FAQs

UBC Survey Tool Questions

Current FluidSurveys Users (non-UBC Survey Tool enterprise version) Questions

 

UBC Survey Tool Questions

Who can use the UBC Survey Tool?

The UBC Survey Tool is available to all faculty, staff, and active students at UBC.

Why is the UBC Survey Tool the preferred choice over other survey tool solutions?

UBC Survey Tool is a Canadian-hosted solution that meets strict BC privacy legislations and the functional requirements of the UBC community. UBC IT has been searching for a solution that allows the University to continue to support world class research and the needs of the community. The vendor, FluidSurveys by SurveyMonkey came on top as the vendor that meets the university’s requirements and need.

This solution is offered at the enterprise level to all staff and faculty at no charge and will have features that include:

  • Building powerful surveys, forms, questionnaires and polls
  • Friendly drag and drop interface
  • Sharing and collaboration between accounts
  • All in one solution to collect data online, offline, and via mobile
  • Report generation and analytics
  • Administrative control

For a complete list of features, please click here.

How do I sign up for the UBC Survey Tool?

No sign-ups are necessary to access the survey tool. To start using the tool, faculty and staff can login with their Campus-Wide Login information on this page: https://survey.ubc.ca.

For information about the tool, please visit https://it.ubc.ca/surveys.

If I have already pre-registered for an account, how do I access the tool?

The tool can be accessed at https://survey.ubc.ca via Campus-Wide Login information.

How do I access the tool?

The tool can be accessed at https://survey.ubc.ca with Campus-Wide Login information.

When I login to the UBC Survey Tool, I see the following error message: u'mail'. What do I do?

This error message occurs when your Campus-Wide Login (CWL) account does not contain an email address. An email address is necessary for the FluidSurveys/SurveyMonkey login system and CWL systems to communicate.  

To resolve this issue, you must add an email address to your CWL account. Please complete the following instructions:

  • Log into Campus-Wide Login account at https://myaccount.ubc.ca/
  • Account information should appear. Look for “Account Recovery Email” field at the bottom.
  • Enter email address (can be UBC or personal, despite messaging below the field).
  • Click Update to save email address to CWL account.

You will need to wait up to 15 minutes, and log into the UBC Survey Tool at https://survey.ubc.ca with your CWL.

Why am I getting the following error message when I try to login to the tool?

There were problems trying to authenticate the user

Not successful according to: urn:oasis:names:tc:SAML:2.0:status:Responder

The error is caused by your browser's cache.  Please clear your browser's cache and reload the page.

Can I change the email address I use to login to the tool?

At this moment, you cannot change the email address you use to login to the tool. Your email address is associated with your CWL and it is your identifier to access the tool.

Who can I contact if they have questions on how to use the tool?

The vendor for the UBC Survey Tool has a comprehensive Help Centre for self-help documentation.

Are there training videos or presentations that I can attend?

A pre-recorded webinar that provides an overview of the tool is available for all users. Training sessions will also be provided at a later date. All users will be notified of the sessions once it is ready for sign-up.

What are the features of the UBC Survey Tool?

UBC Survey Tool offers features at the enterprise level from its vendor, FluidSurveys/SurveyMonkey. For a complete list of features, please visit this page.

Can I grant access to surveys with multiple users?

Yes, you can grant access to surveys with multiple users through the Group feature.

Can I share contacts with multiple users?

Yes, contacts can be shared through Groups. From the address book, the owner of the list would need to select the list on the left then click Actions à Share Contact List(s), and then select the appropriate groups from the menu that pops up.

How much does the UBC Survey Tool cost per user?

To ensure the use of a FIPPA compliant tool, UBC Survey Tool is available to all end users (staff and faculty) at no charge.

 

Current FluidSurveys Users (non-UBC Survey Tool enterprise version) Questions

How do I migrate my current FluidSurveys account to the UBC Survey Tool?

To migrate your current FluidSurveys account to the UBC Survey Tool, complete this form. Please note that surveys must be inactive or unpublished before it can be migrated to the new account. When surveys are transferred from users' current account to the UBC Survey Tool, it will generate a new URL for the survey and discontinue surveys’ current URL. Request for account migration should only be submitted when users are ready to fully switch over to the UBC Survey Tool.

The turnaround time to migrate current FluidSurveys account to the new enterprise tool is estimated to be two weeks from the submission date of your request. We will try to expedite the migration process; however, this is a case by case basis, depending on the complexity of your account. Please note that during the migration period, users will lose access to their surveys and data in their current account.
Once your data from current FluidSurveys account has been migrated, you can access it via Campus-Wide Login information on the UBC Survey Tool. 

I am trying to complete the form to submit a request to migrate my current FluidSurveys account to the UBC Survey Tool. How do I find out what my UBC email address attached to my CWL is?

  • Login to UBC Survey Tool (https://survey.ubc.ca)
  • Locate the email address listed at the top right hand corner of your screen. This is your UBC email address attached to your CWL

Will I lose any of my surveys and data in my current FluidSurveys account during the migration to the UBC Survey Tool?

No, you will not lose your surveys and data during migration to the UBC Survey Tool. However, during your migration period, you might experience loss of access to your surveys and data. Please note that the migration period is estimated to be two weeks from the date of your submission to request for an account migration.

My previous FluidSurveys account is shared among several people on my team via a general email address. How does everyone gain access to the account after migration to the UBC Survey Tool?

Each member of your team will need to access the tool via their own UBC Survey Tool account. Using the Group feature, surveys can be shared among everyone in your Group.

How do I re-share my surveys on my current FluidSurveys account on the UBC Survey Tool after migration?

Surveys that require access by multiple users for administration can be shared via the Group feature. Each user will access the shared survey through its own UBC Survey Tool account.

Can contacts be migrated to the UBC Survey Tool?

Yes, contacts will be migrated the same time your surveys are migrated from your current FluidSurveys account. Please complete this form to migrate your account to the UBC Survey Tool.

Why can you only migrate my current FluidSurveys account to the UBC IT Survey Tool when my surveys are inactive or unpublished?

Migration of your account when you have active surveys will generate a new URL and remove any current URLs. This will disrupt all ongoing surveys. Hence, we recommend you to request for an account migration when you are ready to fully switch over to using the UBC IT Survey Tool.

What happens to my current FluidSurveys account once my account has been migrated over to the UBC IT Survey Tool?

Your subscription to FluidSurveys does not get canceled after your current FluidSurveys account has been migrated to the new UBC Survey Tool. Your contractual terms and agreement with FluidSurveys will remain intact until you have canceled your subscription with FluidSurveys or it has expired. Any remaining unpaid balances will need to be paid based on your agreement with FluidSurveys.  Please review your package and ensure you have not signed up for automatic subscription renewal.

If I cancel my FluidSurveys subscription, can you reimburse me the funds for the remainder of my contract?

Unfortunately, we are not able to offer refunds to users that have signed up for a paid survey package. Please review your package and ensure you have not signed up for automatic subscription renewal.