FAQs

 

How often is data backed up?
Backup snapshots to disk are performed daily, three times a day.

How long are backups stored?
Daily backups are stored for 30 days.

How do I request recovery from a backup of my Team Share Storage?
Restores can be performed by the user. Please refer to the Setup Documents for self restore steps.

Where are the backups stored?
Backups are stored both in our local site in Vancouver and also replicated to our remote site in UBCO. 

Can access be provided to external parties who do not have an EAD account?
No, Team Share Service requires an active EAD account. If this is required, please consider using the Workspace service.

Can it provide access to other Faculty or Administrative Staff on Campus that do have an EAD account?
Yes, Team Share Service can be shared between Faculty and Staff that have an active EAD account.