC IT will be performing quarterly system maintenance on August 5 and 6, 2017 from 06:00 A.M August 5 to 06:00 A.M August 6. Workspace maintenance will be performed at UBC Vancouver campus.

Updates on our progress during System Maintenance will be available on our Statuspage site at http://status.it.ubc.ca, or by contacting IT Service Centre at 604.822.6141 or via email at ubcuit-g-ops5@mail.ubc.ca

Outage Plan Impact Status Activity Time
Workspace 2.0 Upgrade UBC Vancouver campus. During the upgrade, Workspace users will not be able to access the service, which will affect external users that may need to access to links and files that have been shared with them. From 6:00 A.M August 5 to 6:00 A.M August 6
This page was last updated on Tue, 12/19/2023 - 10:43