Windows 10 Servicing FAQs

You will need to upgrade your PC to the latest version of Windows 10. You will begin to receive daily pop-up reminders that will automatically open Software Center to the page where the In-Place Upgrade can be initiated. You will also have the ability to set time for the daily pop-up reminder that is suitable for you (e.g. at 3pm, 4pm or 5pm).
This upgrade is currently only available to machines with a Windows 10 version that is nearing end-of-service. However, we do plan on making In-Place upgrades available to all versions in the near future.
There are a few ways you will be notified:
  • Pop-up reminder
  • Email notification from UBC IT Desktop Services
  • Someone from IT or your business unit may be in touch
In the search bar, type winver and run the command. A little window will pop up with that information.
No, everything takes place locally on your system and at no point in the process is any data copied elsewhere.
As this installation will take a longer time and involve several reboots, we have chosen to make the upgrade process user-initiated. This means you can pick a time that suits your schedule to upgrade. We recommend initiating this at the end of a workday leaving the automated process to complete on its own.
To initiate the upgrade, check if the In-Place Upgrade is available for your PC first. It will be visible in the Operating Systems section in Software Center. UBC IT Desktop Services Supported PCs all have Software Center pinned to the quick-launch bar of their PC.
It's a good idea to stay by your desk for a few minutes to make sure pre-flight checks have all passed and to allow your workstation to automatically lock for the duration of the upgrade process. You will have the opportunity to save any open documents after clicking "Install".
No, within the first few minutes of the upgrade (after clicking ‘Install’), pre-flight checks will make sure AC power is connected, a wired network connection is connected, and VPN is not active. You will have the opportunity to remediate any of these checks if they’re not passing, or to abort the upgrade. Once pre-flights are passed and the upgrade continues, you should not disconnect your laptop from AC power or the wired network connection until the upgrade is fully completed. Doing so may cause a rollback to the previous version, or may cause some post-upgrade steps to fail to run. Please leave the PC connected on the UBC network until you are prompted with the “Windows 10 Update Complete - You can now log back into your machine” message.
Microsoft releases a new version of Windows 10 in the spring and fall of each year. The spring release is intended for non-enterprise customers and receives major changes in the way of new features and has a shelf life of 18 months before the end-of-service date is reached. The fall release is intended for enterprise customers and is put through more rigorous quality assurance tests without introducing any major new features, and has a shelf life of 30 months. For this reason most enterprise customers will wait for the fall release while Microsoft works out any kinks that may exist in the spring release’s newly introduced features. If you require the latest version of Windows 10 for a particular feature, this request can be completed for you outside of the self-service option. We will do our best to make available the latest reliable version once user acceptance testing is completed.
At this moment, you cannot run the upgrade from home. Your PC is required to be connected to a wired UBC network or a docking station. Pre-flight checks will automatically abort the upgrade in a safe manner if pre-requisites are not met, and a dialogue with the end user will provide a chance for remediation at the very beginning of the upgrade.
The average upgrade runtime is about 90 minutes, but depending on hardware specs and the amount of user data and apps installed, it can range from 40 minutes to 4 hours. This is why we highly recommend running this at the end of a workday.