Client Service Manager Portfolios

UBC IT established the Client Service Manager (CSM) role in the Spring of 2010. This role is intended to serve our stakeholders by providing a closer connection to our customers, enabling us to better understand their current and future needs. The CSMs help IT managers and project managers deliver successful projects and services by providing them with customer intelligence, impact assessments, communication channels, and a mechanism to solve issues as they arise. Below is a list of Client Service Managers and the Faculties and Departments they support.

 

Faculty/Department​​ Client Service Manager
(Primary)
​Client Service Manager
(Secondary)
​Type
Animal Care Services Meghna Kanakagiri ​Fully Supported
Athletics and Recreation ​Shirley Tanoto
Fully Supported
​Building Operations ​Shirley Tanoto ​Fully Supported
​Campus Security ​​Shirley Tanoto
​Fully Supported
​Centre for Teaching, Learning & Technology (CTLT) Meghna Kanakagiri ​Single Point of Contact
CIRS Building Shirley Tanoto
​Fully Supported
​Development and Alumni Engagement Meghna Kanakagiri ​Fully Supported
​Energy and Water Services ​​Shirley Tanoto
​Fully Supported
Enrolment Services Baljit Chahal ​Fully Supported
​Extended Learning ​Baljit Chahal
​Fully Supported
Faculty of Applied Sciences Horace Tong
​Fully Supported
    SALA-School of Architecture and Landscape Architecture ​Horace Tong
​​Fully Supported
    School of Nursing Horace Tong
​Fully Supported
    SCARP-School of Community and Regional Planning ​Horace Tong
​​Fully Supported
​    School of Biomedical Engineering ​Horace Tong
​In Transition
   CRN-​Composites Research Network ​Horace Tong
​Fully Supported
​    ECE-WATERS Research Project ​Horace Tong
​Fully Supported
​   Applied Sciences Dean's office ​Horace Tong
​Fully Supported
    Department of Electrical and Computer Engineering ​Horace Tong
Fully Supported
    Department of Chemical and Biological Engineering ​Horace Tong
Fully Supported

​    Department of Civil Engineering

​Horace Tong
​Fully Supported
​    Departments of Mechanical Engineering ​Horace Tong
​Fully Supported
​    Department of Materials Engineering ​Horace Tong
​Fully Supported
​    Department of Mining Engineering ​Horace Tong
​Fully Supported
​    Integrated Engineering Program ​Horace Tong
​Fully Supported
​    Research Centres (WEDC, BrimaCombe, PPC and CERC) ​Horace Tong
​Fully Supported

​    ICICS-Institue of Computing, Information and

      Cognitive Systems

​Horace Tong
​Fully Supported
​    IC-IMPACTS ​Horace Tong
​In Transition
Faculty of Arts ​Meghna Kanakagiri
Single Point of Contact​
Faculty of Dentistry Baljit Chahal
​Single Point of Contact
Faculty of Education Baljit Chahal ​​Fully Supported
​Faculty of Forestry Shirley Tanoto
​Single Point of Contact
Faculty of Graduate & Post Doctorate Studies ​Meghna Kanakagiri
​​​Fully Supported
Faculty of Land and Food Systems Baljit Chahal ​Single Point of Contact
Faculty of Law Alex Etesami ​Fully Supported
Faculty of Medicine

Alex Etesami

​Single Point of Contact​
​    HELP (Human Early Learning Partnership) ​​Alex Etesami ​Aarti Paul ​Fully Supported
​    SPPH OEH (Occupational and Environmental Hygiene) ​Alex Etesami Aarti Paul ​​Fully Supported
​    CAN (Centre for Applied Neurogenetics) ​​Alex Etesami Aarti Paul ​​Fully Supported
​    Centre for Brain Health ​​Alex Etesami Aarti Paul ​Multiple models
​    MedIT & MedIT supported units

​​Alex Etesami

​Aarti Paul ​Single Point of Contact
Faculty of Pharmaceutical Sciences Alex Etesami ​​Fully Supported
Faculty of Science Robert Padwick ​Multiple models
    Beaty Museum ​Robert Padwick ​Fully Supported
​    Botanical Gardens ​​Robert Padwick ​​Fully Supported
    Dean's Office ​Robert Padwick ​Fully Supported
    Institute for Resources, Environment & Sustainability ​Robert Padwick ​​Fully Supported
    Life Sciences Institute (Administration) ​Robert Padwick ​​Fully Supported
Finance Shirley Tanoto
​​Fully Supported
​First Nations House of Learning ​​Meghna Kanakagiri ​​Fully Supported​
​Green College Meghna Kanakagiri
​Fully Supported
​Human Resources ​Shirley Tanoto
​Fully Supported
​Infrastructure Development ​Shirley Tanoto
​Fully Supported
​Internal Audit Shirley Tanoto
​​Fully Supported
​International Student Initiative Baljit Chahal
​Fully Supported
​Library James Tuckett Fully Supported
Museum of Anthropology Shirley Tanoto
​​Fully Supported
​Office of Vice Provost Health ​​Alex Etesami
​Fully Supported
Old Admin Building Shirley Tanoto
​Fully Supported
​Parking and Access Control Services ​Shirley Tanoto
​Fully Supported
​Payment & Procurement Services Shirley Tanoto
​Fully Supported
​Pension Administration Office ​Shirley Tanoto
​​Fully Supported
Peter Wall Institute Shirley Tanoto
​Fully Supported
​Risk Management Services Meghna Kanakagiri
​Fully Supported
Sauder School of Business Michael Berdan
​​Fully Supported
    Center for Operational Excellence ​Michael Berdan
​Fully Supported
​Student Development & Services ​Baljit Chahal
​​Fully Supported
​Student Housing & Hospitality Services ​Chris Yong
​​Fully Supported
Treasury Shirley Tanoto
​Fully Supported
​Vantage College ​​Aarti Paul ​​Fully Supported
​Vice-President External Relations  ​Baljit Chahal ​​Fully Supported
​​    Ceremonies & Events Baljit Chahal ​​Fully Supported
​​​    Communications & Marketing Baljit Chahal ​​Fully Supported
​​​    Community Partnership Baljit Chahal
​​Fully Supported
​​​    e@UBC ​Baljit Chahal ​​Fully Supported
​​​    Government & Corporate Relations ​Baljit Chahal ​​Fully Supported
​​​    Learning Exchange Baljit Chahal
​​Fully Supported
​​​    Public Affairs Baljit Chahal ​​Fully Supported
​​​    Robson Square Baljit Chahal ​​Fully Supported
​​​    University Marshall Baljit Chahal ​​Fully Supported​
Xerox contract and relationship ​Aarti Paul