Faculty & Staff Tab

Events

Overview

UBC IT Audio Visual Services Events and Rentals is your on-campus resource for all of your events audio visual needs. We aim to provide a high quality and comprehensive service for your event, regardless of whether it is big or small. From a simple equipment rental to meetings, cocktail receptions and right up to multi-day, multi-venue conferences, our event specialists are on-hand to guide you through the process of providing top-notch audio visual support for your event. We also provide support for mobile video-conferencing solutions and event capture/recording.

Features & Benefits

Costs

Further Information

Getting Started

  • To begin planning for your event, contact us at av.helpdesk@ubc.ca or (604) 822-7956

DirectNet

Overview

DirectNet is a high-speed network connectivity service available on the UBC campus.

It is an affordable solution for an on-campus commercial or departmental user who are not part of an existing larger campus network. DirectNet allows unlimited, 24/7 access to the campus network and the internet, without the hassles of dialing in and the frustrations of slow download speeds.

Getting Started

Support

Advanced Research Computing

Overview

The Advanced Research Computing (ARC) team, part of the Vice-President, Research and Innovation portfolio, supports the high-performance computing and data management needs of researchers at UBC Vancouver and UBC Okanagan. ARC’s experienced, dedicated team provides consultation, expertise and access to digital research infrastructure for research in any discipline.

Features & Benefits

Requirements

Audience

Further Information

Getting Started

Support

Network Time Protocol

Overview

Network Time Protocol (NTP) is designed to synchronize clocks across different computers, ensuring accurate and consistent timekeeping over the internet and other networks. By checking the time with trusted sources like atomic clocks and adjusting for transmission delays, NTP achieves high precision, often within a few milliseconds. In 2024 the Network Infrastructure team commissioned two new dedicated stratum 1 NTP servers. One at the Point Grey campus and the other at the Okanagan campus.

Features & Benefits

Requirements

Technical Requirements

Further Information

Windows 11 Upgrades

Overview

Microsoft has announced the end-of-life date for Windows 10 as of October 14, 2025. After this date, no further feature updates or security patches will be available for Windows 10. Moving to Windows 11 will ensure that all devices comply with UBC’s Information Security Standard U7, ensuring devices are running a supported version of an operating system which continues to receive security updates.  

Features & Benefits

Requirements

Technical Requirements

Further Information

Support

  • Step by Step Instructions on how to install the Windows 11 Upgrade using the Software Center:

Robotic Process Automation (RPA)

Overview

The Automation Solution Delivery Centre specializes in Robotic Process Automation (RPA), technology designed to streamline and automate repetitive business processes. It is software used to automate routine, rule-based and repetitive tasks in business processes. It involves the use of software robots, or "bots", that can mimic and execute tasks that are typically performed by humans interacting with digital systems.

Features & Benefits

Costs

Further Information

Getting Started

Support

Hybrid Cloud Service

Overview

The Hybrid Cloud Service allows the university community to use public cloud services through a broker service delivery model, providing a consistent user experience.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

Support

Microsoft Teams

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

Support

Report Content

Students

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot of the content and report it to your Student Advisor listed in your SSC or Student Services (in case of discrimination and harassment) or Academic Advising (Vancouver)/ Academic Advising (Okanagan).

If you would like the content to be removed, please request the Teams owner.

Faculty or Staff

To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot and discuss the content with your HR and Faculty Relations or Equity and Inclusion Office or follow the bullying and harassment reporting process.

Microsoft OneDrive

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

  • End user Training sessions are available for the UBC community. The list of training dates and RSVP form can be found here.

Support

Zoom Video Conferencing

Overview

Zoom Terms of Service Update: No changes to UBC users’ agreement.

Features & Benefits

Requirements

Sign Up Requirements

Getting Started

Support

  • For large online classes or virtual sessions with 300+ attendees on Zoom, please contact AV Help Desk at 604.822.7956 or email av.helpdesk@ubc.ca.

  • For UBC Faculty of Medicine staff and faculty:


  • For all staff and faculty based at UBC Okanagan:

    • For urgent assistance, please contact the Helpdesk at 250-807-9000
    • Complete the Submit a General Service Request form
    • Choose Campus: UBC Okanagan
    • Enter Detailed Description: Zoom Support

  • For all staff and faculty based at UBC Vancouver:

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