- How often is data backed up and kept for?
- How do I request recovery from a backup of my Team Share Storage?
- Where are the backups stored?
- Can it provide access to external parties who do not have an EAD account?
- Can it provide access to other Faculty or Administrative Staff on Campus that do have an EAD account?
- Why are we seeing cost increases?
How often is data backed up?
Backup snapshots are taken:
- every 2 hours between 6:00 am and 6:00 pm and kept for 5 days
- and daily at midnight and kept for 30 days
How do I request recovery from a backup of my Team Share Storage?
Restores are performed by the user. Please refer to the Setup Documents for self restore steps.
Where are the backups stored?
Backups are stored both in our local site in Vancouver and also replicated to our remote site in Kamloops.
Can access be provided to external parties who do not have an EAD account?
No, Team Share Service requires an active EAD account.
Can it provide access to other Faculty or Administrative Staff on Campus that do have an EAD account?
Yes, Team Share Service can be shared between Faculty and Staff that have an active EAD account.
Why are we seeing cost increases?
While there has been preferential academic pricing with vendors, allowing for subsidized costs to the community, this pricing structure has increased over the past years and market conditions have dictated a steady rise. As such, TeamShare charge backs need to be rightsized accordingly.
