- How often is data backed up and kept for?
- How do I request recovery from a backup of my Team Share Storage?
- Where are the backups stored?
- Can it provide access to external parties who do not have an EAD account?
- Can it provide access to other Faculty or Administrative Staff on Campus that do have an EAD account?
- How is Teamshare Protected?
- What could trigger a lockout?
- What should I do if I lose access to Home Drive?
- Where can I get more information on Ransomware?
How often is data backed up?
Backup snapshots are taken
- every 2 hours between 6:00 am and 6:00 pm and kept for 5 days
- and daily at midnight and kept for 30 days
How do I request recovery from a backup of my Team Share Storage?
Restores are performed by the user. Please refer to the Setup Documents for self restore steps.
Where are the backups stored?
Backups are stored both in our local site at Point Grey and replicated to our remote site in Kamloops.
Can access be provided to external parties who do not have an EAD account?
No, Team Share Service requires an active EAD account. If you wish to share to non-UBC people, consider Microsoft OneDrive
Can it provide access to other Faculty or Administrative Staff on Campus that do have an EAD account?
Yes, Team Share Service can be shared between Faculty and Staff that have an active EAD account.
How is Teamshare Protected?
Anti-Ransomware software acts as an additional layer of security implemented on TeamShare and HomeDrive to protect against ransomware attacks. Multiple controls are in place including the removal of access from user accounts in the event that ransomware activity is detected.
What could trigger a lockout?
File activity and usage that resembles a ransomware attack may trigger a ransomware detection event that will remove the user account’s access to both and Teamshare and Home Drive.
These include but are not limited to:
- Copying a large number of files and folders in a short period of time
- Deleting a large number of files and folders in a short period of time
- Creating, copying, or working with files with well-known ransomware file extensions
Access to other services is not impacted and will remain in place.
What should I do if I lose access to Teamshare?
Contact the IT Service Centre
Where can I get more information on Ransomware?
The UBC Information Security Office provides further information here: https://it.ubc.ca/services/cybersecurity-services/ubc-information-security-office/ransomware
