Got a Question About IT Products and Support?

 
Workday Support
Support for Workday related issues is provided by the Integrated Service Centre. For issues and inquiries relating to Workday, including functional questions, please submit a ticket through the Self Service Portal.
For issues relating to your Campus-Wide Login (CWL), including login issues to Workday, account creation, and password resets, please contact the IT Service Centre.
More information about the Integrated Service Centre can be found here: https://isc.ubc.ca/contact

Contact the IT Service Centre

The IT Service Centre is committed to providing timely and effective support for many of UBC's online and telecommunications services.

IT Service Centre Help Desk

The IT Service Centre Help Desk is here to ensure that many of UBC's major online services, such as ResNet and Wireless, work for you. However, the Help Desk doesn't support everything - before you contact the Help Desk, please check what we support , and have detailed information on hand about the nature of your computer problem.

UBC Vancouver

Self-Service

  Login to Self-Service

Self-service is only available to current employees
Web Form

  Help Desk Contact Form

Available to everyone including alumni, former employees, and guests
Phone

We recommend submitting a ticket through our   online web form. For urgent issues, please contact us by phone.

604.822.2008

Monday - Friday, 8:00 am - 5:00 pm


Note: calls to the UBC IT Service Centre may be recorded for training and quality assurance purposes.
Walk-in

Walter C Koerner Library:
Monday - Friday, 10:00 am - 4:00 pm

UBC Okanagan

Self-service

Login to Self-Service

Self-service is only available to current employees (requires CWL login)
Web Form

Help Desk Contact Form

Available to everyone including alumni, former employees, and guests  
Phone

250.807.9000

7:30 am - 4:30 pm Monday to Friday.

How Can the Help Desk Assist You?

The Help Desk supports many of UBC's online services, and many types of software including:

  • CWL
  • Wireless
  • Canvas E-Learning
  • Student and Alumni Mail
  • ResNet
  • Anti-Virus
  • FASmail (Faculty and Staff)
  • myVPN

For more information on our services visit the service catalogue or contact us.

Software Licensing

For more information or to purchase software for the Vancouver campus, contact IT Software Licensing.

Phone 604.822.2441
Email site-license@it.ubc.ca
UBC IT Service Centre Helpdesk

Help Desk Contact Form

Okanagan campus staff and faculty should contact the UBC Okanagan ITServices Helpdesk

Back to Software Licensing page.

RISe Support

For RISe technical support and questions on the Extended Reporting (ExR) module, please contact:

Phone 604.827.4449 or UBC 7.4449
Email risesupport@ors.ubc.ca

For other research administration or compliance inquiries, please visit the RISe Contact page.

Audio Visual Support

UBC AV Support provides classroom support & orientation and AV system maintenance & repairs. For Audio Visual projects and design, please visit AV Projects.

Phone 604.822.7956
7:45 am - 5:00 pm, Monday to Friday
Email av.helpdesk@ubc.ca
Walk-in In-person / walk-in service is no longer available from our AV Office in the IRC Building. Please call during regular business hours or email.

Telephone Outages

Contact Telephone Trouble Report to notify Voice Services staff of telephone and line trouble 24 hours a day, 7 days per week

Phone 611 (On-campus Phone)
604.822.2101 (Off-campus phone)
Email

Help Desk Contact Form
Hours Phone/Email - 24 hours a day, 7 days per week

Back to Telephones page.

Learning Technology Hub

The Learning Technology Hub (also known as the LT Hub) is a central resource where faculty and staff can explore and get support for learning technology tools available to them at UBC.

Phone 604.827.4775
9:00 am - 4:30 pm, Monday to Friday
Email LT.hub@ubc.ca
Virtual drop-in lthub.ubc.ca/dropin
9:00 am - 4:30 pm, Monday to Friday

 

Mailing Address

UBC Information Technology
420 - 6356 Agricultural Road
Vancouver, BC, V6T 1Z2

We are located in the Leonard S. Klinck Building (LSK), which is at the corner of West Mall and Agricultural road, behind The White Spot restaurant and the David Lam Centre (map).

This page was last updated on Thu, 10/10/2024 - 08:45