Researchers

Events

Overview

UBC IT Audio Visual Services Events and Rentals is your on-campus resource for all of your events audio visual needs. We aim to provide a high quality and comprehensive service for your event, regardless of whether it is big or small. From a simple equipment rental to meetings, cocktail receptions and right up to multi-day, multi-venue conferences, our event specialists are on-hand to guide you through the process of providing top-notch audio visual support for your event. We also provide support for mobile video-conferencing solutions and event capture/recording.

Features & Benefits

Costs

Further Information

Getting Started

  • To begin planning for your event, contact us at av.helpdesk@ubc.ca or (604) 822-7956

DirectNet

Overview

DirectNet is a high-speed network connectivity service available on the UBC campus.

It is an affordable solution for an on-campus commercial or departmental user who are not part of an existing larger campus network. DirectNet allows unlimited, 24/7 access to the campus network and the internet, without the hassles of dialing in and the frustrations of slow download speeds.

Getting Started

Support

Advanced Research Computing

Overview

The Advanced Research Computing (ARC) team, part of the Vice-President, Research and Innovation portfolio, supports the high-performance computing and data management needs of researchers at UBC Vancouver and UBC Okanagan. ARC’s experienced, dedicated team provides consultation, expertise and access to digital research infrastructure for research in any discipline.

Features & Benefits

Requirements

Audience

Further Information

Getting Started

Support

Workday (HR, Finance, Payroll and Student Information System)

Overview

Workday is UBC’s human resource (HR), finance, payroll operations and student information system. All UBC employees – faculty, staff and student employees – use Workday for personal tasks related to their position (e.g. view payslip, submit vacation request). Some also use Workday as part of their job at UBC (e.g. run reports, post a job, pay an invoice, move a student off a waitlist).

UBC students use Workday to manage their academic journey, from course registration to graduation.

Workday is managed by the Integrated Service Centre (ISC).

Features & Benefits

Getting Started

Support

Network Time Protocol

Overview

Network Time Protocol (NTP) is designed to synchronize clocks across different computers, ensuring accurate and consistent timekeeping over the internet and other networks. By checking the time with trusted sources like atomic clocks and adjusting for transmission delays, NTP achieves high precision, often within a few milliseconds. In 2024 the Network Infrastructure team commissioned two new dedicated stratum 1 NTP servers. One at the Point Grey campus and the other at the Okanagan campus.

Features & Benefits

Requirements

Technical Requirements

Further Information

Mail Sentry

Overview

To improve visibility into the messages that have been filtered and quarantined by the mail-relays, the UBC IT Collaboration Services and Cybersecurity teams have developed the Mail Sentry service.  Mail Sentry allows subscribers to log in and view quarantined messages, as well as set up email notifications for when messages are caught. 

Features & Benefits

Requirements

Audience

Sign Up Requirements

Technical Requirements

Costs

Getting Started

Support

Windows 11 Upgrades

Overview

Microsoft has announced the end-of-life date for Windows 10 as of October 14, 2025. After this date, no further feature updates or security patches will be available for Windows 10. Moving to Windows 11 will ensure that all devices comply with UBC’s Information Security Standard U7, ensuring devices are running a supported version of an operating system which continues to receive security updates.  

Features & Benefits

Requirements

Technical Requirements

Further Information

Support

  • Step by Step Instructions on how to install the Windows 11 Upgrade using the Software Center:

Robotic Process Automation (RPA)

Overview

The Automation Solution Delivery Centre specializes in Robotic Process Automation (RPA), technology designed to streamline and automate repetitive business processes. It is software used to automate routine, rule-based and repetitive tasks in business processes. It involves the use of software robots, or "bots", that can mimic and execute tasks that are typically performed by humans interacting with digital systems.

Features & Benefits

Costs

Further Information

Getting Started

Support

Hybrid Cloud Service

Overview

The Hybrid Cloud Service allows the university community to use public cloud services through a broker service delivery model, providing a consistent user experience.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

Support

Microsoft Planner

Overview

UBC is building a foundation to introduce a suite of Microsoft 365 (M365) apps into our technology environment.

Features & Benefits

Requirements

Audience

Sign Up Requirements

Costs

Further Information

Getting Started

  • How do I sign in as faculty or staff?
    1. Verify service eligibility:
      • Ensure your FASmail is associated with firstname.lastname@ubc.ca email alias.
      • If you have a FASmail account, but do not have firstname.lastname@ubc.ca email alias, please contact your department directory admin.
      • If you do not have FASmail account, please contact your local IT help desk or UBC IT Help Desk.
      • Once you meet the service eligibility, you will automatically get access to MS Planner within 48 hours.
    2. Sign into MS Teams
    3. Open MS Teams
      • If you have not already, sign in using firstname.lastname@ubc.ca email address and CWL password
      • Check the left-hand toolbar in Teams for the "Tasks by Planner and To Do" tab. If it is not there:
        • Click ellipses on left-hand toolbar
        • Click "Find an app" and search for "Planner"
        • Click on "Tasks by Planner and To Do"
      • Click into any channel within a team of your choice
      • Click on the + symbol at the top of the screen beside the channel name
      • In the Search box type "Tasks by Planner and To Do" and click on it
      • Type in a name for the new tab and plan and click "Save"
      • Now the Planner tab will be added to that channel near the top of the window beside the channel name.

  • How do I sign in as a student?

    1. Sign up for UBC Student Email
      • Go to CWL MyAccount page
      • Click Activate Student Email
      • Read and accept the Terms of Use
      • Your cwl@student.ubc.ca email will be created within 2 hours and;
      • You will also automatically gain access to MS Planner within 48 hours.
    2. Sign into MS Team
    3. Open MS Teams
      • If you have not already, sign in using your cwl@student.ubc.ca or firstname.lastname@ubc.ca email address and CWL password
      • To use the "Tasks by Planner and To Do" tab:
        • Click ellipses on left-hand toolbar
        • Click "Find an app" and search for "Planner"
        • Click on "Tasks by Planner and To Do"
      • Click into any channel within a team of your choice
      • Click on the + symbol at the top of the screen beside the channel name
      • In the Search box type "Tasks by Planner and To Do" and click on it
      • Type in a name for the new tab and plan and click "Save"
      • Now the Planner tab will be added to that channel near the top of the window beside the channel name.

Support

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